Hampton Inn & Suites Columbus-Easton Area

This hotel offers a convenient urban base, particularly noted for its prime location near the Easton shopping center, making it an excellent choice for those seeking retail therapy or dining options. Guests frequently highlight the hotel's overall cleanliness and the attentive service provided by its staff, contributing to a welcoming atmosphere. The hotel is well-suited for families visiting the area, sightseers exploring local attractions, and business travelers due to its accessibility and comfortable accommodations. Many appreciate the spaciousness of the rooms, which enhances the stay for longer visits or larger groups. To ensure a smooth experience, it is advisable to confirm the operational status of all desired amenities upon arrival and to verify room features, such as working blinds or specific lighting, during check-in.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed. While some guests appreciate the availability of free Wi-Fi and a fitness center, the swimming pool is frequently reported as being closed for renovations or maintenance, which has been a disappointment for many, especially families traveling with children. The elevators are another area of concern, with multiple reports of them being slow, noisy, having lights out, or being out of service entirely, leading to long wait times. Some guests also noted issues with ice machines being out of order. Despite these challenges, the hotel does offer essential conveniences that contribute to the overall guest experience, such as a well-equipped fitness area for those looking to maintain their routine.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing their rooms as very clean and well-maintained. Most guests find the rooms to be spacious and comfortable, often highlighting the walk-in showers and the overall pleasant decor. However, some reviews indicate inconsistencies, with occasional reports of dirty sheets, hair in bathrooms, or clogged sinks. While some guests found the beds comfortable, others described them as hard or the pillows as small and unsupportive. Issues with broken curtains or blinds, burnt-out light bulbs, and loud air conditioning units were also mentioned, impacting room comfort and guest sleep quality.

Dining & Food Quality
The complimentary breakfast offered at the hotel garners varied feedback. While some guests find it to be good or even great, many express disappointment due to frequent shortages of popular items. Common complaints include the breakfast running out of eggs, potatoes, coffee, creamer, juice, milk, and syrup, often well before the end of service hours. The quality of the food itself is sometimes described as mediocre, with some items like omelets tasting unappetizing. The breakfast area can also appear dirty or unattended, and staff are occasionally slow to replenish items, leading to a less than ideal start to the day for many guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent accessibility to a variety of attractions and conveniences. It is situated very close to the Easton shopping center, providing easy access to numerous retail stores, restaurants, and entertainment options. Guests also appreciate its proximity to large supermarkets like Walmart and Sam's Club, making it convenient for any last-minute needs. The hotel's location also offers easy access to major highways, simplifying travel to and from the area, including the OSU campus. While parking is available, some guests have found it to be challenging or noted that the lot can be busy.

Staff & Service
The staff at this hotel frequently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend specific individuals for going "above and beyond" to ensure a pleasant stay, highlighting their positive attitudes and willingness to assist with various requests. The check-in and check-out processes are often described as quick and efficient, contributing to a smooth arrival and departure. However, some reviews mention instances of staff being perceived as rude, uncaring, or unprofessional, particularly during busy periods or when addressing guest concerns. Despite these isolated incidents, the overall sentiment points to a dedicated team committed to providing good customer service.

Additional Information
The hotel has been undergoing renovations or experiencing maintenance issues, particularly with the swimming pool being closed for extended periods, which has been a significant drawback for guests expecting to use this amenity. The hotel maintains a pet-friendly policy, though guests with pets should be aware of associated charges and plan for suitable outdoor areas. Some guests have reported issues with rewards program benefits not being fully recognized or honored. There have also been isolated reports of ant problems in rooms and inconsistent maid service, with some guests not receiving room cleaning during multi-night stays. These miscellaneous details, while not universally experienced, are worth noting for potential visitors.