Days Inn by Wyndham Fallsview

This hotel is frequently chosen for its prime location, offering convenient access to major attractions like the Falls, the OLG Stage, and various restaurants, making it an excellent choice for sightseers, concert-goers, and casino visitors. While many guests find the rooms to be clean and the beds comfortable, contributing to a restful stay, some have reported significant issues with cleanliness and noise. The hotel is often considered a good value for budget travelers, especially during off-peak seasons. However, potential guests should be aware of additional costs, particularly for parking, which can significantly impact the overall budget. To ensure a more comfortable experience, it is advisable to clarify all potential fees upfront and consider requesting a room away from high-traffic areas or lower floors if noise is a concern.

Facilities & Amenities
The hotel offers a range of basic amenities, though some are subject to seasonal availability or come with limitations. An outdoor pool is available, which many guests, especially families, appreciate for relaxation, though it is seasonal and some reviews note it is located in the parking lot or was not open. While a mini fridge and coffee maker are typically found in rooms, a microwave is generally only available in the lobby, which can be inconvenient for guests. Free Wi-Fi is advertised, but several visitors reported slow or unreliable connectivity, impacting their ability to stay connected. A notable and frequently mentioned point is the absence of an elevator, which can pose a significant challenge for guests with mobility issues or heavy luggage, as rooms are spread across multiple floors.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the comfortable beds and find the rooms to be adequately clean, contributing to a pleasant stay. However, a significant number of reviews detail concerning cleanliness issues, including reports of fake eyelashes, sticky floors, snot on walls, hair, and even bed bugs or mold, which severely detract from the guest experience. Noise is a pervasive issue, with numerous complaints about thin walls allowing sounds from adjacent rooms, hallways, and outside to disturb sleep. Some rooms are also described as having a musty odor or a strong chlorine smell. While some bathrooms are noted as clean, others are described as dated, with issues like peeling paint, dripping faucets, low water pressure, and loud ventilation fans, impacting overall comfort and hygiene.

Dining & Food Quality
The hotel does not offer a traditional complimentary breakfast. Instead, guests are often provided with breakfast vouchers for a discount at nearby restaurants, such as Applebee's. While some guests appreciate the discount, many express disappointment with this arrangement, noting that the discount may not be substantial enough or that the partner restaurants do not open early enough for their travel plans. Some reviews mention a "grab & go breakfast" option, which typically consists of a pre-packaged bag containing items like a muffin, fruit cup, juice box, and granola bar. This limited offering is often perceived as insufficient and a significant downgrade from a full breakfast, leading to dissatisfaction among guests expecting more substantial options.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests appreciate its walking distance proximity to major attractions, including the Falls, the OLG Stage, the casino, the convention center, and various restaurants and bars. This accessibility allows visitors to explore the area conveniently without needing a vehicle. However, parking is a significant point of contention. Despite ample on-site parking, it comes with a substantial additional fee, often ranging from $25 to $40 per night, which many guests find to be unexpectedly high and not clearly communicated during booking. This surprise charge often leads to frustration and impacts the perceived value of the stay.

Staff & Service
The staff receives mixed reviews, with many guests praising their friendly and helpful demeanor, particularly during check-in and when addressing specific requests. Some commend the attentive service and willingness of staff to assist with issues like room changes or providing local recommendations. Conversely, a notable number of reviews describe staff as rude, unhelpful, or unprofessional, particularly concerning issues with security deposits, key card malfunctions, or unauthorized charges. The check-in process is also frequently criticized for being slow and disorganized, leading to long wait times. While some guests report efficient housekeeping when requested, others complain about a lack of daily room service or issues with receiving fresh towels, impacting their overall comfort during longer stays.

Additional Information
A recurring theme in guest feedback revolves around the hotel's security deposit policy, with many guests reporting issues regarding the amount charged, the payment method requirements, and significant delays or complications in receiving refunds after check-out. Some guests have also experienced unexpected relocation to other hotels, such as the Hilton, often due to renovation work or overbooking, which can lead to further inconvenience and additional costs, including unexpected parking fees at the new location. Guests should be aware that the hotel does not permit cooking in rooms and that the overall value can be significantly impacted by these unforeseen charges and policy changes.