Courtyard by Marriott Buffalo Amherst/University

The hotel is frequently noted for its spacious rooms and a generally friendly staff, making it a suitable option for various types of travelers. It is particularly well-suited for business travelers seeking comfortable accommodations and reliable internet, families attending local sports tournaments or visiting the nearby university, and couples looking for a convenient base for exploring the area. A key feature is the on-site cafe, providing easy access to food and beverages. However, guests should be aware that some amenities, like the pool and hot tub, have been unexpectedly closed, and housekeeping services can be inconsistent. It is advisable to confirm the availability of specific facilities before booking and to be prepared to request additional room supplies if needed.

Facilities & Amenities
Guest feedback on the hotel's facilities is notably mixed. While the hotel does offer a pool and hot tub, a significant number of guests expressed disappointment as these amenities were frequently found to be closed or out of service, often without prior notification, which was a major detractor for many. The fitness center is available for use, though some reviews indicated it might be small or have limited equipment. Wi-Fi connectivity is generally reliable, providing good speed for most, but a few guests reported initial login difficulties or inconsistent service in certain areas. The presence of a lobby cafe that serves Starbucks coffee is a convenient feature for quick refreshments. Additionally, some guests noted issues with ice machines being out of order, and the hotel provides a patio area for relaxation.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback. Most guests found the beds comfortable and the rooms generally spacious, often equipped with a couch and large screen television. However, a considerable number of reviews highlighted significant issues with room cleanliness, including visible dust, stains on carpets and linens, and a persistent musty odor in some areas. Bathrooms were frequently cited for being dirty, having peeling wallpaper, mold, hard water stains, or broken fixtures like showerheads. Noise levels can be a concern, particularly from loud guests in hallways or adjacent rooms, though many found their stays quiet. Some guests also reported problems with air conditioning or heating not functioning properly, and a lack of basic amenities like shampoo or conditioner.

Dining & Food Quality
The hotel features an on-site cafe or bistro that garners mixed opinions regarding its dining options. Many guests appreciate the convenience of having food and beverages readily available in the lobby, often praising the friendly service from the cafe staff. However, a consistent point of dissatisfaction revolves around breakfast, which is not complimentary and is frequently described as expensive with limited options. Some guests found the overall food quality to be disappointing, noting that items were often microwaved or fried. There were also instances where the cafe was not open during its advertised hours, leaving guests without expected dining choices. Despite these issues, the bar area within the lobby is generally well-regarded for its atmosphere.

Location & Accessibility
The hotel's location is widely considered convenient, particularly for those visiting the University at Buffalo, attending hockey tournaments, or exploring attractions like Niagara Falls and the broader Buffalo area. It offers easy access to the I-290 highway, making travel straightforward, and is situated near various shopping and restaurant options. While not in a bustling downtown area, its proximity to major roads ensures good accessibility. Parking is readily available and free, which is a significant advantage for guests traveling by car. However, some guests noted that the driveway entrance can be awkward, and during severe weather, the parking lot might not be adequately cleared.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and attentive, with many guests highlighting their willingness to assist and provide a welcoming experience. The check-in process is often described as quick and efficient. However, there are notable inconsistencies, with some guests reporting rude or unprofessional interactions from certain staff members, including management, particularly when addressing complaints or issues like unexpected amenity closures. Housekeeping service is a significant area of concern, with numerous reports of rooms not being cleaned for days, trash not being emptied, and difficulties in obtaining fresh towels or linens, even upon request. Some guests also mentioned issues with payment discrepancies that were difficult to resolve.

Additional Information
The hotel appears to be undergoing or has recently completed renovations, leading to a mix of updated and dated areas. Guests frequently noted that while the exterior and lobby might appear modern, some rooms and hallways still show signs of wear and tear, with peeling walls or worn carpets. A recurring issue involves payment discrepancies, with some guests reporting being overcharged or double-charged, and difficulties in resolving these issues with the hotel directly. Guests should also be aware that complimentary breakfast is not typically offered, and there may be additional costs for dining. The hotel can experience noise from other guests, particularly during events like sports tournaments, which can impact the overall quietness of the stay.