The Ritz-Carlton, Cleveland

This hotel offers a luxurious urban escape, frequently praised for its direct connection to Tower City Center, providing seamless indoor access to major sports arenas and a shopping complex. This makes it an ideal choice for sports enthusiasts, concert-goers, and families looking for convenient entertainment options. Guests consistently highlight the exceptional staff service and the overall cleanliness of the accommodations. Many reviews celebrate special occasions like anniversaries and birthdays, noting the staff's dedication to making these moments memorable, making it a great fit for couples seeking a romantic getaway. For pet owners, the hotel's welcoming policy towards furry companions is a significant draw. To enhance your stay, consider exploring the benefits of the Club Lounge for an elevated experience, and be mindful of the valet parking costs, as some guests suggest exploring alternative self-parking options nearby.

Facilities & Amenities
Guests frequently commend the hotel's Club Lounge, describing it as a valuable upgrade that offers a wide array of food and drinks, including a dedicated tea bar. While there are no spa services or a swimming pool, the hotel does feature a well-equipped fitness center that is open 24 hours, allowing guests to maintain their routines. Some guests note the unique elevator system, which requires taking two different elevators to reach higher floor rooms. The rooms are generally well-appointed with amenities like robes and hangers, though some guests express dissatisfaction with the cost of Wi-Fi and the hotel's policy regarding the mini-bar and personal use of the fridge, which can incur additional charges.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests describing rooms as immaculate and super clean. The spacious rooms are often highlighted, featuring luxurious decoration and comfortable furnishings. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful night's sleep. The luxurious bathrooms are also a notable feature, equipped with nice room amenities such as premium toiletries, and some include soaking tubs and separate showers. Many rooms offer stunning city views, enhancing the overall experience. While most guests report quiet stays, some have noted issues with noise levels from the street or the AC unit, and a few isolated incidents mentioned initial room cleanliness issues or non-functional TVs.

Dining & Food Quality
Feedback on dining experiences is generally positive, particularly for the hotel's restaurant, Turn, which receives commendations for its delicious food and excellent service. The hotel bar is described as a nice and sophisticated spot, offering good drink choices with efficient service. Room service is available and appreciated for its convenience and quality. The Club Lounge also garners significant praise for its food and drink offerings, including breakfast and evening hors d'oeuvres. However, the Holiday Tea service received overwhelmingly negative reviews, with guests expressing disappointment in the limited tea selection, sub-par food quality, and slow service, deeming it overpriced and not worth the cost.

Location & Accessibility
The hotel boasts an excellent central location in downtown, making it a prime spot for exploring the city. Its direct indoor connection to Tower City Center is a significant advantage, providing easy access to the Rocket Mortgage FieldHouse, Progressive Field, and a casino, as well as various shopping options within the complex. This connectivity allows guests to reach major attractions without venturing outside. While the location is highly convenient for entertainment and sports events, some guests have expressed concerns about the immediate surrounding area of the connected shopping complex, describing it as somewhat "sketchy" due to the presence of panhandlers. Valet parking is the primary option available, though it is frequently noted as expensive, and some guests have reported long wait times for their vehicles.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness and attentive service. Guests frequently highlight their helpfulness, professionalism, and willingness to go above and beyond, especially for special occasion service like anniversaries and birthdays. The quick check-in process is often commended, contributing to a smooth arrival. While most interactions are positive, with many guests singling out the excellent service from bellmen and Club Lounge staff, there are isolated reports of rude front desk personnel or issues with housekeeping responsiveness. The valet service is generally efficient, though some guests have experienced extended wait times. The hotel's pet-friendly service is also highly appreciated, with staff warmly welcoming animal companions.

Additional Information
The hotel maintains a welcoming pet-friendly policy, notably allowing cats in addition to dogs, which is a significant advantage for many travelers. Guests who are members of the rewards program often report receiving benefits such as room upgrades and other perks, enhancing their stay. The property is also a popular and highly recommended wedding venue, with many reviews praising its luxurious setting and the attentive staff who ensure a memorable event. While many guests find the hotel to be a high-quality experience, some express that it feels more akin to a premium brand than a traditional luxury brand, suggesting it may not fully meet the highest expectations associated with its name. Guests should also be aware of additional fees for services like internet access, which some find to be an unexpected cost.