Comfort Inn

The hotel is widely praised for its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, often compensating for other minor issues. Its convenient location near the border crossing makes it an ideal choice for travelers en route to the United States or those visiting nearby attractions like Niagara Falls. The complimentary breakfast is a significant draw, offering a wide variety of options that guests appreciate. This hotel is well-suited for families seeking a comfortable and kid-friendly environment, couples looking for a quiet getaway, and pet owners due to its welcoming policy. To enhance your experience, be aware that the hotel's entrance can be a bit tricky to find, especially at night, so pay close attention to signage. Additionally, if you have mobility concerns, it is advisable to request a first-floor room as there is no elevator.

Facilities & Amenities
Guests frequently note the hotel's practical amenities, though some facilities show their age. A key point of feedback is the absence of an elevator, which can be an inconvenience for guests with heavy luggage or mobility challenges, especially as the hotel has two floors. However, the hotel offers 24-hour access to coffee, tea, and juice in the lobby, a feature highly appreciated by many. While not extensively detailed, some reviews mention the availability of a laundry machine for guest use and vending machines. The hotel also provides an outdoor seating area with picnic tables and a grill, offering a pleasant space for relaxation. Most guests find the overall amenities sufficient for a comfortable stay, despite the building being described as dated in some areas.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as spotless, immaculate, and very clean, contributing to a comfortable stay. The beds are consistently praised for being exceptionally comfortable, often highlighted as a key factor for a restful night's sleep, with a good selection of pillows also noted. However, feedback on room condition is mixed; while some rooms are described as updated, many guests mention the building and rooms appear dated or worn, with some reporting issues like dim lighting. Noise levels are generally low, with many appreciating the quiet environment, though some experienced disturbances from hallway noise or noisy neighbors. Bathroom cleanliness and functionality receive varied comments, with some guests encountering issues such as clogged drains, mold on the ceiling, or low water pressure in showers, while others found them sparkling and well-supplied. Some rooms also feature a fridge and microwave, and the AC/HVAC system is generally effective.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently described as great, excellent, and offering a wide variety of options. Guests appreciate the hot breakfast items, which often include sausage patties and scrambled eggs, alongside typical cereal, yogurt, waffles, and bread/bagel selections. The coffee available is also frequently commended. Most guests find the food quality good and the breakfast area well-stocked, even near the end of serving hours. However, some guests note that the breakfast area can be small and become crowded, with some chairs appearing stained or worn. While the variety is generally praised, a few guests desired more protein options or found the selection limited, and some mentioned issues with the toaster or the use of plastic waste. Despite these minor points, the breakfast is largely seen as a valuable and enjoyable amenity.

Location & Accessibility
The hotel's location is a key aspect, frequently cited for its convenience, particularly its proximity to the border crossing and easy access to the highway. This makes it an excellent base for travelers heading to the United States or exploring nearby attractions like Niagara Falls. Guests appreciate being close to the city while avoiding heavy traffic sounds. However, a recurring theme is the hotel's accessibility, with many guests finding it difficult to locate due to its somewhat hidden position down a side road, often noting a lack of clear signage or sufficient lighting at night. Despite this initial challenge, once found, the parking lot is described as large, plentiful, and easy to navigate, even for larger vehicles with trailers. The hotel is also conveniently situated near local shopping and dining options, adding to its appeal.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, standing out as a major strength. Guests frequently describe them as friendly, helpful, accommodating, and attentive, often highlighting their willingness to go above and beyond to assist with requests or provide local recommendations. The check-in and check-out process is generally reported as quick and efficient, contributing to a smooth arrival and departure. Many guests praise specific interactions, noting the staff's welcoming demeanor and excellent customer service skills. While the vast majority of reviews commend the staff, a few isolated incidents mention less positive experiences regarding specific staff attitudes or handling of certain issues, such as deposit inquiries or noise complaints. Overall, the dedication of the staff significantly enhances the guest experience.

Additional Information
Guests frequently mention several important details that enhance or impact their stay. The hotel maintains a pet-friendly policy, which is highly appreciated by those traveling with animals, with ample lawn areas available for walking pets. However, some guests have expressed concerns regarding the hotel's deposit policy, particularly issues with pre-authorization amounts or the inability to pay with debit cards for deposits. Another significant point is the lack of an elevator, which means guests assigned to the second floor must carry their luggage up stairs, a potential inconvenience for some. While not universally available, some rooms include a jacuzzi, offering an added luxury. Guests also appreciate the hotel's laundry facilities, though some have reported them being out of order at times.