Quality Inn Austintown-Youngstown West

This hotel is frequently chosen by budget-conscious travelers, road trippers, and pet owners due to its convenient location right off the interstate and its pet-friendly policy. Guests often highlight the friendly and welcoming staff as a major positive, contributing significantly to a pleasant stay. While many appreciate the comfortable beds and the value for money, a recurring theme is the hotel's outdated appearance and a pervasive strong curry smell throughout the premises, stemming from an attached restaurant. To enhance your experience, consider requesting a room on the ground floor if mobility is a concern, as the hotel lacks an elevator, and be prepared for the distinctive aroma.

Facilities & Amenities
A significant point of feedback is the absence of an elevator, which can be challenging for guests with luggage or mobility issues, especially for rooms on the upper floor. The hotel features an outdoor pool, which is generally appreciated, though some guests have noted it is seasonal or was unexpectedly closed. Wi-Fi is available, but its quality can be inconsistent. In-room amenities typically include a refrigerator and microwave, though some refrigerators have been reported to make noise. While vending machines are present, some guests found them to contain expired items or be empty. Rooms with a jacuzzi tub are available and are often praised for providing a relaxing experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean and comfortable, with fresh linens and comfortable beds ensuring a good night's sleep. However, a substantial number of reviews mention issues such as stained sheets, dirty carpets, musty smells, mildew, and even reports of bed bugs or other insects. Rooms are frequently described as outdated, with various maintenance problems including loose faucets, broken AC/heating units, non-functional phones, damaged TV remotes, and peeling paint or mold in bathrooms. Noise can also be an issue, with thin walls allowing sounds from neighboring rooms and hallways to be heard.

Dining & Food Quality
The hotel offers a complimentary breakfast, which is generally considered basic but adequate for the price point. Most guests find it sufficient to start their day, often including a waffle maker, cereal, and bread items. However, many express a desire for more variety, particularly protein options, and some have noted issues with the quality of items like juice or the cleanliness and stocking of the breakfast area. The presence of an attached restaurant is convenient for some, providing easy access to dining, but it is also the source of the strong curry smell that permeates the hotel, which is a significant drawback for many.

Location & Accessibility
The hotel's central location is a major advantage, offering easy access to the interstate and making it a convenient stop for travelers. Guests appreciate its proximity to various restaurants and other local attractions, allowing for easy exploration and dining options nearby. Parking is readily available and generally considered convenient, with a well-lit lot. While the location is praised for its accessibility by car, the lack of an elevator can make navigating the property challenging for guests with heavy luggage or those who prefer not to use stairs.

Staff & Service
The staff at the front desk consistently receives high praise for being friendly, warm, welcoming, and helpful. Guests frequently commend their professionalism and willingness to assist with requests, from quick check-ins to addressing room issues and providing local information. Specific instances of attentive service, such as checking on sick guests or assisting with printing documents, are highlighted. While the front desk staff is a strong point, feedback on housekeeping is more varied, with some guests noting visible cleaning efforts in public areas, while others report rooms not being serviced or issues with obtaining fresh linens.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a fee is typically applied. Some pet owners have noted challenges in finding suitable outdoor areas for their pets. Guests should be aware that the hotel often requires a security deposit or hold on credit cards upon check-in, which some find unexpected. Noise can be a concern due to thin walls and occasional disturbances from other guests, with some reviews suggesting a lack of strict enforcement of quiet hours. The outdoor pool is a popular amenity, but some guests have observed issues with unsupervised children or beer bottles in the pool area.