Crowne Plaza Cleveland At Playhouse Square By Ihg

This hotel offers a prime location in the heart of Playhouse Square, making it an ideal choice for guests attending theater performances and sporting events, as well as sightseers exploring downtown. Its signature feature is its exceptional walkability to major attractions, including the Rock and Roll Hall of Fame and various stadiums. Guests consistently commend the hotel's friendly staff, overall cleanliness, and comfortable accommodations. The hotel is well-suited for couples seeking a vibrant urban getaway and families looking for convenient access to entertainment. To enhance your stay, consider utilizing nearby self-parking options as an alternative to the valet service, and be aware that some areas of the hotel may be undergoing renovations, which could occasionally lead to noise during the day.

Facilities & Amenities
The hotel provides a range of facilities for guest comfort and recreation. Many guests appreciate the indoor pool and hot tub, finding them clean and enjoyable, though some noted the pool water could be cold or experienced issues after using the hot tub. A well-equipped fitness center is available for those wishing to maintain their workout routine. While Wi-Fi generally performs well, allowing for seamless connectivity, some guests reported issues with ice machines not functioning on their floors. Rooms typically include a refrigerator and a coffee maker, though microwaves are not consistently available in all rooms. The lobby area is often described as beautiful and welcoming, sometimes featuring complimentary fruit-infused water.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is largely positive, with many describing rooms as clean, spacious, and comfortable, ensuring a restful stay. The beds are frequently praised for their comfort, contributing to a good night's sleep. However, some guests encountered issues such as musty bedding, stains in certain areas, or hair in the bathroom, indicating occasional lapses in housekeeping. While many rooms are quiet, some visitors reported noise from adjacent rooms, elevators, or ongoing construction. Common room amenities include a coffee maker, but some guests noted problems with TV functionality or air conditioning effectiveness. A recurring concern was the inconsistent availability of hot water in showers, which some found to be lukewarm at best.

Dining & Food Quality
The hotel's dining options receive mixed reviews. The breakfast buffet is often described as good, with some guests praising the omelet station and variety, while others found the selection minimal, the food not hot, or the coffee lukewarm. Many guests noted that breakfast is not complimentary and can be expensive. The on-site restaurant and bar are generally appreciated for their food quality and service, with some guests enjoying the ambiance and menu options for dinner. However, some found the restaurant's menu limited or its hours too restrictive, closing early in the evening. Service in the dining areas was mostly positive, though some instances of understaffing were reported, leading to slower service.

Location & Accessibility
The hotel's central location is a significant highlight, placing guests within easy walking distance of numerous key attractions. It is particularly convenient for attending events at Playhouse Square, Progressive Field, and the Rocket Mortgage Fieldhouse. The Rock and Roll Hall of Fame and various restaurants and shopping areas are also readily accessible on foot. Parking is a notable point of contention; while valet service is available, it is frequently described as expensive and slow, with some guests reporting long wait times and concerns about vehicle safety. Many visitors recommend utilizing more affordable and often more efficient self-parking garages located nearby, such as the Halle garage, as an alternative.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the front desk, concierge, and restaurant teams, who are often described as going above and beyond to assist with requests and ensure a pleasant stay. The check-in and check-out processes are generally smooth and efficient, though some guests experienced delays during peak times due to understaffing. While housekeeping is available, some guests noted inconsistencies in service or amenities replenishment. The valet service, despite its cost and occasional delays, is often commended for its courtesy and efficiency by those who used it successfully, with attendants working diligently to manage vehicle retrieval.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which, while aiming to improve facilities, have occasionally resulted in noise during daytime hours. The hotel offers benefits for rewards program members, including potential room upgrades or other perks. Security measures include locked doors after 7 PM, requiring a key for entry, which contributes to a sense of safety. Some guests reported unexpected fees or holds on their credit cards upon check-in, which caused confusion. The hotel provides a pet-friendly policy, accommodating guests traveling with animals.