Intercontinental Hotels Suites Hotel Cleveland By Ihg

This hotel stands out as a highly convenient and compassionate retreat, especially for those visiting the Cleveland Clinic, which is its signature feature. Its suite-style accommodations, offering spacious rooms with separate living areas, are particularly well-suited for medical patients and their families seeking comfort and privacy during what can be a stressful time. Business travelers also find the quiet environment and room layout conducive to their needs. Guests consistently highlight the exceptional service provided by the staff, who are often described as attentive, professional, and genuinely caring. To enhance your stay, guests recommend utilizing the complimentary shuttle service to the Clinic and being aware that while the valet service is convenient, it is the only parking option and can sometimes involve a wait.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many rooms feature a kitchenette equipped with a mini-fridge, microwave, and sink, providing a practical space for longer stays, though some guests note a lack of dishes or cutlery. A coffee maker or espresso machine is typically found in the rooms, a welcome amenity for many. Guests can also utilize a well-equipped fitness center, which is praised for its cleanliness and variety of machines, and is accessible 24 hours. Free Wi-Fi is consistently available and reliable, ensuring guests can stay connected. In-room safes are provided for valuables, and some rooms offer air purifiers and hypoallergenic bedding, which is especially appreciated by guests with allergies.

Cleanliness & Room Comfort
Guest feedback on room comfort is largely positive, with many praising the spacious and well-laid out suites that offer a separate living area from the bedroom. The beds are consistently described as exceptionally comfortable, ensuring a restful night's sleep, though sofa beds are frequently noted as uncomfortable. While overall cleanliness is often commended, some guests have reported isolated issues, such as sticky floors, uncleaned shower dispensers, or signs of wear and tear like scuffed furniture and dated decor. A recurring concern is the HVAC system, with many guests experiencing difficulty controlling the room temperature, often finding rooms too warm due to heat being stuck on or air conditioning not being active. Bathrooms are generally spacious with good water pressure and quick hot water, but some minor issues like low toilets, slippery floors, or broken fixtures have been mentioned.

Dining & Food Quality
The hotel's on-site restaurant provides a convenient dining option for guests, particularly given the limited external choices nearby. Feedback on food quality is mixed; many guests find the food to be tasty, delicious, and of good quality, with some highlighting excellent attention to food allergies. However, some describe the menu as limited, the food as bland or mediocre, and the service as occasionally slow. The breakfast offerings receive varied comments; some appreciate the variety and the omelette bar, while others note changes from a full buffet to order-only options, or issues with replenishment and coffee quality. Room service is generally praised for being efficient and fast, providing a convenient alternative for in-room dining.

Location & Accessibility
The hotel's central location is its most significant advantage, particularly for guests visiting the Cleveland Clinic, which is within easy walking distance. For added convenience, a complimentary shuttle service to the Clinic is highly praised for its timeliness and efficiency, making travel to appointments seamless. While the immediate area has limited dining and entertainment options, guests appreciate the proximity to Little Italy, which is also walkable, and downtown Cleveland is a short drive away. Parking is exclusively valet, which many guests find convenient and efficient, despite the additional cost. However, some have reported longer wait times for car retrieval or issues with their vehicles being soiled while parked.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and attentiveness. The front desk team is particularly highlighted for their professionalism, quick check-in process, and willingness to go above and beyond to accommodate guest needs, often showing great compassion for those visiting for medical reasons. The valet service staff are also frequently praised for their efficiency and courteous demeanor, despite occasional reports of longer wait times. Restaurant and bar staff are noted for their pleasant interactions and good service. While housekeeping is generally effective, some guests have experienced minor inconsistencies. Overall, the staff's dedication to providing excellent service significantly contributes to a positive guest experience.

Additional Information
Many guests choose this hotel specifically for its unique suitability as a "home away from home" during medical visits to the Cleveland Clinic, appreciating the supportive and quiet environment. The suite layout, with a separate bedroom and living area, is a key feature that provides enhanced privacy and comfort, especially for extended stays or when different sleep schedules are needed. However, some guests note that despite the overall positive experience, the hotel's general aesthetic and furniture appear dated and could benefit from major updates. A common point of feedback is the absence of dishes and cutlery in the kitchenettes, which limits the utility of the in-room appliances. Additionally, some guests have noted issues with the TV service, specifically the lack of a program guide.