La Maison Royale

This hotel offers a compelling blend of value and convenience, with its central location and a standout rooftop bar and restaurant providing panoramic city views. Guests frequently highlight the excellent breakfast and the consistently friendly and helpful staff as key positives. While the property is recognized for its affordability, many acknowledge that it shows signs of age and could benefit from refurbishment. The hotel is particularly well-suited for business travelers seeking proximity to commercial hubs and sightseers looking for easy access to attractions. For value-conscious travelers, it presents a practical option. To enhance your stay, it is advisable to confirm your room's specific amenities and view upon booking, and be mindful of the surrounding area's safety when venturing out at night.

Facilities & Amenities
The hotel features a popular rooftop bar and restaurant that provides a pleasant atmosphere and scenic views, often serving as a social hub for guests. While a gym is listed among the amenities, many visitors report it to be poorly maintained or inadequately equipped, with some machines being non-functional. Wi-Fi connectivity is available throughout the property, though its reliability and speed can be inconsistent, with some guests experiencing poor signals in their rooms. The hotel's internal layout can be complex, sometimes requiring guests to use multiple elevators and navigate corridors to reach their rooms. Despite some areas needing updates, the presence of a sauna is noted as a positive for relaxation.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many appreciate the spacious rooms and comfortable beds, often describing them as large and conducive to a good night's sleep. However, a significant number of reviews mention issues with cleanliness, including dirty bedding, dusty surfaces, and worn-out towels, with some even reporting mold or pests. Noise levels are a recurring concern, stemming from thin walls that allow conversations and private affairs from adjacent rooms to be heard, as well as early morning construction noise from nearby sites. Hot water supply can be inconsistent or require a long wait, and air conditioning units are sometimes described as noisy or ineffective. Room lighting is frequently noted as dim, and the televisions are often old, lacking smart features like streaming capabilities.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent with a wide variety of delicious and healthy options, including fresh fruits, nuts, and warm dishes, alongside real fresh coffee. The restaurant operates 24/7, offering convenience for guests at any time. While many commend the overall food quality, some reviews indicate that the restaurant food can be inconsistent, with specific dishes like sandwiches or steak receiving negative feedback. Conversely, others describe the meals as "amazing" and "sumptuous," highlighting the convenience and quality of room service. The bar also offers a selection of beverages, including healthy cocktails.

Location & Accessibility
The hotel boasts a highly convenient and central location in the Westlands area, placing guests within easy walking distance of major attractions and business centers, including Sarit Mall and various restaurants. Its proximity to public transportation and easy access to cabs make it ideal for exploring the city. While the area is generally considered safe during the day, many guests advise caution and recommend using taxis for travel at night, as the immediate surroundings can feel less secure after dark. The presence of ongoing construction nearby is a frequent mention, which can contribute to noise during the day. Parking is available on-site, with some guests noting it as secure and free.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and professionalism. Many reviewers highlight the staff's willingness to go the extra mile, such as preparing early morning meal boxes or promptly assisting with room changes due to issues. The check-in process is often described as quick and seamless, though some guests have experienced slower service or a lack of luggage assistance upon arrival. While the front-line staff are highly praised, some guests have reported difficulties with hotel management regarding booking discrepancies or refund requests, indicating a disconnect in communication or policy enforcement.

Additional Information
Guests should be aware that the hotel's booking and refund policies have been a source of significant frustration for some, with reports of denied refunds and credit notes not being honored, leading to a perception of poor management communication. Basic in-room amenities such as power adaptors and room service menus are often not readily available, requiring guests to make multiple requests. The hotel also has a unique policy regarding guests not being allowed to bring knives into the premises. While luggage storage is offered, some guests have noted a lack of assistance with luggage upon arrival or departure.