Hampton Inn Buffalo - Amherst

This hotel is consistently praised for its exceptional cleanliness and modern aesthetic, often described as new or recently renovated, making it a standout choice for guests. Its signature feature is its convenient proximity to the University at Buffalo (UB) campus, which makes it an ideal fit for families visiting students and business travelers attending events or meetings in the area. Many guests also find it well-suited for sightseers exploring Niagara Falls and other local attractions. The staff generally receives high marks for their friendly and helpful demeanor, and the complimentary breakfast is a consistent highlight. To ensure a peaceful stay, especially on weekends, guests might consider requesting a room away from areas frequently occupied by sports teams, and be sure to take advantage of the readily available 24/7 coffee in the lobby.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The gym is frequently highlighted as well-equipped and suitable for a good workout. The indoor pool is generally clean and well-maintained, though some guests note it can be small, cold, or crowded at times, particularly when sports teams are present. Free Wi-Fi is available throughout the property and is generally reliable, allowing guests to stay connected. Many rooms are equipped with convenient amenities such as a microwave and refrigerator, which are appreciated for storing snacks and drinks. Additionally, guests value the availability of self-service laundry facilities on-site, adding to the convenience for longer stays. The hotel also provides 24/7 coffee in the lobby, which is a popular perk for many visitors.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's commitment to cleanliness, describing rooms as impeccable, spotless, and very clean. The overall condition of the rooms is often noted as new or recently renovated, featuring modern decor. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have expressed preferences for softer or firmer mattresses, and one noted a bed being unusually high. The bathrooms are generally clean and spacious, with many appreciating the hot water and good shower pressure. However, some guests have reported minor issues such as occasional dirty floors or toilets, or missing/empty toiletries. Noise can be a significant concern, with many guests mentioning thin walls and considerable hallway noise, especially from large groups or sports teams, impacting the quietness of their stay.

Dining & Food Quality
The complimentary breakfast is a major draw for guests, consistently receiving high praise for its variety and quality. The spread typically includes a mix of hot and cold options such as eggs, sausage, waffles (with both regular and chocolate batter), oatmeal, fresh fruit, and various bakery items. Many guests appreciate that the food stations are kept well-stocked and that the items are generally hot and tasty. However, some guests have noted that the eggs can sometimes be of lower quality or cold, and the fruit may not always be fresh. The breakfast area can become quite crowded and messy, particularly during peak times or when large groups are present, leading to occasional delays in replenishment or staff being late to open. The availability of 24/7 coffee in the lobby is a popular amenity.

Location & Accessibility
The hotel's convenient location is a significant advantage for many travelers. It is ideally situated for those visiting the University at Buffalo (UB), often being within walking distance or a very short drive. The hotel offers ample free parking, which is a highly valued amenity. Its proximity to major highways provides easy access to key destinations, including Niagara Falls (typically a 20 to 30-minute drive), the Buffalo airport (around 15 to 20 minutes away), and downtown Buffalo. While generally considered to be in a safe area with nearby shops and restaurants, some guests have found the hotel's immediate surroundings to feel a bit remote from dining options, and a few have noted that the hotel signage could be improved, making it somewhat hard to find for first-time visitors.

Staff & Service
The majority of guests commend the hotel's friendly staff, describing them as helpful, attentive, and professional. Many highlight the quick check-in and check-out processes, contributing to a smooth experience. Guests appreciate staff members who go "above and beyond" to assist with various needs, such as providing extra amenities or helping with car issues. However, feedback on staff is mixed, with a notable number of guests reporting instances of certain front desk personnel being rude, unfriendly, or displaying a poor attitude, particularly concerning requests for early check-in, late check-out, or printing services. Housekeeping service also receives inconsistent reviews; while some praise the immaculate cleaning, others report rooms not serviced daily or issues with missing toiletries and toilet paper. The hotel's approach to managing noisy sports teams and enforcing an 11 PM lobby curfew has also led to significant guest dissatisfaction.

Additional Information
The hotel maintains a pet-friendly policy, which is a welcome feature for guests traveling with their animals. A recurring theme in guest feedback is the presence of noisy sports teams, especially on weekends, which can lead to considerable hallway disturbances and crowded common areas. Despite the hotel having signs addressing noise, some guests feel that these issues are not adequately managed, significantly impacting their stay. The hotel enforces an 11 PM lobby curfew, requiring guests to return to their rooms, a policy that some adult guests find restrictive and unprofessional. Additionally, some guests have noted an unexpected destination fee or surcharge upon check-in, which was not clearly communicated during booking.