Mercure Nairobi Upper Hill

The hotel offers a memorable stay, distinguished by its spacious rooms and a unique blend of modern design with locally inspired art installations that create a museum-like ambiance. Its connection to the adjacent Pullman Hotel is a significant advantage, providing guests with access to shared facilities like the swimming pool and gym. This makes it an excellent choice for business travelers seeking well-equipped conference spaces and co-working areas, as well as leisure travelers and couples looking for a comfortable and serene environment. The hotel's commitment to exceptional hospitality, particularly from its staff, is consistently highlighted. To enhance your experience, consider exploring the diverse dining options available, especially the highly praised breakfast, and take advantage of the hotel's central yet quiet location for easy access to the city.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive conference facilities, noting them as well-equipped, spacious, and ideal for business meetings and events. The availability of a well-appointed gym and access to a swimming pool through its connection to the Pullman Hotel are highly valued, offering guests options for fitness and relaxation. The Wi-Fi is generally described as fast and reliable, crucial for both business and leisure. The hotel also provides excellent co-working spaces, including private offices at Wojo, which are perfect for remote work or small meetings. While the elevator music is appreciated, some guests have noted occasional issues with its functionality. The overall ambiance is enhanced by beautiful art installations throughout the property, contributing to a unique and inviting atmosphere.

Cleanliness & Room Comfort
The hotel rooms are consistently described as spacious rooms, comfortable beds, and exceptionally cleanliness, ensuring a restful stay for guests. Many reviews highlight the well-maintained condition of the rooms, with attention to detail in their presentation. Guests appreciate the quiet environment within the rooms, conducive to both relaxation and work. The room decor often features captivating art, adding to the aesthetic appeal. Some rooms offer appealing city views, enhancing the overall experience. While most feedback is positive, a few guests mentioned that some rooms appeared slightly worn, and some expressed a preference for non-carpeted rooms due to allergies. The presence of ergonomic furnishings and thoughtful layouts also contributes to guest comfort.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, with guests consistently praising its variety of options, including both hot and cold selections, and made-to-order items like omelettes. The food quality in the main restaurant is frequently described as delicious, fresh, and well-cooked, with many guests highlighting specific dishes such as Italian beef lasagna and lamb chops. The buffet spread is often noted as mouth-watering, and the fresh juice is a particular favorite. While many appreciate the range of choices, including vegetarian options, some guests have occasionally found the selection for vegetarians to be limited or inconsistent, and a few noted that certain meat dishes, like beef, could be tough. In-room dining is also available and well-regarded for its quality and quantity.

Location & Accessibility
The hotel boasts an excellent central location in Upper Hill, making it highly convenient for both business district activities and exploring Nairobi. Guests appreciate its proximity to government and international offices, making it ideal for those on work trips. The area is described as a quiet environment and serene, offering a peaceful retreat from the city's bustle. Many rooms provide appealing Nairobi skyline views, especially at night. The hotel is well-connected and within walking distance of the Central Business District (CBD). While the location is generally praised for its accessibility, some guests have noted minor challenges with mobility between different sectors of the hotel. Parking is available, adding to the convenience for guests with vehicles.

Staff & Service
The hotel's friendly staff consistently receives overwhelming praise for their attentive service and professionalism. Guests frequently highlight their helpfulness, willingness to assist with any request, and their warm, welcoming demeanor from arrival to departure. The quick check-in and check-out processes are often mentioned, contributing to a seamless experience. Many reviews commend the staff for going above and beyond, providing exceptional hospitality and personalized care. Whether it's assistance with dietary needs, arranging transfers, or simply offering a warm smile, the team's dedication is a recurring theme. While isolated instances of less friendly interactions were noted, the vast majority of feedback underscores the staff's commitment to providing excellent and helpful assistance.

Additional Information
A notable feature of the hotel is its shared facilities with the adjacent Pullman Hotel, which allows guests access to amenities like the swimming pool and gym, significantly enhancing the overall value. The hotel also offers dedicated co-working space at Wojo, providing a professional and quiet environment for business needs. Guests who are part of the ALL member benefits program appreciate perks such as flexible late check-out options and reserved tables in the restaurant. The hotel provides a convenient hotel car service with a driver for transport needs, and the security personnel are frequently commended for their helpfulness, even assisting guests with ride-sharing services. The hotel maintains a high standard of security, ensuring a safe environment for all guests.