Homewood Suites by Hilton Toronto-Markham

The hotel is widely appreciated for its spacious suites that often include kitchenettes, providing a comfortable, home-like atmosphere for guests. This makes it an excellent choice for families seeking ample space and the convenience of in-room dining, as well as for extended stays and business travelers who benefit from the separate living and sleeping areas. Many guests highlight the hotel's overall cleanliness and the consistently friendly and helpful staff as key factors contributing to a positive experience. The complimentary breakfast is also a significant draw, often exceeding expectations for hotel offerings. To enhance your stay, consider requesting a room away from the highway to minimize potential noise, and be aware that some rooms may lack smart TV features, so bringing your own entertainment device might be beneficial.

Facilities & Amenities
Guests frequently praise the comprehensive kitchenettes found in the suites, which typically include a full-sized refrigerator, dishwasher, stove, and microwave, along with essential utensils and dishware, making it convenient for preparing meals. The hotel also offers laundry facilities, which are a welcome surprise for many, especially those on longer stays. The indoor pool is generally described as clean and having a pleasant, warm, saltwater temperature, though some guests note its smaller size and the absence of a hot tub or jacuzzi. A fitness center is available, though some equipment issues have been occasionally reported. While Wi-Fi is provided, a few guests experienced connectivity issues. The lobby and common areas are consistently noted for their cleanliness, modern design, and comfortable seating. An outdoor seating setup with mini-golf is also available.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms and public spaces as spotless, modern, and recently renovated. The spacious rooms and suites, often featuring separate bedrooms and living areas, are a significant highlight, providing ample space for relaxation. Most guests find the beds comfortable, though some have noted them as either too soft or too stiff, with a variety of pillow options available. While generally quiet, some rooms facing the highway may experience street noise, and occasional AC unit noise or a low humming sound has been reported. Bathrooms are typically spacious, but a few guests mentioned issues with toilet seats not staying up or clogged drains. Some older rooms have shown signs of wear, including worn towels and, in rare instances, mold or ants.

Dining & Food Quality
The complimentary breakfast is a significant positive for many guests, often exceeding typical hotel expectations. It generally offers a good variety of hot items, including eggs, sausage, potatoes, and sometimes taco bar options, alongside cereals, oatmeal, fresh fruit, and coffee. While the quality is generally good, some guests suggest improving the breakfast variety or adding a waffle maker. Coffee is available throughout the day, which is appreciated. A few guests noted the use of disposable plates and cutlery for breakfast, which some found less appealing and wasteful. The hotel also occasionally hosts an evening social with light fare like soup and salad, which is a pleasant bonus for guests.

Location & Accessibility
The hotel boasts a convenient location, offering easy access to major highways and placing guests within walking distance or a short drive of numerous restaurants, shops, and a Costco. While it provides good access to the surrounding area, some guests note that it is a bit far from downtown Toronto. Parking is generally free and ample, which is a major advantage for many travelers. However, the parking lot can fill up quickly at times, requiring guests to use an adjacent lot, which some found inconvenient. Navigation to the hotel can be a bit complex due to its placement through side streets or other parking areas, though it is located right next to a well-known neighboring hotel.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their warm, polite, and efficient service, from quick check-in processes to attentive responses to requests. Many instances of staff going above and beyond, such as assisting with early check-ins during inclement weather or providing specific assistance, are noted. Housekeeping is generally responsive to requests for supplies, though some guests reported missed items or a less frequent cleaning schedule than desired. While the majority of feedback is positive, a few guests experienced less helpful or unresponsive front desk interactions, particularly regarding issues like late check-out denials, unexpected room changes, or specific parking and pet fee concerns.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, though some found the associated fees to be high and experienced miscommunication regarding whether the charge was per pet. The hotel has undergone recent renovations, leading to a mix of updated and older rooms, with some guests noting that certain areas or rooms still appear dated. While the hotel generally maintains a clean and well-managed environment, some guests reported issues with incidental fees or deposits, including unexpected charges or delays in fund returns. The hotel's approach to sustainability was questioned by some due to the extensive use of disposable items for breakfast, despite Hilton's stated environmental goals. Additionally, some guests experienced unannounced room changes during their stay, which caused inconvenience.