Sheraton Batumi Hotel

This hotel offers a memorable stay, distinguished by its central location and the consistently praised attentiveness of its staff. Guests frequently highlight the excellent spa facilities and the spacious, comfortable rooms as key features that enhance their experience. It is an ideal choice for sightseers and couples seeking a romantic getaway, given its proximity to local attractions and beautiful views. Families also find the hotel accommodating due to its large rooms and amenities. To ensure the best experience, guests are advised to inquire about the ongoing renovations and request a recently updated room, as some areas are still undergoing improvements.

Facilities & Amenities
The hotel boasts impressive spa facilities, including a well-maintained indoor pool, jacuzzi, sauna, and hammam, which are highly appreciated by guests for relaxation. An outdoor pool is also available, providing a pleasant area for leisure, though it operates seasonally. While some guests noted occasional issues with the jacuzzi or hammam water temperature, the overall sentiment towards the wellness area is positive. The hotel also features a fitness center for guests to maintain their routines. For convenience, free Wi-Fi is provided, and a casino is on-site, offering entertainment. Guests also appreciate thoughtful touches like the provision of umbrellas during rainy weather.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend their cleanliness, especially those that have undergone renovation. The comfortable beds are frequently highlighted, ensuring a restful sleep. However, some reviews indicate that certain rooms show signs of wear, with mentions of old furniture, stained carpets, and issues with bathroom condition, such as peeling paint or mold. Noise levels can be a concern, particularly from outside sources like nightclubs or adjacent rooms, and some guests reported issues with the air conditioning not providing adequate cooling or being noisy. Despite these points, many guests describe their rooms as quiet and conducive to relaxation, with functional amenities like curtains and sockets.

Dining & Food Quality
The breakfast at the hotel receives widespread praise for its variety and delicious food quality, with many guests describing it as rich and satisfying. The breakfast buffet offers a wide selection of options, and the service in the dining area is generally well-regarded. The hotel features multiple dining venues, including a restaurant on the 20th floor that offers beautiful views and good food, and a pool restaurant for casual dining. While most feedback on food is positive, a few isolated incidents mentioned minor issues with food presentation or quality. Room service is also available, providing convenient dining options for guests.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of many attractions, including the boardwalk, the old city, and various shopping and dining establishments. Guests appreciate the beautiful sea views and city views available from many rooms and common areas. The hotel is conveniently situated for access to the airport via taxi, and its proximity to the promenade makes it ideal for leisurely strolls. While parking is available, some guests note that it can be a challenge. The prime position allows guests to explore the city easily on foot or by renting scooters or bicycles.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the welcoming nature of the reception team, noting their efficiency during check-in and check-out processes. Many reviews commend the attentive service provided by housekeeping, ensuring rooms are well-maintained. The restaurant staff are also noted for their politeness and willingness to assist. While a few guests experienced minor communication challenges due to language barriers or occasional inconsistencies in service, the overwhelming sentiment is that the staff genuinely strives to make guests feel comfortable and valued, contributing significantly to a positive stay.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovation, which means some areas or rooms may be newer than others. While the hotel aims to minimize disruption, some guests have noted the presence of renovation work. A unique point mentioned by some guests is a charge appearing as a "charity donation" on their bill, which can be removed upon request if not desired. The hotel offers a pet-friendly policy, accommodating guests traveling with animals. For loyal patrons, rewards program benefits are appreciated, with some guests receiving room upgrades. The hotel also hosts events and offers unique experiences like wine tasting for guests.