Extended Stay America Select Suites - Cleveland - Airport

The hotel presents a mixed experience, with a signature feature being its extended stay format, often including kitchenettes, which appeals to guests seeking longer accommodations or the convenience of in-room cooking. While some guests praise its value and cost-effectiveness, others express significant concerns about cleanliness and overall conditions. The hotel's proximity to the airport is a recurring positive, making it a practical choice for travelers with early flights or layovers. It is also noted as a suitable option for families and those needing handicap accessible rooms, with some guests feeling a sense of safety and community during their stay. To ensure a comfortable visit, it is advisable to thoroughly inspect your room upon arrival and be prepared for potential noise from other guests.

Facilities & Amenities
The hotel offers kitchenette facilities in its rooms, which many guests appreciate for the convenience of preparing their own meals, though some note the absence of pots and pans or coffee makers, requiring guests to purchase or bring their own. The elevator is a frequently mentioned amenity, but its functionality is inconsistent, with reports of it being out of service or occupied by children. While some guests found vending machines stocked, there were complaints about the lack of an ice machine. Room amenities like phones and TVs were sometimes reported as non-functional, and the lighting in rooms was criticized for lacking softer options or being on a timer. The hotel provides free Wi-Fi, though its reliability is not consistently praised. Parking is available and generally described as clear, but one isolated incident of siphoning was reported.

Cleanliness & Room Comfort
Feedback on cleanliness is highly polarized, with a significant number of guests describing rooms and common areas as filthy, citing issues like sticky floors, hair in showers and on linens, stains on surfaces, and trash left from previous occupants. Conversely, a smaller group of guests found their rooms to be clean and well-maintained. Bed comfort also receives mixed reviews; while some found the beds comfortable, others described them as uncomfortable, squeaky, or like a "roll out." Noise levels are a frequent complaint, with guests reporting disturbances from loud neighbors, children running in hallways, and barking dogs. Some rooms are noted to have a persistent smoke smell, despite a non-smoking policy, and a few guests reported the presence of insects or roaches.

Dining & Food Quality
The hotel does not consistently offer breakfast or coffee services, which is a point of disappointment for many guests. Some reviews explicitly state "no breakfast" or "no coffee," indicating a lack of on-site dining options. While some rooms include kitchenettes, there is no mention of a dedicated restaurant or bar within the hotel premises. Guests who prefer to prepare their own meals should be aware that basic kitchen supplies like pots and pans or cutlery are often not provided and may need to be purchased or brought. The absence of these amenities means guests must rely on nearby external dining establishments or grocery stores for their food needs.

Location & Accessibility
The hotel's central location is a significant advantage, offering guests convenient access to numerous attractions and transportation options. Many guests appreciate its proximity to the airport, making it ideal for travelers with early flights or layovers. The hotel is also described as being near dining options and a shopping mall, providing convenience for guests looking to explore the local area. Its situation right by the highway allows for quick access to downtown and various events, making it a suitable base for exploring the city. While some guests found the area walkable, others noted the need for ride-sharing services to reach the airport despite its close proximity. Parking at the hotel is available, and some reviews mention the lot being clear, which is a positive for guests with vehicles.

Staff & Service
The staff at the hotel receives overwhelmingly positive feedback, with many guests highlighting their friendliness, helpfulness, and professionalism. Specific individuals are frequently praised for their customer service, going "above and beyond" to assist guests. The check-in process is generally described as easy, though some guests experienced long waits or issues with staff availability, particularly after hours. Staff members are noted for their willingness to resolve issues, accommodate requests, and provide a welcoming atmosphere. The housekeeping staff is also commended by some for their dedication and hard work, despite the challenges mentioned in other reviews regarding room cleanliness. Overall, the positive interactions with staff are a consistent highlight for many guests.

Additional Information
Guests should be aware that the hotel often operates with a limited front desk presence, particularly during late-night or early morning hours, which can lead to delays in check-in or assistance. The hotel has a pet-friendly policy, which is appreciated by many, though some guests noted issues with pet waste not being properly managed on the property grounds. There are recurring mentions of a strong smoke smell throughout the facility, including in hallways and rooms, despite stated non-smoking policies. Some guests also reported issues with fire alarms malfunctioning or sounding for extended periods without clear communication from staff. The hotel's environment is sometimes described as having a community feel, with some guests staying for extended periods.