Ramada by Wyndham Cleveland Independence

This hotel primarily attracts budget travelers and those seeking a quick, affordable overnight stay, often due to its convenient location near major highways and various dining options. While some guests find the beds comfortable and the rooms adequately clean for a brief stay, the hotel is widely noted for its significant need for comprehensive renovations and updates. Many visitors are drawn by the promise of amenities and a competitive price point, though expectations should be carefully managed upon arrival. To ensure a more comfortable experience, guests are advised to confirm the availability and functionality of specific amenities before booking and consider bringing their own essential in-room items.

Facilities & Amenities
The hotel's facilities frequently receive negative feedback, with many guests reporting a general state of disrepair. The swimming pool is a recurring point of disappointment, often described as closed, dirty, or having cold water, and the hot tub is consistently noted as out of order. The fitness center is sometimes inaccessible or poorly maintained. Guests frequently encounter issues with ice machines being broken or empty on multiple floors, and vending machines are often out of order or offer overpriced items. The elevators are a common concern, described as old, shaky, or frequently out of service, leading to reliance on dimly lit and often unclean stairwells. Common areas like the lobby and hallways are often perceived as dark, unkempt, and in need of significant renovation, with some areas emitting unpleasant odors.

Cleanliness & Room Comfort
Cleanliness and room comfort are highly inconsistent, with many guests reporting significant issues. While some found their beds comfortable and rooms adequately clean, a large number of reviews detail dirty sheets, stained blankets, and visible hair in various areas. Bathrooms are a major source of complaint, frequently described as filthy, with mold, peeling paint, broken fixtures, and poor drainage in showers and tubs. Many rooms lack basic amenities such as refrigerators, microwaves, and trash cans. Guests often report non-working televisions and phones, and issues with internet connectivity. Noise levels are frequently mentioned, with thin walls allowing sounds from hallways and neighboring rooms to disturb sleep.

Dining & Food Quality
The hotel's dining options, particularly breakfast, are a consistent source of guest dissatisfaction. The advertised "free breakfast" is almost universally described as a meager "grab-and-go" bag, typically containing a juice box, a piece of fruit, and a pre-packaged muffin or granola bar. Many guests express disappointment with the lack of hot options, variety, and overall quality, often finding items like fruit to be overripe or expired. Coffee is frequently unavailable or of poor quality. While there is an attached restaurant, feedback is mixed, and it is sometimes reported as closed or undergoing renovations, leaving guests with limited on-site food choices.

Location & Accessibility
The hotel's location is often cited as one of its primary advantages, being conveniently situated near major interstate highways and offering easy access to a variety of restaurants and local attractions. This makes it a practical choice for travelers passing through or attending events in the area. However, parking is a significant drawback for many guests, as the main parking area is often located far from the primary entrance, requiring a long walk. The parking lot is frequently described as poorly lit and some guests express concerns about its safety. Accessibility within the hotel is also an issue, with the main entrance being the only one providing access to functional elevators.

Staff & Service
Feedback regarding staff and service is notably mixed. Some guests commend the front desk staff for being friendly, polite, and helpful, particularly during check-in or when addressing immediate concerns. However, many others report experiences with rude or unprofessional staff, long wait times at the front desk, and difficulties resolving issues such as room problems or billing discrepancies. The check-in process can be cumbersome, with some guests reporting issues with pre-check-in information not being recognized. Requests for basic items like towels or room amenities are often unfulfilled, and guests frequently mention a perceived lack of attentiveness or willingness to assist beyond minimal requirements.

Additional Information
Guests should be aware of certain policies and charges that impact their stay. A deposit of $100 for incidentals is commonly required at check-in, with some guests reporting delays or issues in receiving its return. The hotel has a policy regarding pool access, sometimes requiring wristbands or additional fees for visitors, which has led to frustration among guests. There are recurring mentions of the hotel's general state of disrepair, with many areas appearing outdated and in need of significant renovation. Some guests note that the hotel's actual condition does not align with online images, leading to a sense of misrepresentation.