Hotel Cleveland, Autograph Collection

This historic hotel, recently undergoing a multi-million dollar renovation, stands out for its stunning architectural grandeur and prime downtown location, making it a memorable choice for guests. Its transformation has brought a blend of classic elegance and modern comfort, appealing to a wide range of travelers. The hotel is particularly well-suited for sightseers and event-goers due to its direct connections to major venues and walkable proximity to attractions. Couples can appreciate the elegant ambiance, while business travelers will find its central position convenient, though some rooms may lack dedicated workspaces. To enhance your stay, consider requesting a room on a higher floor or one facing Public Square for better views, and be prepared for potential variations in room size due to the building's historic nature.

Facilities & Amenities
The hotel's lobby and bar area are frequently praised for their beautiful, ornate design and comfortable seating, providing a grand atmosphere for relaxation and socializing. Many guests appreciate the well-equipped fitness center, though a few noted a lingering smell. The elevators, while generally functional, are sometimes described as old, small, or slow, leading to occasional waits, especially during busy periods. Some guests experienced issues with room key access for elevators. While the hotel does not feature a swimming pool, the overall ambiance and other amenities contribute to a pleasant stay. Free Wi-Fi is available, though some guests mentioned it was not always included or required a fee.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, often highlighting the quality of linens and the provision of Aveda products in the bathrooms. Many rooms offer spacious layouts and city views, enhancing the overall experience. However, feedback on room comfort is mixed; some rooms are described as small or dark with inadequate lighting, making them less ideal for working. Recurring issues include a flashing smoke detector light above the bed, which can disrupt sleep, and noticeable noise levels from adjacent rooms or hallways. Some guests also reported issues with air conditioning effectiveness, shower doors not closing properly, or missing in-room amenities like coffee makers, hairdryers, or sufficient towels.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality, variety, and the attentive service provided by the wait staff. Many guests consider the breakfast to be well worth the price. The bar area is noted for its enjoyable atmosphere, though some found the drink prices to be high and the cocktails inconsistent. While the hotel offers a restaurant and bar food options, some guests experienced slow service, particularly during peak times or events, attributing it to understaffing. The menu is described as eclectic, with generally good food quality, but some found the selection limited or encountered issues with food preparation.

Location & Accessibility
The hotel boasts an excellent central location in downtown, making it highly convenient for exploring the city. Guests appreciate its walkable proximity to numerous attractions, including Public Square, various sports venues, and Playhouse Square. A significant advantage is the direct, indoor connection to Tower City, the casino, and nearby shopping, allowing guests to access these areas without going outside, which is particularly valued during inclement weather. However, parking is a frequent point of concern; it is described as expensive, and the self-parking garage can be challenging to navigate due to its age, dim lighting, and narrow ramps. Some guests also reported issues with valet service and the parking garage elevators.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness, helpfulness, and attentiveness. Many guests highlight positive interactions during check-in, with staff often going above and beyond to accommodate requests, such as room changes or early bag storage. The breakfast staff and bar staff are frequently commended for their excellent service. However, some guests reported mixed experiences, including instances of unhelpful or rude interactions with certain front desk personnel, particularly regarding parking or breakfast vouchers. There were also mentions of slow room service and a perception of the hotel being understaffed during busy periods, leading to longer wait times for various services.

Additional Information
Guests should be aware that the hotel has undergone extensive renovations, which, while enhancing its beauty, have also led to some ongoing construction noise and temporary closures of certain areas. Housekeeping services may operate on a modified schedule, with some guests noting that rooms were not serviced daily or required specific requests for fresh towels and amenities. The hotel operates as a cash-free property, which some guests found inconvenient for tipping or small purchases. For those with loyalty program status, the hotel often provides rewards program benefits, such as complimentary breakfast, which is a valued perk.