Intercontinental Hotels Cleveland By Ihg

The hotel's most distinctive feature is its direct skywalk connection to the Cleveland Clinic, providing unparalleled convenience and peace of mind for guests. This seamless indoor access is consistently highlighted as a significant advantage, particularly for patients and their family members navigating medical appointments, surgeries, or lengthy treatments, as it removes the stress of external travel and weather concerns. The hotel offers a comfortable and supportive environment during what can be a stressful time, with many guests appreciating the sense of safety and ease it provides. Its spacious rooms, impeccable cleanliness, and attentive staff further contribute to a positive experience, making it a preferred choice for repeat visitors. To enhance your stay, guests frequently recommend utilizing the convenient skywalk to avoid external weather conditions and considering the more economical self-parking options available nearby, as valet services can be quite costly.

Facilities & Amenities
Guests frequently commend the hotel's Club Lounge, describing it as a significant benefit offering a wide array of food, beverages, and snacks throughout the day, complemented by exceptionally attentive staff. The hotel also features a fitness center that is noted for its cleanliness and adequate equipment. While the elevators are praised for their speed, some guests express frustration regarding the mini-fridge situation; many rooms either have very small units or require an additional fee to have a larger one or a freezer delivered, which is inconvenient for those needing to store medications. Similarly, microwaves are not standard and often incur a rental charge. Some reviews also point out a lack of convenient charging ports or outlets near the beds. The lobby and other public areas are consistently described as beautiful, welcoming, and well-maintained, contributing to an upscale ambiance.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness, with many guests remarking on the immaculate condition of their rooms and the overall facility. Rooms are frequently described as spacious and well-appointed, offering ample living area. Feedback on bed comfort is mixed; most guests find the beds very comfortable, heavenly, and conducive to a restful sleep, while some report them as being too soft or uncomfortably hard. Similarly, pillows elicit varied opinions, with some finding them excellent and others too flat or firm. The bathrooms are a highlight, often noted for their generous size, modern design, and luxurious feel, featuring separate showers and sometimes soaking tubs. In-room amenities like toiletries and coffee makers are appreciated, though some guests dislike the scent of the provided soaps. Rooms are generally quiet, though occasional noise from hospital helicopters has been mentioned, suggesting a need for enhanced soundproofing.

Dining & Food Quality
The hotel offers a highly regarded culinary experience through its on-site restaurants and services. Table 45 is frequently lauded for its delicious food, high quality offerings, and excellent service, with guests particularly enjoying the wide variety of menu options and well-crafted cocktails. While most experiences are positive, a few guests have noted occasional quality issues with specific dishes, such as overcooked calamari or tough steak. The North Coast Cafe is a popular choice for breakfast, which is generally described as very good and a good value, though some guests wish for more varied options or later availability for complimentary coffee. The Club Lounge also provides a commendable selection of food and beverages, often exceeding expectations. Room service is consistently praised for its promptness, completeness, and the high quality of its meals, making in-room dining a convenient and satisfying option for many.

Location & Accessibility
The hotel's central location and direct skywalk connection to the Cleveland Clinic are overwhelmingly cited as its most significant advantages. This enclosed walkway provides unparalleled ease of access to various hospital buildings, allowing guests to reach appointments without stepping outside, which is particularly valued during inclement weather. This convenience is a primary reason for repeat stays, especially for patients and their family members undergoing medical treatments. While the hotel is ideally situated for hospital visits, its immediate surroundings offer limited walkable dining or entertainment options outside the property. Parking is available, with valet service being convenient but frequently noted as very expensive. Many guests advise utilizing nearby public self-parking garages as a more economical alternative, which can significantly reduce costs compared to the hotel's daily valet fee.

Staff & Service
The hotel staff consistently receives exceptional praise for their friendliness, helpfulness, and professionalism, significantly enhancing the guest experience. From the front desk to housekeeping and bell service, employees are noted for their attentiveness and willingness to go above and beyond. The check-in process is often described as quick and efficient, with staff readily assisting with directions and requests. The team in the Club Lounge garners particularly glowing reviews, with guests highlighting their exceptional service, warmth, and genuine care, often making a stressful medical visit feel more comfortable and supportive. While most interactions with valet service are positive, a few guests have reported isolated incidents of aggressive driving or lack of accountability for minor damages. Overall, the staff's dedication to providing excellent service is a recurring theme, contributing greatly to guest satisfaction.

Additional Information
Guests frequently note that the hotel's mini-fridge and microwave policies are a point of frustration, as these amenities are not standard in rooms and often require an additional rental fee, which is particularly inconvenient for guests with medical needs requiring refrigeration or food preparation. While the hotel is generally well-maintained, some reviews suggest that certain areas, particularly the guest rooms and hallways, could benefit from renovations or a refresh to update their decor, though others find the furnishings upscale and the property beautiful. The overall cost of staying at the hotel, including room rates and dining, is often perceived as high, though many guests acknowledge that the unparalleled convenience for Cleveland Clinic visits justifies the expense. Guests also appreciate the hotel's strong security measures, contributing to a safe and comfortable environment.