La Quinta Inn & Suites by Wyndham Cleveland - Airport North

This hotel is a popular choice for airport travelers due to its convenient proximity to the airport and its signature airport shuttle service, making it ideal for those with early morning flights or layovers. Many guests also find it suitable for road trips as a comfortable midpoint stop, and its pet-friendly policy is a significant draw for families traveling with animals. The hotel's direct access to the public transit system further enhances its appeal for sightseers looking to explore the city without a car. While most guests appreciate the friendly staff and overall convenience, it is advisable to confirm shuttle availability and specific amenities like a pool, as some discrepancies have been noted in reviews.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The airport shuttle service is frequently praised for its efficiency and friendly drivers, providing a crucial link for guests. However, many guests report significant inconvenience due to the elevator being consistently out of service, forcing them to use stairs, which is particularly challenging for those with luggage or mobility issues. While some older reviews mention a pool or hot tub, numerous recent guests express disappointment that these amenities are not available, despite misleading online photos. The fitness center is generally well-regarded as clean and functional, and Wi-Fi connectivity is typically reliable. Guests also note the presence of ice machines, though these are sometimes reported as broken, and a convenient guest laundry facility. Parking is available, with some guests mentioning a fee, and there are concerns about vehicle safety in the lot.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as very clean and comfortable, ensuring a restful stay with comfortable beds. However, a significant number of reviews highlight issues such as stained sheets, dirty floors, hair in the shower, and a general sense of the rooms being outdated or in need of renovation, with worn walls and carpets. Some guests report a moldy smell in the bathroom or issues with low water pressure and lukewarm water. Noise levels are also a point of contention; while some rooms are quiet, others experience disturbances from street noise, audible trains and planes, or sounds from neighboring rooms due to thin walls. In-room amenities like a microwave and fridge are appreciated by many.

Dining & Food Quality
The hotel's breakfast service is a prominent feature, though its quality and consistency receive varied opinions. Most guests appreciate the availability of a hot breakfast, often including options like eggs, sausage, and a waffle maker. Many find the breakfast to be good, well-stocked, and offering a decent variety of choices. However, some guests report dissatisfaction, citing items running out early, limited selections, or food quality issues such as cold eggs or a "burnt plastic" taste. The coffee available in the lobby is generally well-received and appreciated by guests. Overall, while the breakfast is a convenient inclusion, expectations regarding its quality and variety should be managed.

Location & Accessibility
The hotel's location is a major advantage, particularly for its close proximity to the airport, making it highly convenient for travelers. A significant highlight is its direct access to the RTA train station, which provides easy and affordable public transit to downtown and other key areas, allowing guests to explore without needing a car. While the hotel itself is considered safe, the surrounding area receives mixed reviews, with some guests describing it as somewhat run down or having a noticeable presence of homeless individuals, which can make leisurely walks less appealing. Despite these concerns, the hotel's accessibility to major highways and its value for money are frequently cited as positive aspects.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests and resolve issues efficiently. The shuttle service drivers are often highlighted for their promptness and courteous demeanor. However, feedback regarding the shuttle's reliability is mixed, with some guests reporting unexpected changes in operating hours, particularly on weekends or late at night, leading to unforeseen transportation costs. Despite these occasional inconsistencies with shuttle availability, the overall impression of the staff's dedication to providing a positive guest experience remains strong.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for many travelers. However, guests should be aware that some misleading photos online may depict amenities like a pool that are not actually available on-site, leading to disappointment. There are recurring complaints about unexpected incidental fees or deposits charged upon check-in, with some guests reporting difficulties in receiving timely refunds. While the hotel aims to provide a secure environment, some guests have expressed parking lot security concerns, advising caution regarding vehicle safety. The hotel also offers a guest laundry facility, which is a convenient amenity for longer stays.