Drury Plaza Hotel Cleveland Downtown

This hotel, a beautifully repurposed historic building from the 1930s, stands out for its elegant ambiance, high ceilings, and marble details, offering a unique and memorable stay. Its signature feature is the exceptional value provided through extensive complimentary food and beverage offerings, including breakfast, dinner, and drinks. The hotel is ideally suited for a wide range of travelers, including families seeking convenience and amenities, sightseers and sports fans due to its prime downtown location, and business travelers attending events nearby. Guests consistently praise the attentive staff and the overall cleanliness. To maximize your experience, consider requesting a room on a higher floor to minimize potential noise from the vibrant lobby and be sure to take full advantage of the generous meal inclusions.

Facilities & Amenities
Guests frequently highlight the hotel's array of convenient facilities. The indoor pool and hot tub are popular, especially with families, though some guests noted occasional issues with cleanliness or temperature. A fitness center is available, but a few reviews mentioned a lack of towels, water, or functional equipment. Rooms are equipped with a microwave and refrigerator, which are appreciated conveniences. The hotel offers free Wi-Fi, ensuring guests can stay connected. The grand lobby and common areas, with their marble floors and high ceilings, are often admired for their architectural beauty, though the open design can contribute to noise reverberation.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and very clean. Rooms are consistently noted for being spacious and well-appointed, often featuring high ceilings and large windows. While most guests found the beds comfortable, some reviews mentioned them being either too soft, too firm, or lumpy, with a few suggesting the need for updating. Noise levels are a recurring theme; some guests experienced street noise or lobby noise, particularly on lower floors, and occasional noise from adjacent rooms. Bathrooms are typically spacious, though some guests noted a lack of a bathtub in certain rooms, or minor issues like hairs or dirty shower drains.

Dining & Food Quality
The hotel's dining program is a major highlight, consistently exceeding guest expectations. The complimentary breakfast is widely praised for its variety and quality, featuring hot food options like fresh eggs and pancakes. The evening "kickback," described more as a dinner than snacks, is a significant value add, offering substantial options such as sliders, hot dogs, nachos, pasta, and salads. Guests also appreciate the three free alcoholic drinks per adult during the evening reception, along with unlimited soda and 24/7 coffee. While the main dining offerings are excellent, the on-site restaurant or bar, the Teachers Lounge, received mixed feedback, with some reporting slow service or basic food quality.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring the city. Guests frequently mention its walkable proximity to major attractions such as the Rock & Roll Hall of Fame, various stadiums (including Progressive Field and Rocket Mortgage Fieldhouse), the convention center, and numerous restaurants and shopping areas. Public transportation options are also easily accessible. Parking is a notable topic; while valet service is available and generally efficient, it is considered expensive. Some guests found more affordable alternatives at nearby public garages or limited street parking options, advising future guests to research these in advance.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service from all team members, from the front desk to the dining areas and valet. The check-in process is often described as quick and efficient. The valet service is particularly praised for its speed and courtesy, though a few guests experienced longer wait times for car retrieval. Dining staff are commended for their efficiency in keeping food stocked and tables clean. Overall, the staff's dedication to providing a welcoming and accommodating experience is a standout feature, contributing significantly to guest satisfaction.

Additional Information
A unique aspect of this hotel is its setting within a repurposed historic building, originally the Board of Education from the 1930s. This provides a distinctive architectural charm with marble accents and grand spaces. The hotel prioritizes security, with key card access required for elevators and various areas, contributing to guests feeling safe. The generous complimentary food and beverage program, including breakfast, dinner, and alcoholic drinks, is a significant value proposition that many guests find exceptional. The hotel also maintains a pet-friendly policy, accommodating guests traveling with animals. Some guests noted that the open design of the building, while beautiful, can contribute to noise reverberation in common areas.