Holiday Inn Express & Suites Tonawanda - Buffalo Area By Ihg

The hotel is widely praised for its consistently friendly and accommodating staff, who frequently go above and beyond to ensure a pleasant stay, creating a welcoming atmosphere for all guests. Its convenient location near Niagara Falls and Buffalo makes it an ideal choice for sightseers exploring the region and families visiting the University of Buffalo or traveling with children, as evidenced by the availability of a pool and spacious rooms. Many guests highlight the hotel's overall cleanliness and the comfort of its beds, contributing to a restful experience. While the complimentary breakfast is a significant draw, offering a diverse selection, some guests advise arriving early to ensure availability of all items. To enhance your stay, consider requesting extra linens for pull-out couches upon arrival and be mindful of potential noise from other guests, especially during busy periods.

Facilities & Amenities
Guests generally appreciate the range of facilities available, though some areas receive mixed feedback. The pool is often described as clean and a decent size, providing a good option for relaxation, though some visitors noted it could be cold or had maintenance issues, and there is no hot tub. The fitness center is typically found to be well-equipped and clean, offering a convenient space for workouts. Wi-Fi connectivity is usually reliable, but a few guests experienced difficulties with access. The hotel provides 24/7 coffee and tea in the lobby, a welcome convenience, and a snack area for quick purchases, though some items were considered overpriced. While the elevator is functional, some guests reported noise from its motor. Additionally, the laundry room was noted by some as needing updates or being out of order, and issues with outlets turning off due to an energy-saving feature were occasionally reported.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, with many guests finding their rooms spacious, modern, and well-maintained. The beds are frequently praised for being very comfortable, ensuring a good night's sleep, though some found them too soft, and pull-out couches often lacked adequate linens or were uncomfortable. While rooms are typically clean, some reviews mentioned issues such as hair on surfaces, stains on carpets or sheets, mold in bathrooms, or a general lack of thorough cleaning, particularly in the shower areas. Noise levels can be a concern, with reports of noisy upstairs neighbors, street noise, and sounds from other guests impacting sleep. In-room amenities like the microwave, Keurig coffee maker, and fridge are appreciated, but some guests noted problems with AC units being loud or ineffective, TV remotes not working, or shower pressure being low and water not hot enough.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as diverse, delicious, and offering a good variety of hot and cold options, including a popular pancake machine. Many appreciate the availability of non-dairy milk and the overall quality of the food. However, feedback is mixed, with some guests reporting that hot items were cold, food stations were not consistently restocked, leading to items running out quickly, especially during peak times, and long lines forming. Some found the breakfast offerings to be adequate but wished for more variety over longer stays or felt the quality was bland. The coffee provided at breakfast was generally well-received, though some noted it was not always hot enough. While the hotel does not feature an on-site restaurant for other meals, its location is convenient to various nearby eateries.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering excellent accessibility to key attractions in the region. It is conveniently situated for visits to Niagara Falls, typically a 15 to 25-minute drive, and provides easy access to the University of Buffalo campus. Guests also appreciate its proximity to the Buffalo airport and the Erie Canal Trail, making it suitable for various travel purposes. The surrounding area offers a selection of eateries and shopping malls within a short distance. Parking is readily available and often described as adequate and free, adding to the convenience for those traveling by car. While the hotel is on a busy road, which can lead to some street noise or difficulty entering and exiting the parking lot during peak hours, its overall position is highly valued for exploring the greater Buffalo area.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, frequently described as exceptionally friendly, helpful, and accommodating. Guests consistently praise the quick check-in process and the team's willingness to go above and beyond, such as assisting with luggage, resolving booking issues, or providing local recommendations. Many reviews highlight the attentive service from front desk personnel and breakfast attendants, who are noted for their welcoming demeanor and efficiency. However, there are isolated reports of less positive interactions, including instances of staff being perceived as rude, distracted, or unhelpful, particularly concerning billing discrepancies or room access issues. While housekeeping is generally appreciated, some guests noted inconsistencies in daily room cleaning or replenishment of supplies, requiring them to request items from the front desk. Overall, the dedication of the staff is a recurring theme, significantly enhancing the guest experience.

Additional Information
Several important details enhance or impact a stay at the hotel. Guests should be aware of the energy-saving feature in rooms, which can cause outlets to turn off when lights are switched off, potentially inconveniencing phone charging overnight. While the hotel is generally quiet, some guests noted that quiet hours are not always strictly enforced, leading to occasional disturbances from other guests. The pool area, while a popular amenity, has a rule stating guests cannot swim alone, which some solo travelers found restrictive. There have been recurring issues with billing discrepancies, including double charges or altered amounts, advising guests to carefully verify their statements upon checkout. The hotel is relatively new, built in 2018, contributing to its modern appearance. Some reviews also mentioned the absence of a hot tub and a lack of an outdoor relaxation area.