Fairfield Inn & Suites Buffalo Airport

This hotel is a popular choice for travelers due to its exceptional proximity to the airport and reliable shuttle service, making it an ideal stopover for those with early flights or airport transfers. Its family-friendly atmosphere, highlighted by a popular pool and hot tub, also makes it suitable for families and kid-friendly stays. Guests consistently commend the hotel's overall cleanliness and the friendly staff who strive to provide accommodating service. However, a significant ongoing renovation project has impacted some guest experiences, leading to temporary disruptions. To ensure a smooth stay, it is advisable to confirm the current status of renovations and specific shuttle availability, especially for very early departures, as experiences can vary.

Facilities & Amenities
The hotel offers a range of facilities, with the pool and hot tub being a major draw for many guests, often described as large, warm, and fantastic for relaxation. However, some guests have noted issues with the pool water being cold or dirty, and the hot tub sometimes appearing murky or having non-functional jets. A well-equipped fitness center is available for guests to maintain their routines. While Wi-Fi is generally available, some reviews indicate intermittent connectivity issues. The elevators have been a point of concern for some, with reports of only one being operational or dirty floors. A unique and popular amenity is the complimentary soft serve ice cream machine, which many guests enjoy. Additionally, the hotel provides laundry facilities and a free EV charger for electric vehicles.

Cleanliness & Room Comfort
The cleanliness of the rooms is frequently praised, with many guests describing them as spotless and well-maintained. Rooms are generally considered spacious, offering a comfortable layout, and suites provide extra gathering space. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have found them too firm or the pillows to be flat and uncomfortable. The bathroom areas are often noted for their size and good water pressure in the showers, although a few reviews mention minor issues like mold or cracks. While the hotel is generally quiet despite its proximity to the airport, some guests have reported noise levels from hallways or adjacent rooms. Recurring comments mention small TVs and occasional issues with the air conditioning or heating units, and some sofa beds are described as uncomfortable or too small for multiple occupants.

Dining & Food Quality
The complimentary breakfast is a significant amenity, offering a wide breakfast variety that many guests appreciate, including a popular waffle maker and decent coffee. However, feedback on food quality is mixed; while some find it good or excellent, others describe it as basic, mediocre, or cold, with specific complaints about items like "powdered eggs" or "soggy scrambled eggs." There are also recurring issues with the breakfast area not being consistently stocked, leading to empty trays, or food being removed too early. The hotel has limited on-site dining options beyond breakfast, with only a small snack bar available for quick purchases. Guests often need to walk to nearby establishments for full meals, as there is no dedicated restaurant or bar within the hotel itself.

Location & Accessibility
The hotel's central location directly across from the airport is a primary advantage, making it exceptionally convenient for travelers, often just a 5-minute drive or even a short walk away. The airport shuttle service is frequently highlighted for its punctuality and helpful drivers, providing seamless transfers. However, some guests have experienced significant issues with the shuttle, including long waits, no-shows, or being informed that the service is reserved for airline personnel during peak hours, forcing them to arrange alternative transportation. Parking is available and generally free, though the lot can become full due to shared access with other hotels in the vicinity. The location also offers easy access to major highways and is surrounded by various fast-food options and coffee shops, including McDonald's, Starbucks, Pizza Hut, and Tim Hortons, as well as being conveniently close to shopping areas like Walden Galleria.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff, helpful staff, and attentive service. Many guests highlight the professionalism and accommodating nature of the front desk team and shuttle drivers, who often go above and beyond to assist with requests, from quick check-in processes to resolving issues like non-working air conditioning or billing discrepancies. While most experiences are positive, some guests have reported instances of unresponsiveness to complaints, such as uncleaned rooms or missing items, and occasional lapses in customer service at the front desk. Housekeeping service receives mixed reviews, with some guests appreciating their attentiveness, while others note rooms not being serviced or a lack of towels. Overall, the staff's commitment to providing a positive guest experience is a recurring theme.

Additional Information
A critical piece of information for prospective guests is that the hotel is currently undergoing significant renovations. This has led to various disruptions, including construction noise (hammering, drilling), dust, a makeshift lobby, and limited access to certain facilities, such as only one operational elevator. Many reviews strongly advise waiting until the renovations are complete to avoid these inconveniences. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. While the hotel advertises a lost and found policy, one guest reported a negative experience where their lost items were not returned. Some guests who are part of the rewards program have expressed disappointment regarding a lack of recognition or benefits. The hotel has been accommodating with requests for early check-in and late check-out for some guests.