Residence Inn by Marriott Toronto Markham

This hotel is widely praised for its spacious suites featuring full kitchens, creating a comfortable "home away from home" atmosphere that is particularly well-suited for families and business travelers seeking extended stays. Guests consistently highlight the friendly and helpful staff and the overall cleanliness of the property. While the complimentary breakfast is a valued inclusion, its quality receives mixed feedback. The hotel generally offers a quiet environment, contributing to a restful experience. For those planning a visit, it is advisable to confirm the availability of the hot tub, as its operational status has been a recurring concern, and to be aware that housekeeping services are typically not provided daily.

Facilities & Amenities
The hotel's well-equipped full kitchens within each suite are a significant advantage, allowing guests to prepare their own meals and offering a convenient alternative to dining out. An indoor pool is available and generally enjoyed by guests, with convenient operating hours, though some note the absence of showers directly at the pool area. However, the hot tub is a frequent point of disappointment, as many guests report it is out of service or has been permanently removed, despite being advertised. A fitness center is on-site, though some find it small or occasionally lacking in cleanliness. Laundry facilities are provided for guest convenience, and free Wi-Fi is available, with some guests noting its high speed. An outdoor basketball court is also a unique amenity appreciated by families.

Cleanliness & Room Comfort
Guests consistently commend the clean rooms and the generous spaciousness of the suites, which are often described as well-laid out. Feedback on comfortable beds is mixed, with many finding the main beds satisfactory, but numerous comments indicate that the sofa beds are notably uncomfortable, often described as old, springy, or worn. While the hotel generally offers a quiet environment, some guests report issues with noisy air conditioning or heating units, and occasionally thin walls, which can impact noise levels. Each suite includes a well-equipped kitchen, enhancing convenience. While the private bathrooms are generally clean, some guests have noted a lack of basic amenities like lotion or Q-tips, and there was an isolated report of a soiled toilet seat upon arrival.

Dining & Food Quality
The complimentary breakfast is a key feature, offering a variety of hot food items such as scrambled eggs and waffles. While many appreciate the convenience and inclusion of breakfast, opinions on its quality of ingredients and overall taste are varied, with some guests finding it basic or mediocre, and specific complaints about undercooked eggs or limited healthy options. The breakfast staff are frequently praised for their friendliness and accommodating nature. Guests should be aware that breakfast service adheres strictly to its closing time. The presence of in-room cooking facilities in the suites is highly valued, allowing guests to prepare their own meals, which is particularly beneficial for longer stays. While the hotel has limited on-site dining, there are many nearby restaurants within walking distance.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, offering convenient access to the highway and placing it within easy reach of numerous nearby restaurants and shopping options. Its position in Markham/Richmond Hill makes it a practical base for exploring the greater Toronto area, typically about a 30-minute drive to downtown Toronto. The availability of free parking is a significant advantage, with ample space for guests. The hotel's accessibility is generally praised, making it easy for travelers to navigate to and from the property. However, one guest reported an unusual and concerning situation regarding the parking lot being used by an external used car business, which created a sense of disorganization and unease.

Staff & Service
The hotel's friendly staff consistently receives high praise for being helpful and courteous, contributing significantly to a positive guest experience. The front desk team is frequently highlighted for their welcoming demeanor, efficiency, and quick check-in process, as well as their willingness to accommodate guest requests. The attentive housekeeping staff are often commended for their thoroughness, though guests should note that cleaning services are typically provided every other day. The breakfast staff are also recognized for their accommodating and pleasant service. The hotel is noted for its pet-friendly service, with staff showing genuine affection for guest animals, and its family-friendly service, demonstrating flexibility and support for those traveling with children.

Additional Information
Guests should be aware that the hotel does not typically provide a welcome package upon arrival, which some find disappointing. While the hotel participates in a rewards program, some elite members have reported issues with being denied suite upgrades or other benefits. Housekeeping services are generally non-daily housekeeping, occurring every other day, which is a policy guests should anticipate. Complimentary water bottles are not consistently provided in rooms and may need to be purchased. A unique concern raised by one guest was the hotel's central air conditioning system, which reportedly allowed smoke from other rooms to spread, impacting air quality. Furthermore, there was an isolated incident where a guest's personal belongings were mistakenly discarded by staff, highlighting a potential issue with hotel policy regarding items left near trash.