Days Inn & Suites by Wyndham Youngstown / Girard Ohio

The hotel is primarily noted for its affordable rates and a location that offers convenient access for travelers passing through or attending local events. While some guests found it suitable for a brief stopover on a long road trip, the overall experience frequently fell short of expectations. It appears to cater to budget-conscious travelers who prioritize location over amenities and overall quality, or those needing proximity to specific local destinations like a concert or a graduation. However, the significant discrepancies between advertised features and actual conditions often led to considerable disappointment among guests. To ensure a more satisfactory stay, prospective guests are strongly advised to directly verify the current availability and operational status of all desired amenities before booking, and to adjust their expectations regarding the hotel's general upkeep and service standards. Bringing personal comfort items, such as extra towels or bedding, is also recommended to enhance the experience.

Facilities & Amenities
Guests frequently reported significant issues with the hotel's advertised facilities and amenities. The pool and hot tub were consistently noted as being closed for maintenance, appearing unclean, or even filled in with cement, despite being a primary reason for many bookings. The Wi-Fi connectivity was often unreliable or non-functional, hindering guests' ability to stay connected. Concerns were also raised about the general condition of common areas, with hallways and the lobby frequently described as dirty and emitting unpleasant odors, including those of smoke. Essential conveniences like ice machines and vending machines were often reported as broken or out of order. Furthermore, the absence of an elevator posed challenges for guests with mobility issues or heavy luggage, particularly for rooms on upper floors.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms were major points of concern for many guests. Reviews frequently highlighted issues such as stained carpets, bedding, and towels, with some even reporting hair on surfaces and linens. Instances of mold were noted in bathrooms and around air conditioning units, contributing to unpleasant odors that permeated the rooms, often described as musty or smoky. The overall room condition was often described as run-down, with broken furniture, damaged doors that wouldn't close or lock, and non-functional heating or air conditioning units. Noise levels from adjacent rooms or hallways were also a common complaint, impacting guests' ability to rest. The beds were frequently described as uncomfortable, leading to restless nights for many.

Dining & Food Quality
The hotel's dining offerings, particularly breakfast, were a consistent source of disappointment for guests. Despite being advertised as included, the breakfast was almost universally described as non-existent or severely lacking, leading to frustration for many who had chosen the hotel based on this amenity. Instead of a traditional spread, guests reported receiving only a small "grab-and-go" bag containing minimal items such as a muffin and a granola bar, often requiring them to specifically ask for it at the front desk. Many reviews noted the absence of coffee, juice, or other standard breakfast beverages, or that the coffee provided was of poor quality and insufficient. The designated breakfast area was also frequently described as unclean or not set up for service, further contributing to the negative experience and forcing guests to seek food elsewhere.

Location & Accessibility
The hotel's location was generally considered convenient for its proximity to the interstate, making it a practical stop for travelers passing through the area. Guests appreciated its easy access to nearby amenities such as various fast food restaurants, a Denny's, and a Walmart, providing essential services and dining options within a short distance. This made it suitable for those attending local events like concerts or sporting tournaments. However, significant concerns were frequently raised regarding the perceived safety of the immediate surrounding area, with some guests describing it as "sketchy" or "unsafe," particularly after dark, and noting frequent police presence. The parking lot was also mentioned, with issues such as being small, having icy patches, or containing construction equipment, which could impact ease of access and overall guest comfort upon arrival and departure.

Staff & Service
Feedback on the staff and service was largely negative, with numerous guests reporting issues ranging from unhelpful and unfriendly interactions to perceived disrespectful behavior. The check-in process was frequently described as difficult, unorganized, or involving unexpected demands, such as unadvertised cash deposits. Guests often encountered long waits at the front desk, and some reported staff being hard to understand or dismissive of concerns. Requests for maintenance or housekeeping were often met with no response or were not fulfilled, leading to frustration. Instances of refunds being denied or difficult to obtain were also widely reported, contributing to a sense of dissatisfaction with the overall service experience.

Additional Information
A recurring and significant point of contention for guests was the unadvertised cash deposit of $50-$60 required upon check-in, which was often demanded without prior notice on booking websites. This policy frequently led to frustration, especially as the hotel often lacked change or required guests to use an ATM with fees. Furthermore, many guests reported difficulties in obtaining refunds, even when issues with their stay were severe or when reservations were cancelled by the hotel itself. There were widespread complaints about website discrepancies, with online pictures and advertised amenities (like pools, hot tubs, and breakfast) not matching the actual conditions or availability at the hotel. Some guests also noted issues with the pet policy, including additional fees and perceived discrimination regarding certain breeds or service animals.