Comfort Inn Cleveland Downtown

The hotel stands out for its prime downtown location, offering unparalleled access to major attractions and entertainment venues, making it an ideal choice for sightseers and those attending events. Its convenient position near Playhouse Square, sports stadiums, and the Rock & Roll Hall of Fame is a consistent highlight for guests. The staff's exceptional friendliness and willingness to assist also leave a lasting positive impression, often compensating for other aspects of the property. While the hotel is recognized for its comfortable beds and generally clean rooms, many guests note its older, dated appearance. This hotel is particularly well-suited for travelers seeking a central base for exploring the city's cultural and sporting events, as well as patients and visitors to the Cleveland Clinic due to its dedicated shuttle service. To enhance your stay, consider requesting a room away from the street to minimize noise, and be aware of the additional parking fees upon arrival.

Facilities & Amenities
Guests find the hotel's amenities to be functional, though some areas show their age. The elevators are frequently mentioned, with some guests finding them slow or outdated, while others appreciate their unique, older charm. Many rooms are equipped with a microwave and refrigerator, which guests find convenient for storing snacks and drinks. The fitness center is available for guests, described as adequate for a basic workout, though some equipment, like the treadmill, may not always be in working order. While the hotel offers Wi-Fi, some guests report issues with connectivity and speed, requiring frequent re-connections. A notable feature in some rooms is the jacuzzi tub, which receives mixed reviews; some enjoy it, while others find it to be a single-person tub or note issues with cleanliness, such as mold flakes.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied among guests. Many praise the rooms as clean and well-maintained, highlighting the comfortable beds and quality linens that ensure a restful sleep. However, a significant number of reviews point to issues such as stained carpets, dirty floors, unpainted patch work on walls, and general dustiness, suggesting inconsistencies in housekeeping. The bathrooms are frequently described as small or cramped, with some guests noting peeling paint, weak water pressure, clogged drains, or offset shower heads. Noise levels are a recurring concern, with guests reporting disturbances from street traffic, loud neighbors, and even noisy air conditioning units. Some rooms also have a noticeable odor, ranging from musty to smoke-like or even pizza-like, which detracts from the overall comfort.

Dining & Food Quality
The complimentary breakfast at the hotel receives mixed but extensive feedback. Many guests appreciate the convenience and variety, describing it as good, hot, and generous, with options like eggs, sausage, and waffles. Some guests, however, express disappointment, finding the breakfast offerings to be basic, unappetizing, or poorly replenished, with comments on stale bread or tasteless bacon. There are mentions of powdered eggs and a lack of diverse options for specific dietary needs. Despite these criticisms, the availability of a hot breakfast is generally seen as a valuable inclusion. The hotel does not feature a full-service restaurant, but a Subway outlet is conveniently located within the premises, though some guests note that its presence can lead to a lingering food smell in nearby rooms.

Location & Accessibility
The hotel's central location in downtown is consistently highlighted as a major advantage, offering easy walking access to numerous popular attractions. Guests appreciate being close to the Playhouse Square, various sports venues like Progressive Field and Rocket Mortgage Field House, and the Rock & Roll Hall of Fame. The hotel also provides a valuable shuttle service specifically for guests visiting the Cleveland Clinic, which is highly praised for its convenience and cost-saving benefits. Parking is a significant topic, with many guests finding the on-site options, including a surface lot and an underground garage, to be convenient and reasonably priced compared to other downtown hotels. However, some guests describe the parking as difficult, tight, or expensive, and note that the neighborhood can feel sketchy or unsafe, particularly at night, with reports of panhandlers and strong odors outside the premises.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Reviewers frequently commend their friendliness, helpfulness, and attentiveness, noting that employees go above and beyond to assist with inquiries and requests. The check-in process is generally described as quick and easy, with staff often accommodating early arrivals. Guests appreciate the professional and welcoming demeanor of the front desk team, who are often praised for their problem-solving skills, such as quickly replacing a broken coffee pot. While some isolated comments mention indifferent or rude interactions, the prevailing sentiment is that the staff's dedication to customer service significantly enhances the overall guest experience, making visitors feel valued and well-cared for during their stay.

Additional Information
Guests should be aware that while the hotel is generally well-regarded for its value, it is an older property that shows signs of wear, which some find detracts from a modern hotel experience. A few guests have reported concerning issues such as unauthorized charges on their accounts, particularly related to parking fees, which were not clearly communicated upfront. There have also been isolated but serious reports of pest issues, including mice or rats in rooms, which significantly impacted guest comfort. Additionally, some guests noted a pervasive smoke smell in non-smoking rooms, suggesting challenges with enforcing hotel policies. The presence of a Subway restaurant within the hotel is convenient, but its proximity can lead to food odors lingering in the hallways and rooms.