Hyatt Regency Cleveland at The Arcade

The hotel stands out for its stunning historic architecture, housed within a grand 1890s Arcade, offering a truly unique and memorable atmosphere that transports guests back in time. Its central location is consistently praised, placing visitors within easy walking distance of major attractions, dining, and entertainment. While many guests commend the friendly and helpful staff and the general cleanliness and comfort of the rooms, a recurring concern revolves around noise levels, particularly from events held within the Arcade. This makes the hotel an excellent fit for sightseers and event-goers looking to immerse themselves in the city's vibrant downtown, as well as business travelers seeking convenience. However, couples and families prioritizing a quiet stay should consider requesting rooms away from the Arcade's central area or on higher floors to mitigate potential disturbances. To enhance your experience, be prepared for the high cost of parking and explore alternative options nearby.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays. A well-equipped fitness center is available, noted for its cleanliness and functionality, allowing guests to maintain their routines. While the historic Arcade itself is a significant feature, some guests note that many of its retail storefronts are currently unoccupied, though it does house a post office and a hair salon. Most guests find the Wi-Fi generally reliable, though some report occasional connectivity issues. The hotel features elevators for guest convenience, though access can sometimes be challenging during large events. There is a pool available, which some guests enjoyed despite noting it could be cold. However, some rooms lack expected amenities like an in-room microwave, and while coffee makers are provided, guests occasionally find a shortage of cups or inconsistent replenishment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as spacious, clean, and comfortable. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep, though some guests found the pillows too firm or flat. Most bathrooms are noted as updated and spacious, often featuring good water pressure. However, noise levels are a significant and frequently mentioned concern. Guests report disturbances from weddings and events held in the Arcade, with music and echoing conversations audible until late hours. Street noise, parking garage noise, and even plumbing noise or sounds from elevators are also cited, with some reviews mentioning thin walls. Views from rooms vary, with some offering pleasant city views while others overlook less appealing parking garages or are described as dark with limited natural light. Some rooms show signs of wear, including dust, stains, or minor maintenance issues.

Dining & Food Quality
The hotel provides several dining options that generally receive positive feedback. Breakfast is often highlighted as delicious, with guests appreciating the plentiful portions and variety of hot items, yogurt, oatmeal, fruit, and waffles, though some find it to be overpriced. The 1890 Restaurant and lobby bar are described as inviting places to eat and enjoy cocktails, with many guests commending the good atmosphere and service. A brick oven pizza place and a coffee shop are also available within the Arcade, offering convenient choices. Room service receives mixed reviews; while some guests find it fast and the food good, others note that delivery is not always up to standard, arriving in takeout bags rather than on carts. Overall, the food quality is generally well-regarded, though a few guests mention minor issues like missing accompaniments for dishes.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised for its convenience and walkability to numerous downtown attractions. Guests appreciate being within easy reach of the Rock & Roll Hall of Fame, various sports stadiums (including baseball and basketball arenas), Playhouse Square, Public Square, and the Jack Casino. The vibrant East 4th Street, known for its array of restaurants and bars, is just steps away, making dining and entertainment easily accessible. However, parking is a significant point of contention for many guests. It is frequently described as very expensive, with valet service often being the only convenient option, costing a substantial amount per night. While the valet service itself receives mixed reviews for efficiency, guests often suggest exploring cheaper, alternative parking garages nearby due to the high cost.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Most reviewers describe the team as exceptionally friendly, helpful, accommodating, and professional, contributing significantly to a positive stay. The check-in process is generally noted as quick and efficient, with staff often going above and beyond to assist guests. Many appreciate the attentive service provided by various team members, from the front desk to the valet. However, feedback on housekeeping is mixed; while some find rooms well-maintained, others report issues such as rooms not being fully cleaned, items not being replenished, or even instances of staff entering rooms without knocking, which caused safety concerns for some. Despite these isolated issues, the overall sentiment regarding the staff's dedication to guest satisfaction remains overwhelmingly positive.

Additional Information
A prominent aspect of the guest experience is the frequent hosting of weddings and events within the hotel's central Arcade area. While these events contribute to the hotel's lively atmosphere, they are a significant source of noise, with music and conversations often audible in guest rooms until late hours, impacting sleep quality for many. The hotel's historic architecture, while visually stunning, also contributes to unique room layouts and can amplify echoing sound throughout the building. Furthermore, many guests express disappointment regarding the lack of certain amenities typically expected at this price point, such as complimentary bottled water, in-room microwaves, or smart TVs. Some also note the absence of an exhaust fan in the bathroom or insufficient storage like drawers for clothes, which can affect convenience during longer stays.