DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

This hotel is ideally situated for sightseers and event-goers, offering convenient access to the Rock and Roll Hall of Fame and other downtown attractions. While its central location and the generally friendly staff are consistently praised, guests should be prepared for a property that is notably dated and in significant need of renovation. Many visitors highlight the stark contrast between the hotel's excellent personnel and its physical condition. The hotel is a suitable choice for travelers prioritizing location and service over modern amenities and pristine surroundings. To ensure a smoother experience, guests are advised to manage expectations regarding the hotel's age and be aware that some facilities may not be fully operational.

Facilities & Amenities
The hotel's facilities are frequently described as being in a state of disrepair and in urgent need of modernization. The parking garage is a common point of contention, with numerous reports of broken elevators, unpleasant odors, and general uncleanliness, though its on-site convenience is acknowledged. Public areas, including the lobby and hallways, often feature stained carpets, peeling wallpaper, and visible water damage, contributing to an overall worn appearance. While some guests appreciate the presence of a fitness center and Wi-Fi, the coffee shop and bar often operate with limited hours or face issues with stock and staffing. The general consensus is that the hotel's amenities are functional but significantly outdated.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, though many guests express disappointment. While some rooms are found to be adequately clean, a significant number of reviews describe them as "dirty," "filthy," or "nasty," citing issues like stains on carpets and furniture, dust accumulation, and visible hairs. The room condition is consistently highlighted as dated and worn, with peeling wallpaper, damaged fixtures, and signs of water damage. The beds receive varied comments, with some guests finding them comfortable, while others describe them as lumpy or uncomfortable. Bathrooms are a frequent source of complaint, often noted for their small size, stained tubs, mold around fixtures, non-working outlets, and issues with toilet functionality or shower water pressure. Noise from outside, including street noise, trains, and helicopters, can also impact rest.

Dining & Food Quality
The hotel's dining options receive largely critical feedback, particularly concerning breakfast. Many guests find the breakfast buffet to be significantly overpriced for the quality and variety offered, often describing it as "mediocre" or "subpar," with limited food choices and occasional shortages. The main restaurant is frequently noted for having restricted hours, often being closed for dinner. The bar area, while sometimes praised for its food and drinks, can suffer from understaffing, leading to slow service. The on-site coffee shop also faces criticism for its limited operating hours and inconsistent availability of items, leaving guests with few convenient options for quick meals or beverages.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest attributes. Guests appreciate its excellent proximity to major attractions such as the Rock and Roll Hall of Fame, the downtown area, the stadium, and the convention center, making it highly convenient for sightseeing and attending events. The area is described as very walkable, allowing easy access to various points of interest. A significant highlight is the complimentary shuttle service, which receives widespread praise for its convenience, reliability, and the helpfulness of its drivers, providing easy transportation within a mile radius. While the on-site parking garage offers convenience, its high cost and frequent issues with non-functional elevators are recurring concerns.

Staff & Service
The staff at the hotel generally receives high praise, with many guests commending their friendly, helpful, and professional demeanor. Shuttle drivers are consistently highlighted as exceptional, providing excellent and attentive service. However, feedback regarding the front desk experience is mixed; while some guests report positive and efficient interactions, others describe encounters with staff as rude, indifferent, or overwhelmed, particularly during busy periods. The check-in process can be problematic, with reports of long waits and rooms not being ready. A significant and recurring issue is the lack of housekeeping service during stays, with guests often finding their rooms not cleaned and amenities not replenished, even after specific requests.

Additional Information
A notable policy guests frequently encounter is the no daily housekeeping service, requiring specific requests for room cleaning or fresh towels, which are not always fulfilled promptly. Guests often report persistent key card issues, necessitating multiple trips to the front desk to regain room access. The hotel's proximity to an airport and train tracks means that noise from these sources can be audible, particularly during early morning hours. Many reviews also highlight that the hotel's overall condition and service levels do not align with the expected standards of its brand affiliation, leading to a sense of disappointment regarding the value for money.