Merit Lefkosa Hotel & Casino

The hotel is widely praised for its exceptional staff service and a prominent casino that offers a lively atmosphere without negatively impacting the main hotel areas. Guests consistently highlight the spacious and clean rooms, along with an outstanding breakfast that receives rave reviews. Its central location makes it a convenient base for exploring the city. This hotel is an excellent choice for leisure travelers seeking a relaxing getaway, casino enthusiasts looking for entertainment, business travelers who appreciate professionalism, and couples desiring a comfortable and attentive experience. To ensure the most comfortable stay, non-smoking guests are advised to request a room on a designated non-smoking floor, and exploring the highly-rated spa facilities is highly recommended.

Facilities & Amenities
The hotel offers a range of impressive facilities that enhance the guest experience. The casino is a major draw, noted for being well-maintained and not overly smoky, providing a pleasant environment for gaming. Guests frequently commend the comprehensive spa section, which includes an indoor pool, sauna, hamam, and hot beds, all contributing to a relaxing and rejuvenating stay. A well-equipped fitness center with free weights and cardio machines is available for those wishing to maintain their workout routine. Rooms are equipped with a mini bar and effective air conditioning. The hotel also provides efficient valet service and a convenient shuttle bus to its sister property by the sea, allowing guests to access additional amenities.

Cleanliness & Room Comfort
Guests consistently report that the rooms are spotless and exceptionally clean, contributing significantly to a comfortable stay. Many reviews highlight the spacious rooms, which are often described as large and well-appointed. The comfortable beds with crisp bed sheets and high-quality linens ensure a restful night's sleep, with some guests appreciating the availability of a pillow menu. While the air conditioning is generally effective, some non-smoking guests have noted a persistent smoke smell in corridors or even through room vents, particularly at night, which can be a concern. Despite some comments about bathrooms potentially needing updating, the overall room condition and comfort receive strong positive feedback, with good soundproofing generally minimizing external noise.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, with the breakfast buffet being a consistent highlight. Guests describe it as amazing, delicious, and offering a huge variety of choices, ensuring a satisfying start to the day. The food quality across all dining venues is frequently praised. The hotel features an excellent Turkish restaurant on the top floor, offering superb views and service, and the Ottoman Restaurant is noted for its fantastic meals and live music. The Sultan restaurant provides ample options, including kebabs, salads, and soups. Additionally, the casino buffet food is described as amazing, and room service food is considered brilliant. While most feedback is overwhelmingly positive, a few guests expressed a desire for more variety in the pasta section of the room service menu.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, making it easy to travel to and from. It is situated within walking distance to the city center and various attractions, allowing guests to explore the area with ease. The availability of valet parking is a noted convenience for those arriving by car. While the hotel itself is well-situated, some guests have observed that there is very little nightlife in the immediate vicinity, which might be a consideration for those seeking evening entertainment outside the hotel. The hotel is also wheelchair accessible, offering accessible rooms, though some guests noted that the ramps within the property could be challenging for self-propulsion.

Staff & Service
The staff and service at this hotel are consistently highlighted as exceptional, receiving overwhelmingly positive feedback. Guests frequently describe the team as friendly, attentive, helpful, and highly professional, going above and beyond to ensure a pleasant stay. The quick check-in process and the staff's willingness to accommodate requests, such as early check-ins and room upgrades, are greatly appreciated. Housekeeping is commended for its attentiveness and for maintaining impeccably clean rooms. The room service is also noted for its efficiency and quality. While most staff are praised for their helpfulness, some guests experienced minor language barriers with certain team members, though reception staff are generally proficient in English.

Additional Information
A recurring point of feedback concerns the hotel's smoking policy, which allows smoking in certain areas, leading to a noticeable smoke smell in corridors and sometimes in rooms, particularly for non-smoking guests. While the hotel offers wheelchair accessible rooms, some guests using wheelchairs found the internal ramps challenging for independent navigation. The hotel provides a free shuttle bus service to its sister property by the sea, allowing guests to utilize additional facilities there. Guests celebrating special occasions, such as birthdays, found the staff to be very helpful with celebrations. It's worth noting that currency conversion at the reception can sometimes be an issue, and the room service menu could benefit from more diverse options, such as additional pasta dishes.