TownePlace Suites by Marriott Portland Airport ME

This modern hotel is highly regarded for its spacious rooms featuring full kitchenettes, making it an excellent choice for long-stay guests and families seeking home-like conveniences. Its consistent cleanliness and generally friendly staff contribute to a positive experience for most visitors. The complimentary breakfast is also a notable feature, providing a convenient start to the day. The hotel's location near the airport and a large mall makes it particularly suitable for airport travelers and those looking for easy access to shopping and dining. For pet owners, the hotel offers a welcoming environment. To ensure a comfortable stay, guests planning to use the sofa bed should inquire about its specific design, and it is advisable to clarify incidental fees upon check-in.

Facilities & Amenities
Guests frequently praise the well-equipped kitchenettes found in the rooms, which include a microwave, dishwasher, full refrigerator, and stove, providing significant convenience for extended stays. The hotel features a pool that is often described as warm and clean, though some find it a bit small. A modern and well-equipped gym/fitness center is also available for guest use. For added convenience, laundry facilities are on-site, though a fee applies per load. Many appreciate the water bottle refill stations located on each floor, promoting sustainability, although some guests reported them being out of order at times. The hotel also offers a convenient bar for evening relaxation, and EV chargers are available in the parking area, though their operational status can vary.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms and common areas as spotless and new. Rooms are noted for their generous size and thoughtful layout, offering ample closet space and numerous outlets. While the main beds are generally found to be comfortable, some guests reported mattresses being too soft or too low. A significant and recurring concern, however, is the extreme discomfort of the sofa beds, which many describe as lacking a proper mattress and being essentially a hard board, making them unsuitable for sleeping. Noise levels from the nearby airport are generally minimal, but some rooms may experience highway noise. Bathrooms are spacious, though some guests noted issues with shower design leading to floor flooding or the absence of a proper vent.

Dining & Food Quality
The complimentary breakfast is a popular feature, often highlighted for its variety, including waffles and other hot options. Most guests find the breakfast to be good, though some note that quality can be inconsistent or that popular items may run out quickly. The coffee receives mixed reviews, with some guests wishing for 24-hour availability or a stronger brew. In addition to breakfast, the hotel also has a convenient on-site bar where guests can enjoy drinks and snacks, though some find the prices to be on the higher side.

Location & Accessibility
The hotel's location is a major advantage for many travelers, situated conveniently close to the airport and offering a complimentary shuttle service. It provides easy access to a large mall and various chain restaurants, making dining and shopping readily available. The proximity to I-95 ensures smooth travel to other areas. While not in the immediate city center, downtown Portland is typically a short 10 to 15-minute drive away. Parking is readily available on-site, including EV charging stations. However, some guests note a lack of pedestrian pathways directly around the hotel, making walking to nearby amenities less convenient.

Staff & Service
The majority of guests commend the staff for their friendliness, professionalism, and helpfulness, often highlighting a welcoming demeanor and quick check-in process. Many appreciate the attentive service provided by the team. However, a notable number of guests have reported negative experiences, particularly concerning the handling of high incidental fees and significant delays in receiving deposit refunds. There are also recurring complaints about staff responses to issues with the uncomfortable sofa beds and charges for late check-out, with some guests feeling their concerns were dismissed or that they were unfairly blamed for problems.

Additional Information
The hotel operates a pet-friendly policy, accommodating guests traveling with animals, though a cleaning fee is applied. A significant point of contention for many guests is the substantial incidental fee charged upon check-in, often followed by frustrating delays in the refund process after departure. The property is consistently described as a new hotel with a modern design and fresh atmosphere. Unique amenities include outdoor grills available for guest use, and water bottle refill stations on each floor, which are appreciated for their convenience. Some rooms feature thoughtful design elements such as an outlet in the closet, adding to guest comfort.