La Quinta Inn & Suites by Wyndham Lackawanna

This hotel is often chosen for its convenient location near major highways and local attractions, making it a suitable option for sports fans attending games and travelers passing through the area. While some guests appreciate the hotel's pet-friendly policy, overall cleanliness and maintenance are frequently cited as significant concerns, leading to a mixed experience for many. The staff's helpfulness also varies widely, impacting guest satisfaction. For those considering a stay, it is advisable to confirm the operational status of all amenities and perhaps bring personal linens or toiletries to ensure a more comfortable experience.

Facilities & Amenities
A recurring point of disappointment for many guests is the pool, which is frequently reported as closed for extended periods, despite being a primary reason for booking for some, especially families. The elevator is another common source of frustration, often described as broken, dirty, or malfunctioning. While Wi-Fi is available, some guests experienced connectivity issues. The fitness center has been noted for being unclean, warm, and having broken equipment. Other amenities like ice machines and the lobby market are sometimes found to be out of order or poorly stocked. However, the hotel generally offers ample parking, which is appreciated for its convenience and security.

Cleanliness & Room Comfort
Cleanliness is a highly contentious issue, with numerous guests reporting significant concerns. Many reviews describe stained sheets and blankets, visible hair on bedding and in bathrooms, and general dirtiness including dust, mold (in showers, on AC units, or behind furniture), and unpleasant odors such as mustiness, cigarette smoke, or wet dog. Some rooms have even been found with food debris or signs of pests. While some guests found the beds comfortable, others reported issues like sagging mattresses or uncomfortable pillows. Room maintenance is also a frequent complaint, with mentions of broken shower handles, non-functional phones, missing blow dryers, and general wear and tear like peeling paint or broken furniture. Noise levels from thin walls, neighboring rooms, or chirping smoke detectors are also common disturbances.

Dining & Food Quality
The complimentary breakfast receives mixed feedback from guests. Many appreciate the convenience and variety, which typically includes options like eggs, sausage, waffles, cereal, and pastries, along with coffee. However, a significant number of reviews highlight issues with the breakfast quality and service. Complaints often include food being cold, undercooked, or appearing old. Guests frequently note that items are not replenished quickly enough, leading to empty serving dishes, especially later in the breakfast window. Some also found the coffee or juice to be subpar, and staff managing the breakfast area were occasionally described as unhelpful or disengaged.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, particularly for its proximity to local attractions and major transportation routes. It is considered very convenient for attending events at the Bills stadium and the KeyBank Center, as well as for accessing downtown Buffalo. For those visiting the region, Niagara Falls is also within a reasonable driving distance. The hotel offers ample parking, which is generally described as secure and well-lit, adding to the convenience for guests traveling by car. However, the immediate surrounding area is often characterized as industrial, with limited options for dining or shopping within walking distance, which some guests found to be a drawback.

Staff & Service
Guest experiences with staff and service are notably varied. Many reviews praise the staff for being friendly, helpful, and accommodating, highlighting positive interactions during check-in and with specific requests. However, an equally significant number of guests reported negative encounters, describing staff as rude, unprofessional, indifferent, or unhelpful, particularly when addressing issues or complaints. Communication regarding hotel amenities, such as the pool's closure, is often lacking, leading to guest frustration. Housekeeping services also receive considerable criticism, with many guests reporting rooms not being cleaned, a shortage of towels or linens, or staff being unresponsive to requests for service.

Additional Information
The hotel's pet-friendly policy is a notable feature, though some guests encountered issues with specific pet types or finding suitable outdoor areas. A common point of contention for many guests revolves around refunds and cancellations, with numerous reports of difficulties obtaining refunds or being charged despite not staying. Guests should also be aware that a security deposit or hold is typically placed on their card upon arrival. Other miscellaneous issues mentioned include non-functional smoke detectors or fire alarms, and occasional strong odors like marijuana in common areas, which can detract from the overall guest experience.