Tru by Hilton Toronto Airport West

The hotel offers a modern and vibrant urban escape, primarily serving as an excellent choice for layover travelers and those needing convenient access to the airport. Its signature feature is its direct proximity to the airport runways, providing a unique experience for plane spotters while also being a practical base for business travelers and sightseers exploring the wider city via public transport. Guests consistently highlight the hotel's exceptional cleanliness, the comfort of its accommodations, and the consistently friendly and helpful staff. The complimentary breakfast is also a frequently praised amenity. For families and couples seeking a practical and comfortable stay near the airport, this hotel provides great value. To enhance your experience, consider requesting a room away from the runway if you are a light sleeper, and be sure to take full advantage of the convenient airport shuttle service for seamless transfers.

Facilities & Amenities
Guests find the hotel's facilities to be modern and well-maintained, contributing significantly to a comfortable stay. The hotel features a clean and refreshing indoor pool, along with a well-equipped fitness center for guests to maintain their routines. Connectivity is seamless with reliable free Wi-Fi available throughout the property. For convenience, ice machines and vending machines are readily accessible. The hotel also offers guest laundry facilities, which many travelers find incredibly useful. A notable feature is the inviting lobby lounge area, designed with vibrant decor and offering various games and comfortable seating, creating a lively social hub. Additionally, EV chargers are available for electric vehicle owners, though some guests noted limited availability or functionality. The continuous availability of a coffee and tea station in the lobby is a highly appreciated amenity.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. Rooms are generally perceived as modern and functional, though some guests find them to be on the smaller side, lacking drawers or a microwave and kettle. Despite this, the comfortable beds with soft sheets and good pillows ensure a restful night's sleep for most. Bathrooms are noted for being spacious and well-appointed, featuring convenient squeeze bottle soap and conditioner. Noise levels are a significant point of mixed feedback; while some rooms are surprisingly quiet, many guests report considerable plane noise due to the hotel's proximity to the airport runways. Additionally, hallway noise and door slamming can occasionally disturb the peace, and some mention a bright light from the socket or a lack of bathroom exhaust.

Dining & Food Quality
The complimentary breakfast buffet is a major highlight for many guests, consistently described as excellent and offering a wide array of choices. Guests appreciate the constant replenishment of items, ensuring availability even during busy periods. The spread typically includes both hot items such as eggs and sausage, alongside cold selections like yogurt, oatmeal, bagels, and bread. A popular feature is the ability to make fresh waffles and pancakes, often with various toppings. While the overall food quality is generally praised, some guests have noted minor issues with specific items, such as the texture of sausage patties or pancake batter. Beyond breakfast, the hotel provides a convenient lobby market with a selection of snacks, beverages, and sundries for purchase, addressing the fact that there is no on-site restaurant. A 24/7 coffee and tea station in the lobby is also highly valued.

Location & Accessibility
The hotel's central location near the airport is a primary draw, making it ideal for travelers with early flights or layovers, typically a 10 to 15-minute drive from the terminals. The complimentary airport shuttle service is highly valued for its convenience and reliability, though some guests have experienced longer wait times or confusion regarding pickup procedures, emphasizing the need to call the hotel upon arrival. While the immediate surroundings are primarily industrial, limiting walkable dining options, the hotel offers ample free parking for those with vehicles. For guests looking to explore beyond the airport area, public transportation options like the UP Express and local bus stops provide access to downtown and other parts of the city, making it a practical base despite its somewhat isolated setting.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, even going the extra mile to assist with early departures or unexpected issues. Many reviews highlight the attentive service provided by the front desk team, who are often described as welcoming and efficient. Housekeeping staff are also praised for their diligence in maintaining clean rooms. The shuttle service drivers are noted for their courtesy and assistance with luggage, further contributing to a positive experience. Overall, the staff's commitment to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
The hotel offers a notable pet-friendly policy, allowing guests to travel with their furry companions, often including thoughtful touches like a goodie bag for pets. While the hotel does not have a full-service restaurant, the lobby market provides a convenient selection of snacks and beverages, including wine and beer for purchase. Guests appreciate the availability of free coffee and tea in the lobby around the clock. The hotel's modern design extends to its amenities, with some guests noting the use of wooden cutlery for breakfast, which is a unique detail. For those with electric vehicles, EV chargers are available on-site. The hotel's vibrant and social lobby area, equipped with various games and comfortable seating, encourages guest interaction and provides a pleasant space for relaxation or work outside of the rooms.