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    Nairobi Serena Hotel (Nairobi, Kenya)

    Nairobi Serena Hotel (Nairobi, Kenya)

    About Nairobi Serena Hotel

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    9.0
    trivago Rating Index based on 2487  reviews from:
    • Hotels.com(9.2/10)
    • LocationExcellent  (8.7 / 10)
    • RoomsExcellent  (8.5 / 10)
    • ServiceExcellent  (8.8 / 10)
    • CleanlinessExcellent  (9.0 / 10)
    • Value for moneyFair  (7.3 / 10)

    Positive Reviews

    positive:

    The staff are very professional, warm and welcoming.

    Majority of guests found the members of staff to be extremely friendly and courteous. The hotel’s employees treat you with care and endeavour to make sure that they satisfy your needs to the best of their ability. The reception staff are very pleasant and inviting thus ensuring your stay at the hotel starts off on a high note.

    positive:

    The guestrooms and public areas are very luxurious.

    The hotel has a very high standard of cleanliness that is adhered to by all its employees and this is clearly seen throughout its premises. From the gym to the full-service spa and the pool, everything is well maintained. The rooms are individually furnished and the great attention to detail paid is evident in the décor and the quality of fittings.

    positive:

    Delicious and plentiful cuisine available onsite.

    Guests were extremely pleased by the variety of food offered at the hotel’s restaurants. The dishes are expertly prepared and well presented. Any items that ran out were quickly replenished. This was very much welcomed especially in the mornings as the breakfast buffet was a guest favourite and was in high demand.


    Negative Reviews

    negative:

    The hotel has poorly soundproofed guestrooms.

    A few guests were concerned about the lack of proper sound insulation in their rooms. Some air conditioning units were rather loud and traffic noise travelled easily into the rooms from the street especially for those who left their windows open.

    negative:

    The garden and surroundings are prone to mosquitoes.

    Depending on the season, guests seeking to make use of the garden or dine alfresco at night might be disturbed by mosquitoes.

    negative:

    The menu was found to be wanting by vegetarians.

    Some guests were of the opinion that the hotel does not cater adequately to vegetarian guests in the restaurants menus.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Massage
    3. Sauna
    Property amenities
    1. Business centre
    2. Café
    3. Entrance hall/lobby
    4. Express check-in
    5. Lift
    6. Gym
    7. Hairdresser
    8. Parking
    9. Terrace
    10. Porter service
    11. Hotel bar
    12. Outdoor swimming pool
    13. Hotel safe
    14. Conference rooms
    15. Non-smoking rooms
    16. Computer with Internet
    17. Restaurant
    18. 24-hour reception
    19. On-site boutique shopping
    20. Snack bar
    21. Sun umbrellas
    22. Deck chairs
    23. Towels at the pool
    24. Laundry service
    25. Spa
    26. WiFi in public areas
    27. Room service
    28. 24-hour room service
    29. Shoe cleaning
    30. Fax/Modem access
    31. Car hire
    32. Concierge
    33. Airport shuttle
    34. Free WiFi in public areas
    35. Pool
    36. Luggage storage
    37. Daily housekeeping
    38. Housekeeping
    39. Free WiFi
    40. Breakfast
    41. Kids' pool
    42. Hand sanitizer provided
    43. Temperature screening
    44. Masks provided
    45. Safe distance
    46. Response protocol
    47. Online check-in/check-out
    48. New safety protocols
    49. Cashless payment
    For children
    1. Childcare
    2. Playground
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Balcony
    2. Fireplace
    3. Bathtub
    4. Shower
    5. Ironing board
    6. Openable windows
    7. Television
    8. Hairdryer
    9. Electric kettle
    10. Air conditioning
    11. Minibar
    12. Satellite TV
    13. Desk
    14. Sitting area
    15. Telephone
    16. Safe
    17. Cable TV
    18. WiFi
    19. Free WiFi (rooms)
    20. Coffee machine
    21. Flatscreen TV
    Sports facilities
    1. Fitness

    Arrival / Departure

    1. Check in: 14:00
    2. Check out: 12:00

    Contact

    Kenyatta Ave.,  00100,  Nairobi,  Kenya
    Telephone: +254(20)2822000 | Fax: +254(20)2725184

    Frequently Asked Questions about Nairobi Serena Hotel

    • Is there a pool area at Nairobi Serena Hotel?

      Yes, Nairobi Serena Hotel offers 2 pool areas.

    • Are pets allowed at Nairobi Serena Hotel?

      No, Nairobi Serena Hotel doesn’t allow pets.

    • Is parking available at Nairobi Serena Hotel?

      Yes, Nairobi Serena Hotel provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Nairobi Serena Hotel?

      Check-in at Nairobi Serena Hotel is available from: . Check-out time is by .

    • Where is Nairobi Serena Hotel located?

      Nairobi Serena Hotel is located in Kenyatta Ave., 00100, Nairobi, Kenya.

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