Residence AlpenHeart

This hotel offers a memorable stay for active travelers, particularly skiers and cyclists, due to its convenient location near slopes and bike paths, complemented by a modern, renovated interior. Guests frequently highlight the hotel's overall cleanliness, comfortable accommodations, and the friendly, helpful demeanor of the staff. The excellent breakfast is consistently praised, providing a great start to the day. For families, the hotel offers amenities like a playroom and flexible dining options, while couples can enjoy the comfortable rooms and mountain views. To make the most of your visit, especially if you plan to hit the slopes early, be aware of the breakfast start time, and consider utilizing the hotel's dedicated facilities for sports equipment.

Facilities & Amenities
The hotel provides a range of facilities catering to various guest needs. Skiers appreciate the dedicated ski room equipped with boot heaters, ensuring gear is ready for the slopes. For cyclists, there are spacious bicycle rooms with charging points for e-bikes, conveniently located near popular cycling routes. Guests can unwind in the bar, which is described as reasonably priced and offering good choices. Recreational options include a pool table and table football, though some guests noted that certain equipment could use maintenance. A sauna and jacuzzi are available for relaxation, often at an additional charge. The hotel also offers free Wi-Fi and ample free parking. However, some guests noted the absence of air conditioning and an elevator, which can be a consideration for those with heavy luggage or mobility concerns.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, contributing to a pleasant stay. Many reviews highlight the comfortable beds and good mattresses, ensuring a restful night's sleep. The bathrooms are frequently praised for being modern, beautiful, and equipped with good showers and ample hot water. Some rooms feature balconies offering mountain views, enhancing the overall experience. However, some guests reported that certain rooms appeared "a bit used," with minor issues such as missing shelves or a wobbly coffee table. Concerns were also raised about thin walls leading to noise from adjacent rooms or corridors, and occasional issues with cold bathrooms due to non-functioning heaters. A few guests mentioned finding dirty carpets, an unpleasant smell, or a broken toilet seat, and some noted that daily cleaning or towel changes were not consistently provided.

Dining & Food Quality
The hotel's dining experience is largely positive, with the breakfast receiving widespread acclaim. Guests consistently describe the buffet as excellent, offering a good variety of both warm and cold options, along with a satisfying selection of coffee. While many found the breakfast to be plentiful and tasty, some skiers expressed a desire for an earlier start time than 8:00 AM. Dinner is also available, often at a reasonable cost, though some guests noted a limited choice of dishes. The bar is appreciated for its good selection of drinks and pleasant atmosphere. Overall, the food quality is considered good value for money, with many guests enjoying the convenience and taste of the meals provided.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for those engaging in outdoor activities. It is situated close to the ski slopes and lifts, making it an ideal base for winter sports enthusiasts. The proximity to the train station and the Alpe Adria Radweg also makes it well-suited for cyclists and those relying on public transport. While not directly in the bustling center, the hotel is within a 10-15 minute walk of the town center, offering a balance of tranquility and accessibility to local attractions. The availability of free parking is a significant advantage for guests traveling by car. However, some light sleepers noted that the hotel's location near a main road could result in some traffic noise.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness and helpfulness. Guests frequently commend their attentive service and willingness to assist with various requests, including accommodating late check-outs. The check-in process is generally smooth, though some guests reported instances where the front desk was unmanaged during advertised hours, requiring them to wait or use a self-check-in system. While most interactions are positive, a few guests experienced less welcoming attitudes or minor communication challenges. Overall, the team is dedicated to providing a positive guest experience, with many reviewers highlighting their pleasant demeanor and efficient service as a key aspect of their stay.

Additional Information
Guests should be aware of certain operational aspects and unique features of the hotel. The self-check-in process sometimes involves pre-prepared folders with guest names and room numbers left at the reception, which some guests found to be a privacy concern. While the hotel offers a sauna and jacuzzi, these amenities typically incur an additional charge per person. The hotel is popular among cyclists and provides secure bicycle storage. It is important to note that the hotel does not have an elevator, which may pose a challenge for guests with heavy luggage or mobility issues, especially for rooms on upper floors. Additionally, some rooms have a limited number of accessible wall plugs, which can be inconvenient for charging multiple devices.