Staybridge Suites Buffalo By Ihg

This hotel is highly regarded for its spacious suites featuring full kitchens, providing a comfortable, apartment-like experience for guests. A notable signature feature is the array of complimentary social events and an exceptional breakfast, which significantly enhance the stay. Guests consistently praise the hotel's overall cleanliness, the high quality and variety of its breakfast offerings, and the consistently friendly and helpful staff. The quiet environment and comfortable accommodations make it an ideal choice for families seeking ample space and amenities like the pool, business travelers needing functional workspaces and kitchen facilities for extended stays, and leisure travelers looking for a relaxing and convenient base. To maximize your visit, guests recommend taking full advantage of the in-room kitchenettes for preparing meals and participating in the popular evening social gatherings.

Facilities & Amenities
The hotel offers a range of facilities that generally receive positive feedback, though some aspects have mixed reviews. The pool is a popular amenity, especially among families, with many guests appreciating its cleanliness, warmth, and late operating hours, allowing children ample time to enjoy it. However, some visitors have noted concerns about the pool's water quality, describing it as cloudy or having a visible film, and some found the chlorine smell overwhelming. The fitness center is available for guests, though its air conditioning has been an issue for some. A significant convenience highlighted by many is the complimentary laundry facility, which is clean and accessible 24 hours a day. Common areas like the lobby and lounge are frequently praised for being bright, inviting, and well-maintained, often featuring festive decorations and a popular hot chocolate station. Guests also appreciate the outdoor grilling spot and the availability of ice machines, though some wished for in-room safes.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is largely positive, with many describing the rooms as very clean, spacious, and feeling like a mini-home or small apartment. The comfortable beds are frequently mentioned, contributing to a restful night's sleep for most. However, some guests have reported issues such as stained sheets, a few instances of pests like ants, or general cleanliness concerns upon arrival, including finding debris from previous guests. Noise levels receive mixed reviews; while many find the hotel to be quiet and conducive to relaxation, some rooms, particularly those facing the highway or near mechanical areas, can experience significant noise. The kitchenette setup, complete with full-size coffee makers, refrigerators, and cooking essentials, is a highly valued feature, though some noted a lack of silverware or issues with appliances. Bathrooms are generally functional, but some guests found them to be outdated, small, or reported issues with plumbing, shower heads, or fixtures.

Dining & Food Quality
The hotel's dining options, particularly the complimentary breakfast, are consistently praised as a highlight of the stay. Guests frequently describe the breakfast as exceptional, offering a wide selection that caters to various preferences, including fresh fruit, a yogurt bar, and a variety of breads. Many appreciate the quality of hot items like eggs and the freshness and strength of the coffee, though some noted that coffee could run out quickly. Beyond breakfast, the complimentary social hour held Monday through Wednesday evenings is a significant draw. Guests enjoy the unexpected offering of cocktails and light supper items, often finding it a pleasant way to unwind and socialize, with some even using it as a substitute for dining out. While most feedback on the social hour is positive, a few guests found the food and drink quality during these events to be inconsistent. The availability of fresh cookies at the front desk is also a small but appreciated touch.

Location & Accessibility
The hotel's location is widely regarded as excellent, offering both convenience and a sense of safety. Situated ideally right off the freeway and with easy access to highways, it provides a convenient base for exploring the surrounding area, including proximity to shopping centers, local markets like Wegmans and Tops, and attractions such as Niagara Falls. Guests consistently describe the neighborhood as quiet and safe, contributing to a comfortable stay. Parking is ample, well-lit, and generally hassle-free, with guests rarely reporting difficulty finding a spot, even during busy periods. The hotel also ensures snow removal for safe access during winter months. While the location is highly praised for its accessibility, a few guests mentioned that the hotel can be challenging to find initially, especially when arriving after dark.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for their friendliness, helpfulness, and welcoming demeanor. Many guests highlight their exceptional customer service, noting that staff members are attentive, accommodating, and go above and beyond to ensure a positive experience. The check-in process is frequently described as quick, easy, and smooth, setting a positive tone for the stay. Guests appreciate the staff's willingness to assist with requests and their overall professional attitude. However, feedback on issue resolution is mixed; while some guests report that problems were handled quickly and effectively, others experienced unhelpful or unresponsive staff when issues arose, such as plumbing problems or concerns about other guests. There were also isolated reports of inconsistent housekeeping service, with some guests finding rooms not fully serviced or experiencing unexpected interruptions.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which some found to be a minor inconvenience due to occasional noise or temporary changes, though many appreciated the resulting updated rooms. The hotel maintains a pet-friendly policy, which is a significant advantage for those traveling with animals, though some pet owners noted challenges in finding suitable outdoor areas for their pets and expressed concerns about other guests not cleaning up after their dogs. There were also isolated reports of issues with other guests' pets being disruptive. While the hotel generally feels safe, one guest reported an isolated incident that caused concern. Guests should note that the hotel does not provide in-room safes. Some guests expressed a desire for more comprehensive room service or daily housekeeping, as the hotel operates more like extended-stay apartments in this regard. The hotel also offers rewards program benefits which are appreciated by loyal members.