Best Western Park Hotel

The hotel stands out as a charming historic building that offers a unique stay, particularly appealing to concert-goers and history enthusiasts due to its exceptional proximity to the Robins Theatre and other downtown attractions. Guests frequently highlight the hotel's overall cleanliness, noting that rooms and common areas are often spotless. Many appreciate the comfortable beds and the convenience of the on-site bar and restaurant, which provides a lively atmosphere and good food without needing to leave the premises. While the building retains its classic charm, some aspects show their age. The friendly staff consistently receives praise for their helpfulness and pleasant demeanor, contributing to a positive experience for most visitors. This makes the hotel a good fit for leisure travelers seeking convenience and character, as well as business travelers looking for a central location. To ensure a smooth stay, guests are advised to confirm their room's amenities upon arrival and familiarize themselves with the key-card access system for the rear parking lot.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied. Many appreciate the availability of free Wi-Fi, though some report connectivity issues or difficulty connecting. The presence of an elevator is noted for convenience, but several guests experienced it being out of order or sounding unreliable, particularly in an older building. While there is no swimming pool, the hotel does offer a fitness center for guests. Some rooms feature a jetted tub, though these are sometimes described as dated. Guests also mention the convenience of vending machines for snacks and drinks. However, the TV in rooms frequently receives criticism, with reports of small screens, lack of signal, or non-functional remotes, impacting the in-room entertainment experience. Overall, while basic amenities are present, their condition and reliability can be inconsistent.

Cleanliness & Room Comfort
The cleanliness of the rooms receives mixed reviews, with many guests praising the spotless condition and comfortable accommodations, while others reported issues such as dirty carpets, stray hairs, or uncleaned bathrooms upon arrival. The comfortable beds are frequently highlighted for providing a restful sleep, though some guests found mattresses to be too hard or worn, and the small pillows were a common complaint. Noise levels can vary, with some rooms described as quiet and relaxing, while others experienced disturbances from outside or within the hotel. In-room amenities like the refrigerator and microwave are appreciated, but some guests encountered issues with the refrigerator not working or containing old food. The shower pressure is a recurring concern, often described as low, and some bathrooms lack proper bathroom ventilation. Many rooms are noted for their dated appearance and dim lighting, with some unique room layouts that can be inconvenient, such as raised bathroom floors.

Dining & Food Quality
The hotel's dining options present a mixed experience for guests. The complimentary breakfast variety receives varied feedback; while some found it adequate with options like eggs, sausage, and pastries, many described it as basic, poorly stocked, or with lukewarm food quality. Issues such as running out of items, unappealing hot food, or non-functional pancake machine were reported. In contrast, the on-site restaurant and bar, often referred to as the "Underground Lounge," garners overwhelmingly positive reviews. Guests consistently praise the bar for its lively atmosphere, good selection of drinks, and delicious food quality, including popular items like burgers and wings. The convenience of having a quality dining option within the hotel, especially after attending events, is a significant highlight for many visitors.

Location & Accessibility
The hotel's central location in the downtown area of Warren is a significant advantage, placing guests within easy walking distance of the Robins Theatre, various restaurants, and shops. This makes it an ideal choice for those attending local events or exploring the city on foot. Parking is available in a rear lot, which is generally described as secure and free, though guests must obtain a key card for access after check-in, which some found inconvenient. The parking area can also be tight for larger vehicles. While the immediate vicinity offers convenience, some guests expressed discomfort with the surrounding neighborhood, describing it as unsettling or blighted, particularly at night. Despite these concerns, the hotel's direct access to downtown attractions remains a primary draw for most visitors.

Staff & Service
The friendly staff at the hotel generally receives high praise for their helpfulness and pleasant demeanor, with many guests highlighting positive interactions during quick check-in and throughout their stay. Staff are often described as attentive and responsive to requests. However, some reviews indicate inconsistencies, with a few guests reporting unconcerned or unhelpful desk staff, particularly when addressing room issues or complaints. Housekeeping service also shows mixed feedback; while many appreciate the overall cleanliness, some guests reported rooms not being serviced, towels not replaced, or even staff entering rooms despite "do not disturb" signs. Despite these occasional lapses, the majority of guests found the staff to be a positive aspect of their experience, contributing to a welcoming atmosphere.

Additional Information
Guests should be aware of several specific details that enhance or impact their stay. The hotel, being a historic building, features unique room layouts and architectural elements like high ceilings, which some find charming but others find dated. A notable concern for some guests, particularly those with mobility challenges, is the occasional lack of elevator access to certain rooms or floors, requiring the use of stairs. The key card system for room entry and parking access can be temperamental, often requiring multiple resets at the front desk. Furthermore, the hotel's refund policy is noted as strict, with guests reporting difficulty obtaining refunds for early departures or significant room issues like bedbugs. Some guests also reported missing personal items, suggesting a need for increased security measures or vigilance with belongings.