Sleep Inn Austintown - Youngstown, West

The hotel offers a convenient and budget-friendly option for travelers seeking an overnight stop, particularly families and pet owners, due to its welcoming atmosphere and key amenities. Its signature features include a generally friendly staff and a warm indoor pool, which many guests appreciate as a relaxing amenity. The hotel is often seen as a good fit for business travelers and those on road trips, given its easy accessibility. While some aspects of the property show signs of age, the hotel's commitment to accommodating guests, especially those with pets, is frequently highlighted. Guests often praise the overall value for the price. To enhance your stay, it is advisable to confirm specific room amenities upon booking to ensure they meet expectations, and if sensitive to odors, consider requesting a non-smoking room on a specific floor, as some areas have been noted for lingering smells.

Facilities & Amenities
The hotel features an indoor pool that is consistently described as warm and clean, making it a popular amenity for guests, especially families. While most found the pool enjoyable, a few noted issues such as a scratchy lining or the presence of spiders and ants in the pool area, and some mentioned broken glass in the nearby pet walking area. Guests also appreciate the availability of Wi-Fi throughout the property, ensuring connectivity. Although not universally available, some rooms are equipped with a hot tub, providing an additional relaxation option. The hotel also provides vending machines for convenience. Many guests, however, suggest that the property could benefit from general updating and maintenance to improve the overall condition of its facilities.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed among guests. While some found their rooms to be clean, spotless, and comfortable, a significant number reported issues such as stains on carpets, bedding, and chairs, as well as mold or peeling paint in bathrooms. Many reviews highlighted pervasive unpleasant odors, including cigarette smoke, mildew, dampness, and even urine, which often lingered despite being in non-smoking areas. Bed comfort also varied, with some guests enjoying a restful sleep on comfortable beds, while others found them worn, too soft, or too hard, often accompanied by small or uncomfortable pillows. Noise is a frequent concern, with guests reporting disturbances from loud neighbors, hallway activity, and barking dogs due to thin walls. Additionally, some rooms experienced issues with broken microwaves, refrigerators, showers (low pressure, cold water, leaks), and even missing smoke detectors, impacting the overall comfort and safety of the stay.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives varied feedback from guests. Most guests found the selection to be adequate, appreciating options like waffles and ham and egg sandwiches, along with coffee and other beverages. However, some guests expressed disappointment, describing the breakfast as subpar, limited, or consisting primarily of microwavable frozen items rather than freshly prepared hot food. Concerns were also raised about watered-down juice and pancake batter, and some noted that the breakfast area could be messy due to other guests. Despite these mixed reviews, the availability of breakfast is generally seen as a convenient inclusion, providing a quick start to the day for many travelers.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. It is situated with easy access to Interstate 80, making it an ideal stop for travelers on long journeys. Guests appreciate its proximity to a variety of restaurants and other amenities, with some dining options even within walking distance. The hotel is also noted for being close to a casino, offering entertainment nearby. The area is generally described as quiet, contributing to a peaceful stay. While parking is available, one guest expressed safety concerns regarding individuals camping in cars in the parking lot, though this was an isolated comment. Overall, the hotel's setting is a significant advantage for guests looking for convenience and nearby attractions.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback from guests, standing out as a major highlight of the stay. Reviewers frequently describe the team as exceptionally friendly, helpful, accommodating, and attentive. Guests appreciate the quick check-in and check-out processes, often noting the staff's efficiency and willingness to assist with various requests, such as providing extra towels or helping with luggage. Many specific interactions are praised, highlighting the staff's polite and welcoming demeanor, which contributes significantly to a positive guest experience. Their dedication to ensuring guest satisfaction is a recurring theme, making visitors feel valued and well-cared for throughout their stay, even when facing minor issues with the property itself.

Additional Information
The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, often noting a reasonable pet fee. However, despite being designated as a non-smoking facility, a recurring issue mentioned by many guests is the pervasive smell of cigarette smoke in hallways and sometimes even in non-smoking rooms, indicating a challenge in enforcing this policy. The property is frequently described as being in need of updating and renovation, with many areas showing signs of wear and tear. Guests occasionally request early check-in or late check-out, and while the staff is often accommodating, it is not always guaranteed. Some guests also noted the availability of 24/7 coffee in the lobby.