Rixos Sungate

This resort is widely celebrated as a family-friendly destination, particularly appealing to those traveling with children, due to its exceptional Rixy Kids Club and a wide array of activities. Guests frequently highlight the spacious rooms, the generally delicious and varied food offerings, and the consistently attentive staff. The vast property itself, boasting impressive mountain and sea views, contributes significantly to the memorable experience. While the hotel is well-suited for families seeking comprehensive entertainment and relaxation, couples can also find a pleasant retreat. To make the most of your stay, consider requesting accommodations in the newer sections, such as the Marine House, for a more modern experience, and be prepared for extensive walking across the large grounds, though a convenient train service is available.

Facilities & Amenities
The hotel offers an impressive range of facilities and amenities, with the Rixy Kids Club standing out as a signature feature. This extensive area provides constant entertainment for children of all ages, featuring a dedicated snack bar, various workshops including ceramic, art, Lego, and DJ sessions, as well as outdoor climbing and small slides. The resort boasts numerous pools, including a popular heated pool, a tranquil Marine pool, and several main and quiet options, all well-maintained with ample sunbeds and vigilant lifeguards. While the water park offers exciting slides, some guests noted that certain sections were closed or the water was cold. A well-equipped gym with various workout sessions is available, and Wi-Fi coverage is generally strong throughout the property. A convenient buggy and train service helps guests navigate the expansive grounds.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, with many guests praising the high standards of room cleanliness. However, opinions on room condition are mixed; some found their accommodations to be old, outdated, or even smelly, with scratched furniture or broken fixtures, while others enjoyed spacious rooms in newer sections like the Marine House, which are described as modern and well-maintained. Bed comfort varies, with some finding them comfortable and others reporting them to be old. The AC system received mixed reviews, with some finding it effective and others reporting poor or non-functional units, particularly in the main building. Mini-bars are typically replenished daily, though some guests experienced inconsistencies. Noise levels can be an issue, with reports of both external street noise and internal disturbances from corridors or late-night music.

Dining & Food Quality
The dining and food quality at the resort receive varied feedback. The main buffet restaurant, Turquoise, offers an extensive selection of dishes, with many guests praising the food quality and variety, including fresh options. However, some found the food repetitive, and during peak times, the restaurant can become crowded and noisy, leading to long queues for certain stations and occasional issues with the cleanliness of glasses and cutlery. Most guests appreciate the A la carte restaurants for their superior quality, with Mandarin, Cactus, Bloom, and Seafood options frequently mentioned as highlights, though booking can be challenging. Various snack bars and a patisserie provide additional options, and the numerous bars offer a wide range of drinks, with many guests commending the cocktails and the attentive service, including roller-skate waiters.

Location & Accessibility
The hotel's central location is a significant draw, nestled between mountains and the sea, offering picturesque views. The vast property is expansive, requiring considerable walking, but a convenient train service and buggy service are available to help guests navigate. A major highlight is the complimentary Land of Legends access, which includes free entry and a shuttle service, though some guests noted that the shuttle timings could limit the full experience of the park's evening shows. The resort's location also provides relatively easy access to the Kemer and Antalya city centers. Parking facilities are available for guests who arrive by car.

Staff & Service
The staff and service are consistently highlighted as a strong point of the resort. Guests frequently praise the friendly staff for their helpful and attentive service, noting that many go above and beyond to ensure a pleasant stay. The guest relations team receives particular commendation for their responsiveness, problem-solving abilities, and personalized assistance, often communicating via WhatsApp. While the check-in process is generally smooth, some guests reported long waits. Housekeeping is typically efficient, though a few guests noted late cleaning or inconsistent replenishment of towels. Waiters are often described as attentive, and the lifeguards are vigilant. While most interactions are positive, some guests experienced language barriers with certain staff members, and reception service received mixed reviews.

Additional Information
The hotel frequently hosts conferences and large events, which can sometimes impact the overall guest experience by leading to crowded restaurants and bars, with some guests feeling that conference attendees are prioritized. The complimentary Land of Legends access is a highly valued perk, providing a fantastic day out for families, despite some minor issues with shuttle bus timings. The resort maintains a pet-friendly policy, with several well-cared-for cats observed on the property. Guests should be aware that smoking is permitted in many areas, which can be a drawback for non-smokers. Professional photo services are available on-site for capturing holiday memories.