Residence Inn by Marriott Columbus Airport

This hotel offers a highly convenient and comfortable stay, especially for airport travelers due to its direct proximity to the airport and reliable 24-hour shuttle service. Guests consistently praise the spacious rooms and the overall cleanliness of the property, often describing it as modern and well-maintained. The presence of full kitchens in many rooms is a significant advantage, making it ideal for families or those on extended stays who prefer to prepare their own meals. While most experiences are positive, some guests recommend calling ahead for the shuttle upon arrival and being aware of the shower design in certain rooms.

Facilities & Amenities
The hotel provides a range of well-regarded facilities for guest convenience and recreation. Most guests appreciate the well-equipped fitness center, which is described as modern and accessible 24/7, offering both free weights and cardio machines. The indoor pool is also a popular feature, noted for its good temperature and cleanliness, though some guests were disappointed when it was closed during their visit. The laundry room is highlighted as clean, modern, and functional, complete with a TV, though it requires cash for use. While the Wi-Fi generally offers a strong signal, some business travelers found it insufficient for video calls or gaming. A lobby bar is available, serving good pizza and drinks, and an outdoor fireplace adds to the ambiance.

Cleanliness & Room Comfort
The hotel receives overwhelmingly positive feedback for its cleanliness, with many guests describing rooms as immaculately clean, spotless, and looking brand new. Rooms are consistently noted for being spacious and well-designed, often featuring a separate sitting area and a swivel TV for flexible viewing. The beds are frequently praised for their comfort, ensuring a restful night's sleep. Many rooms include kitchenettes with appliances like refrigerators, stoves, and dishwashers, which guests find very convenient. However, some guests reported minor maintenance issues such as loose toilet seats, stained carpets, or issues with sink stoppers. A recurring concern is a shower design flaw in some bathrooms, where a half-glass partition can lead to water spilling onto the floor, requiring extra towels.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as "top-notch" and "amazing" with a good variety of options, including hot food, fresh muffins, and breakfast sandwiches. Guests appreciate the rotating menu and the availability of "to-go" fruits and pastries. However, some guests noted that popular items could be depleted quickly on weekends and that the breakfast hours, particularly ending before 10 AM, were too early for some. While the hotel does not have a full-service restaurant on-site, the lobby bar offers pizza and drinks. Some guests expressed a desire for more non-pork options or a greater variety in the breakfast selection.

Location & Accessibility
The hotel's location is its primary advantage, being directly adjacent to the airport and offering exceptional convenience for travelers. Guests appreciate the ability to practically walk to the terminal or utilize the prompt 24-hour airport shuttle service. This makes it an ideal choice for those with early flights or layovers. While the hotel is situated within the airport property, most guests report minimal airport noise, allowing for a quiet stay. Parking is readily available, with many guests utilizing the convenient "park and fly" package, though some found the daily parking fees to be a drawback. The hotel's proximity to major expressways also makes it easy to access other areas, though some noted that other attractions might be a 15+ minute drive away.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific instances of staff going "above and beyond" to assist with directions, shuttle services, or accommodating requests. The check-in process is often described as smooth and efficient. Guests appreciate the attentive service from various team members, including shuttle drivers and front desk personnel. However, there are some instances of mixed feedback, with a few guests reporting isolated experiences of unhelpful or unfriendly staff members, particularly regarding specific requests or issues with room upgrades. Despite these isolated incidents, the overall sentiment towards the staff is overwhelmingly positive.

Additional Information
Guests should be aware that while the hotel is generally quiet, some rooms facing the runways might experience occasional plane noise, though it's typically not disruptive to sleep. The hotel offers a pet-friendly policy, which is appreciated by those traveling with animals. For those planning longer stays, the full kitchens in rooms are a significant benefit, allowing for self-catering. Some guests noted that the bathroom lighting with motion sensors could be inconsistent. The hotel provides body wash, shampoo, and conditioner in wall-mounted dispensers, but guests should check if they are full. For laundry, it's important to have cash as the machines may not accept card payments.