TownePlace Suites Buffalo Airport

This hotel stands out for its spacious, apartment-style suites featuring full kitchens, making it an ideal choice for long-term stays and business travelers who appreciate the convenience of preparing their own meals and having ample living space. Its prime location directly across from the airport, coupled with a highly praised airport shuttle service, also makes it perfect for airport travelers and those needing an overnight stay before or after flights. Families find the two-bedroom suites and overall family-friendly atmosphere particularly appealing. Guests consistently highlight the hotel's exceptional cleanliness and the genuinely friendly and helpful staff. To enhance your experience, consider utilizing the complimentary airport shuttle for seamless travel and take full advantage of the well-equipped in-room kitchens for added comfort and independence during your visit.

Facilities & Amenities
Guests highly value the convenience of the full kitchens found in many suites, which come equipped with a refrigerator, dishwasher, microwave, and stove, providing a true home-away-from-home experience. The hotel also offers accessible laundry facilities for guest use, though some have noted that these require quarters and that machines can occasionally be out of service. For recreation, there is a well-maintained fitness center with a variety of equipment, although some guests experienced issues with the integrated TV screens. A pool is available and generally well-regarded for its cleanliness and size, though a few visitors found the water to be on the cooler side. Additionally, the property provides EV chargers, which are a welcome amenity, despite occasional reports of circuit tripping. The lobby offers complimentary coffee and tea available 24/7, along with snacks and cold drinks for purchase.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained, noting the absence of any visible hair or dirt. The spacious rooms and suites are frequently highlighted, providing ample space for relaxation and work. Most guests report comfortable beds and a restful night's sleep, though some found the pillows to be too soft or the mattresses a bit firm. While the bathroom is generally clean and features good water pressure, some specific design issues were noted, such as a low toilet height, inconvenient toilet paper placement, and shower doors that allow water to escape, potentially leading to water damage. Despite its proximity to the airport, rooms are generally quiet, though some minor noise levels from airplanes or the heating unit were occasionally mentioned. In-room amenities like the coffee maker are appreciated, but the TVs are sometimes described as dated, small, or having connectivity issues.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, frequently described as delicious, awesome, and offering a good variety of options to start the day. The breakfast variety typically includes an assortment of breads, yogurt, cereal, a waffle maker, breakfast sandwiches, eggs, potatoes, and cheeses, with hot options changing daily, including popular items like omelets. While the quality of the food is generally well-received, some guests have noted that items can run low quickly during peak times, and restocking can be slow, occasionally leading to a lack of basic necessities like butter. Coffee is available in the lobby 24/7, which is convenient, though its quality received mixed feedback. There is no full-service restaurant on-site, but guests appreciate the option to walk to a sister property for dinner.

Location & Accessibility
The hotel's central location is a major advantage, situated directly across the street from the airport, making it exceptionally convenient for travelers. The airport shuttle service is highly commended for its efficiency, accommodating nature, and friendly drivers, providing seamless transportation to and from the airport at all hours. While the location is perfect for airport access and work-related stays, guests note it is not ideal for exploring distant attractions like Niagara Falls or downtown city sights without a vehicle. However, the immediate vicinity offers convenient access to nearby amenities, including a Starbucks and Pizza Hut directly in front of the hotel, as well as other shopping and dining options within a short distance. Parking is readily available and generally easy, with the added benefit of EV chargers on-site. Despite its proximity to the airport, the rooms are typically quiet, allowing for a peaceful stay.

Staff & Service
The friendly staff consistently receives high praise, with guests frequently highlighting their helpfulness, attentiveness, and professionalism. Many reviews commend the quick check-in and smooth check-out processes, contributing to a positive first and last impression. The airport shuttle drivers are particularly noted for their personable and efficient service. While most guests report excellent housekeeping and problem resolution, there have been isolated instances where rooms were not serviced daily, or specific requests for sheet changes were initially met with reluctance. Overall, the staff's dedication to providing excellent service is a recurring theme, with many guests expressing their appreciation for the team's efforts in making their stay comfortable and enjoyable, though a few isolated incidents of highly unprofessional conduct from management have been reported.

Additional Information
Guests appreciate the convenience of the on-site laundry facilities, which are available for use, though they require quarters. The hotel also offers complimentary beverages and cookies in the lobby, which are a welcome touch for arriving guests and throughout the day. While most stays are seamless, some guests have reported isolated issues such as a room key not deactivating properly after checkout, allowing re-entry, or a package being opened upon delivery.