Residence Inn by Marriott Buffalo Downtown

This hotel is highly regarded for its spacious, modern suites equipped with kitchenettes, making it an excellent choice for both short visits and extended stay guests. Guests consistently commend the hotel's overall cleanliness, the friendly and helpful staff, and the convenient location that offers easy access to local attractions. The complimentary breakfast and readily available free parking are frequently highlighted as significant advantages. The hotel is particularly well-suited for families seeking comfortable accommodations, business travelers needing functional spaces, sightseers exploring the area, and sports fans attending local events. To enhance your stay, be aware that sofa bed comfort can vary, and it's advisable to confirm bar hours as they may be inconsistent.

Facilities & Amenities
The hotel offers a range of well-maintained facilities that enhance the guest experience. The indoor pool is a popular amenity, described as clean and well-appointed, though some guests noted it could be cold or had temporary closures for maintenance. A well-equipped fitness center is available for guests to use. For convenience, there is a laundry room with easy-to-use machines and complimentary detergent. An attached Starbucks provides easy access to coffee and snacks, often with a guest discount. The lobby bar is appreciated for its service and competitive prices, though its operating hours can be inconsistent. Outdoor spaces include a pleasant fire pit area and a BBQ station, adding to the recreational options. Most guests found the Wi-Fi reliable, though a few reported connectivity issues.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and modern design of the rooms, often describing them as looking brand new. The spacious rooms and suites are a significant highlight, providing ample space for relaxation and work. Comfortable beds are frequently mentioned, contributing to a restful stay. The kitchenettes are well-equipped, making the rooms ideal for longer visits. Bathrooms are generally large with good showers, though some guests noted a lack of hooks or minor issues like mold in grout. A recurring point of concern is the sofa beds, which many guests found to be lumpy and hard, making them uncomfortable for sleeping. While most rooms are quiet, some guests experienced noise from adjacent rooms or hallways, and a few had trouble regulating the heating/cooling system.

Dining & Food Quality
The complimentary breakfast is a major draw, consistently receiving high praise for its variety and quality. Guests appreciate the selection of hot food options, including a popular waffle station. The breakfast area is described as comfortable, though it can get busy. While most feedback on breakfast is positive, some guests noted that hot food could be lukewarm or that vegetarian options were limited. The lobby bar is available for evening drinks, with guests commending the service and competitive pricing, but its food options are limited and its hours can be inconsistent. Some guests also noted a lack of complimentary coffee or tea outside of breakfast hours.

Location & Accessibility
The hotel boasts a central location in downtown, often described as a "hidden gem" that offers a safe and walkable environment. It provides convenient access to various attractions, including medical facilities, restaurants, galleries, and museums. Popular nearby spots include the Teddy Roosevelt Inaugural Site, Anchor Bar, and Big Ditch Brewery. Niagara Falls is easily accessible, typically a 20 to 30-minute drive away. A significant advantage highlighted by many guests is the free parking, which is described as plentiful, well-lit, and secure. While the immediate area is generally considered safe, some guests noted the presence of homeless individuals or described the neighborhood as "sketchy" in certain parts.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight positive interactions from check-in to check-out, noting that staff members are welcoming and go out of their way to assist. The check-in process is generally described as smooth and efficient. Housekeeping is commended for maintaining clean rooms, though some guests reported inconsistencies with daily service or specific requests not being fulfilled. While the majority of experiences are positive, a few guests encountered issues with staff during specific incidents, such as overbooking situations or handling of complaints. The hotel does not provide bellhop service, which some guests noted upon arrival.

Additional Information
The hotel operates with a pet-friendly policy, though some guests reported noise disturbances from barking dogs. While Wi-Fi is available, a few guests experienced connectivity issues in their rooms. Guests should be aware that the bar hours can be inconsistent, and there is no safe in the room. Some guests encountered significant issues with overbooking, leading to forced room changes or relocation, which caused considerable inconvenience. There were also isolated reports of unexplained charges or missing items after staff interactions, and some guests noted unpleasant odors in their assigned rooms. It is advisable to confirm specific amenities and policies if they are crucial to your stay.