Comfort Hotel Xpress Tromso

The hotel offers a practical and budget-friendly urban escape in the heart of Tromsø, making its central location its signature feature. It is consistently praised for its friendly staff, overall cleanliness, and comfortable beds, providing a solid base for exploring the city. This hotel is particularly well-suited for budget travelers, short-stay visitors, solo travelers, and couples who prioritize accessibility and value over extensive luxury amenities. Its prime position allows sightseers to easily reach attractions on foot. To enhance your stay, guests recommend being mindful of the compact room sizes, and if a kettle or refrigerator is essential for your comfort, it is advisable to plan accordingly as these are not typically found in the rooms.

Facilities & Amenities
Many guests appreciate the convenience of free Wi-Fi and the useful luggage storage options, which are particularly helpful for early arrivals or late departures. The hotel's barception area serves as a central hub, offering a microwave and hot water for guest use, along with a selection of snacks and drinks for purchase. Some guests also value the co-working spaces and the availability of laundry facilities for their convenience. However, a common point of feedback is the absence of certain in-room amenities such as a kettle or refrigerator, which some travelers find inconvenient. Rooms are also noted for lacking ample wardrobe space or storage, requiring guests to live out of their suitcases, especially during longer stays.

Cleanliness & Room Comfort
Guests generally commend the clean rooms and the overall tidiness of the hotel. Many find the beds comfortable, contributing to a restful stay, and the heated bathroom floors are a frequently appreciated feature, especially in colder weather. However, a significant number of reviews highlight the small rooms, often describing them as compact, which can be challenging for two people with luggage. The layout, with beds often pushed against a wall, can also make access difficult. A recurring concern is the heating in the rooms, which many guests report as being too high (often around 21-23°C) and uncontrollable, leading to uncomfortable warmth. While the hotel generally offers good noise insulation from other rooms, some guests note street noise, particularly if windows are opened to mitigate the heat. The hotel's policy of cleaning rooms only every four days is also frequently mentioned.

Dining & Food Quality
The hotel does not offer a traditional breakfast service on-site, which is a common observation among guests. Instead, the barception area provides a selection of snacks, pastries, and hot drinks for purchase, offering a convenient option for a quick bite. Guests appreciate the availability of a microwave and hot water at the reception, allowing them to prepare their own food bought from nearby supermarkets. While this setup is seen as a budget-friendly alternative, some guests find the available food selection limited or the prices for items like coffee to be high. For those seeking a more substantial morning meal, the hotel offers vouchers for a breakfast buffet at a partner hotel nearby.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of virtually all key attractions in the city center. Guests appreciate being just steps away from the main street, numerous restaurants, and supermarkets, making daily errands and dining convenient. Its proximity to the airport bus stop and various tour pick-up points is also a significant benefit, simplifying travel and excursion logistics. While the hotel does not offer on-site parking, guests note that paid options are available nearby, though these can be expensive. Overall, the hotel's prime position makes it an ideal base for exploring the city on foot and accessing public transportation.

Staff & Service
The friendly staff consistently receives high praise from guests, who frequently commend their helpful and attentive service. Many reviews highlight the staff's willingness to provide recommendations, assist with inquiries, and go out of their way to ensure a positive stay. The quick check-in and check-out processes, often facilitated by self check-in kiosks, are generally efficient, though some guests occasionally encounter minor issues. Staff are also noted for being accommodating with requests such as early check-in or late check-out, depending on availability. Despite some isolated comments about staff being busy or overwhelmed at times, the overall sentiment regarding service quality is overwhelmingly positive, contributing significantly to guest satisfaction.

Additional Information
Guests should be aware of the hotel's housekeeping policy, which typically provides room cleaning only every four days, a measure aligned with its sustainability focus. While some guests appreciate this eco-conscious approach, others find it inconvenient for shorter stays and note that new towels or toilet paper may need to be requested from the reception. The hotel also maintains a pet-friendly policy, accommodating guests traveling with animals. The unique barception concept combines the reception desk with a small bar and snack area, fostering a casual and social atmosphere in the lobby. Guests often mention the availability of early check-in and late check-out options, though these may incur an additional fee or depend on hotel occupancy.