Niagara Falls Marriott Fallsview Hotel & Spa

This hotel is celebrated for its unbeatable views of Niagara Falls, offering a truly breathtaking spectacle from many rooms, especially those on higher floors. This signature feature makes it an ideal destination for sightseers and couples seeking a romantic backdrop, as well as families looking for convenient access to the area's attractions. Guests frequently commend the hotel's prime location directly overlooking the Falls and the generally friendly and helpful staff. However, some reviews indicate that while the views are spectacular, the hotel's rooms can feel dated, and parking is consistently noted as expensive and inconvenient. To maximize your experience, consider booking a room on a higher floor for the most expansive views and be prepared for offsite parking.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. Many appreciate the on-site Starbucks for convenient coffee and the presence of a spa for relaxation, which includes hot tubs and saunas, though some find the spa services overpriced. The pool is available, but some guests reported it being cold or overly chlorinated, and noted that access might incur an additional fee. While Wi-Fi is generally available, some guests experienced issues with connectivity or found it to be an extra charge. Common complaints include frequently non-functional or dirty ice machines on various floors and slow elevators, particularly during peak times. Many rooms feature a jacuzzi bath, which is a popular amenity, but the TVs are often described as old with limited streaming options.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests praise the rooms as clean, spacious, and well-kept, highlighting comfortable beds and high-quality linens that contribute to a restful stay. The jacuzzi baths in the rooms are a frequently appreciated feature. However, a significant number of reviews mention that rooms feel dated or worn, with some reporting issues like stains on furniture or carpets, peeling walls, or dirty windows that can obstruct the view. A recurring concern is the heating and air conditioning system, with many guests finding their rooms uncomfortably hot and unable to adjust the temperature, as it is centrally controlled. Some also noted issues with water temperature in showers and insufficient toiletries or drinking water in the rooms.

Dining & Food Quality
The hotel's dining options receive varied feedback, with breakfast being the most frequently discussed meal. Guests generally praise the breakfast variety, often highlighting the popular omelette station and diverse food options. The quality of the food is often described as good or very good, though some find it average. However, the cost of breakfast is consistently mentioned as expensive. The main restaurant, which includes a bar, offers views of the Falls, but some guests found its atmosphere dated or dark. Morton's, an on-site steakhouse, is noted for its quality food, though some guests had negative experiences with cold dishes. Room service is available and generally well-regarded for convenience, but like other dining options, it is considered pricey.

Location & Accessibility
The hotel's central location is a major highlight, offering direct and breathtaking views of Niagara Falls. Guests appreciate its proximity to key attractions, including the Hornblower boat tours, Journey Behind the Falls, and Clifton Hill, making it easy to explore the area on foot. The Incline Railway is conveniently located very close to the hotel, providing quick access to Table Rock. However, parking is a significant point of contention. It is consistently described as expensive, with both valet and self-parking options incurring high fees. Furthermore, the self-parking lot is often noted as being offsite and a considerable walk from the hotel, which can be inconvenient, especially with luggage or in inclement weather.

Staff & Service
The hotel staff generally receives positive feedback, with many guests describing them as friendly, helpful, professional, and attentive. Guests often commend the staff's willingness to assist with requests and provide local information. The check-in process is sometimes praised for its efficiency, though other reviews mention long wait times or unhelpful front desk interactions, particularly concerning reservation issues. While housekeeping is often noted for maintaining clean rooms, some guests reported inconsistencies in service, such as missed cleanings or a lack of replenished supplies. Valet service is available and can be efficient, but some guests found the bellhops less helpful with luggage. Overall, the staff's dedication to service is a recurring theme, despite some isolated negative experiences with problem resolution.

Additional Information
A recurring concern among guests is the presence of various additional fees, including resort fees and marketing fees, which are often perceived as hidden or excessive, significantly increasing the final bill. The hotel's room temperature control is a frequent complaint, as the system is centralized and cannot be adjusted by individual guests, leading to rooms often being uncomfortably hot, especially in winter. Many guests noted that the windows in their rooms were dirty, impacting the quality of the highly-prized Falls views. Furthermore, the televisions in rooms are often described as outdated, lacking modern streaming capabilities. Some guests also reported issues with water temperature in showers and jacuzzis, experiencing water that was either too hot or too cold.