Tru By Hilton Troy Detroit

This hotel offers a modern and vibrant atmosphere, with a stylish lobby that serves as a central hub for guests to relax and socialize. Its design and updated look are frequently highlighted, making it a memorable choice for many. The hotel is particularly well-suited for business travelers seeking an easy and relaxing stay, as well as families and couples looking for a comfortable and convenient base for their trips. Sightseers also find the location beneficial for exploring the surrounding area. Guests consistently praise the comfortable accommodations and the generally friendly service. To enhance your experience, it is advisable to thoroughly check your room upon arrival due to some reported inconsistencies in cleanliness, and be aware that noise from other guests, particularly large groups, can occasionally be an issue.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and enjoyment. The lobby is a popular feature, offering a lively atmosphere with a pool table, comfortable seating, and snacks for purchase. Guests appreciate the availability of coffee 24/7 in the lobby. While there is a fitness center that many find well-equipped, the indoor pool receives mixed reviews, with some guests reporting it to be ice cold or lacking towels, and a few noting cleanliness concerns. Rooms generally do not include a microwave or coffee maker, though these are available in common areas. Some guests also noted the absence of an in-room safe or traditional dresser, with storage relying on hooks and a rail.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean, modern, and comfortable, highlighting the comfortable beds and the overall fresh feel, often attributed to the hotel's newer construction and the absence of carpet. However, a significant number of reviews detail issues with dirty floors (slippery, sticky, or dusty), stained sheets (with various marks or hair), and dirty bathrooms (including uncleaned showers, stained grout, or loose fixtures). Noise levels are a recurring concern, with complaints about thin walls allowing sounds from neighboring rooms or hallways to be easily heard, and occasional street noise. Some guests found the pillows to be thin and uncomfortable, and a few reported issues with the thermostat or the bed frame design.

Dining & Food Quality
The hotel offers a complimentary breakfast that is generally well-received, with many guests describing it as adequate, delicious, and a great value. A popular feature is the pancake machine, which provides freshly made pancakes. The breakfast variety typically includes fresh fruit, oatmeal, cereal, bagels, toast, and hot options like sausage and eggs or omelets. All-day coffee is available in the lobby, which is a convenient amenity. However, some guests have reported issues with the breakfast, such as cold eggs or undercooked sausage, limited options, or items running out before the end of service. A few guests also noted that the breakfast area could sometimes be understaffed or that tables were not consistently cleaned.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests, placing it near various points of interest. It is often praised for its proximity to shopping centers, restaurants, and easy access to the interstate, making commutes to areas like downtown Detroit straightforward. For those attending events, its closeness to a hockey arena or other venues is a plus. While the location is generally considered safe and accessible, some guests noted that it is situated next to an expressway, which can lead to some noise disturbance, particularly for light sleepers. Most attractions and dining options require driving, as there is little within walking distance. Parking is generally described as easy and convenient.

Staff & Service
The staff at this hotel frequently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the quick check-in process and the staff's willingness to be accommodating with requests, such as room location or late check-out. The team is often described as responsive to guest needs, promptly addressing issues like providing fresh linens. However, there are also reports of rude staff or instances where staff appeared unhelpful or dismissive, particularly regarding cleanliness complaints or reservation issues. Some guests experienced slow check-in/out times due to understaffing, and a few noted a perceived lack of management oversight in addressing recurring problems.

Additional Information
The hotel maintains a genuinely pet-friendly policy, welcoming both dogs and cats without hassle, which is a significant benefit for guests traveling with their companions. Guests should be aware of the housekeeping policy, which typically involves room cleaning every other day, though some reviews indicate inconsistencies with this service. The hotel offers early check-in and late check-out options when available, which are appreciated conveniences. The property features unique touches like air fresheners on every floor, a pool table in the lobby, and TV streaming options in rooms. Some guests have noted concerns about dangerous furniture design in rooms, specifically protruding bed posts or nightstands that can cause injury. There are also mentions of unruly children or large groups, like hockey teams, occasionally impacting the overall guest experience with noise and crowding.