Ole Sereni

The hotel offers a unique experience, blending urban convenience with direct views of Nairobi National Park, making it a memorable destination. Its signature feature is the ability to observe wildlife from the comfort of the hotel, alongside its strategic location near the airport. Guests consistently praise the exceptional staff, delicious food, and the overall cleanliness of the property. It is an ideal choice for transit travelers seeking a comfortable stopover, business travelers needing easy airport access and meeting facilities, and leisure guests looking for a relaxing staycation or a convenient base before a safari. Couples and families will also find the serene atmosphere and amenities appealing. To enhance your stay, consider requesting a room with a park view for a truly immersive experience, and be aware that using ride-sharing services for transfers can be more economical than hotel taxis.

Facilities & Amenities
The hotel boasts a comprehensive range of facilities that cater to both relaxation and productivity. Guests frequently commend the well-equipped gym and the inviting heated pool, with some noting the impressive rooftop pool at the sister hotel, which offers stunning views. A spa and hair studio are available for those seeking rejuvenation. The property features multiple bars and restaurants, providing diverse dining and social options. Free Wi-Fi is consistently available, ensuring guests can stay connected. Additional conveniences such as ice machines and vending machines are appreciated. The hotel also provides excellent conference facilities, making it suitable for business meetings and events. While some guests mentioned the pool closing earlier than desired or limited spa availability on weekends, the overall array of amenities contributes to a pleasant and varied stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, offering a restful environment after travel. Most reviews indicate that the beds are comfortable, ensuring a good night's sleep, though a few guests found the pillows to be too high or firm. While many rooms are described as spacious and well-appointed, some areas, particularly the bathrooms, have been noted as appearing tired or in need of renovation, with occasional issues like leaking showers or non-functional soap dispensers. Noise can be a significant concern for some, stemming from vehicle movement on nearby highways and, more notably, from club activities or events held on higher floors, which can disturb sleep. Additionally, some guests reported issues with the air conditioning not cooling effectively, impacting overall room comfort.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is widely praised for its variety and quality, with many guests highlighting the excellent omelettes and diverse food choices. However, the breakfast is frequently mentioned as being overpriced, and the lack of an à la carte option for lighter meals is a common point of contention. The hotel features several restaurants, including the Big 5 restaurant, a popular steakhouse, and the Eagles Nest, which is often recommended for its food. While the overall food quality is described as delicious and superb, some guests found the Acacia restaurant to have disappointing food and slow service. Generally, the restaurant atmosphere is pleasant, though some guests experienced slow service across various dining venues.

Location & Accessibility
The hotel's location is a major highlight, particularly for its proximity to the airport (JKIA and Wilson), making it an excellent choice for transit stays. Its position directly opposite Nairobi National Park offers unique and often stunning views, though some guests noted that new roads and noise screens have partially obstructed these vistas and introduced road noise. The hotel benefits from easy access to the Expressway, which significantly reduces travel time to the airport. While convenient for arrivals and departures, the immediate area around the hotel is not particularly walkable, and guests typically rely on taxis or ride-sharing services for transportation. It is also conveniently located near the Next Gen Mall, providing nearby shopping and entertainment options.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond to assist, citing examples such as offering to clean muddy shoes or providing coffee for early departures. The check-in process is generally described as smooth, and staff are commended for accommodating requests and providing excellent service. Housekeeping is noted for maintaining clean rooms. However, some guests have experienced issues with management regarding billing discrepancies or room allocations, and a few instances of staff pushing for tips or specific dining options were mentioned. Despite these isolated concerns, the overall impression of the service is overwhelmingly positive, contributing significantly to a pleasant stay.

Additional Information
The hotel maintains a strong sense of security, ensuring guests feel safe throughout their stay. A recurring point of feedback concerns the hotel transfer service, which many guests found to be significantly overpriced compared to local ride-sharing options, leading to frustration. Some guests reported issues with club activities or events held on higher floors, causing considerable noise that disturbed sleep in adjacent rooms. Minor amenities, such as the absence of bath plugs in some rooms, were occasionally mentioned. There were also instances where staff did not permit guests to bring outside food to sick family members in their rooms, which was a point of contention for some.