Holiday Inn Express & Suites Youngstown West - Austintown By Ihg

This hotel is frequently chosen for its convenient location with easy access to major highways, local restaurants, and shopping, making it ideal for travelers passing through or those visiting for business. While many guests appreciate the friendly and professional staff and the complimentary breakfast, recurring concerns about the hotel's overall cleanliness and maintenance, particularly the lack of hot water, significantly impact the guest experience. The property is often described as needing updates, which affects room comfort and general appearance. For a more comfortable stay, guests are advised to confirm hot water availability upon arrival and inspect their rooms for cleanliness, as conditions can vary.

Facilities & Amenities
The hotel offers a pool and hot tub which are popular features, with many guests enjoying their availability and size, though some have reported issues with cleanliness, strong chlorine odors, or inconsistent water temperatures, with the pool sometimes being chilly and the hot tub occasionally too hot. A fitness center is available, though some equipment may be limited or out of order. While free Wi-Fi is provided, some guests noted issues with connectivity or slow speeds. The elevators are a point of mixed feedback; while some find them efficient, others have experienced them being out of order or appearing dirty. Guests also mentioned issues with non-working ice machines and refrigerators in rooms.

Cleanliness & Room Comfort
Cleanliness is a significant and frequently raised concern among guests. Many reviews describe rooms with stained carpets, dirty furniture, and unclean bedding, including instances of visible stains and even mold in bathrooms or on shower curtains. Some guests reported finding trash or hair from previous occupants, indicating a lack of thorough cleaning. Room comfort receives mixed feedback; while some guests found the beds comfortable and rooms quiet, others reported hard mattresses, worn-out furniture, small or non-working televisions, and dim lighting. A pervasive issue is the consistent lack of hot water for showers, with many guests experiencing only lukewarm or cold water, often despite reporting it to staff.

Dining & Food Quality
The complimentary breakfast is generally well-received by guests, often described as good, great, and delicious, with a bountiful selection of hot items. Many appreciate the convenience and quality of the breakfast offerings, noting it's a positive start to their day. However, some guests have reported that popular items, such as scrambled eggs, sausage, or cinnamon rolls, frequently run out before the end of breakfast hours, leading to disappointment. There were also mentions of the pancake machine not functioning or food being lukewarm. Despite these occasional issues, the breakfast staff are often praised for their friendliness and efforts to replenish items.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the highway and placing guests conveniently close to various amenities. Many reviews praise its proximity to a wide array of restaurants, shopping centers, and local attractions, including a nearby casino. This makes it a practical choice for both short stays and longer visits. While the location is generally quiet, some guests have noted occasional noise from nearby trucks due to its proximity to the highway. Parking is readily available and generally considered convenient for guests arriving by car.

Staff & Service
The hotel staff consistently receives high praise from guests, with many describing them as exceptionally friendly, professional, helpful, and accommodating. The check-in process is often noted as efficient and welcoming, contributing to a positive first impression. Guests appreciate the staff's willingness to address concerns and their overall courteous demeanor. While most interactions are positive, some guests have reported isolated instances of staff being perceived as rude or impersonal, particularly when dealing with persistent issues like the lack of hot water. Despite these few exceptions, the staff's dedication to providing good service is a recurring theme in guest feedback.

Additional Information
Many guests have noted that the hotel is in significant need of updates and renovations, with the overall appearance and condition of the property often described as dated or worn. This includes observations of frayed carpets in hallways and rooms, as well as chipped furniture and general signs of age. A specific and recurring point of discomfort for guests is the condition of the sofa beds in suites, which are frequently reported as being extremely uncomfortable, having exposed springs, or coming with stained sheets. Furthermore, the elevators are a common source of frustration, with multiple reports of them being out of order, dirty, or slow, impacting guest convenience and accessibility.