ibis Styles Nairobi Westlands

The hotel's vibrant rooftop bar and restaurant, with its panoramic city views and live music, stands out as a signature feature, creating a memorable and lively atmosphere for guests. Beyond this captivating space, the hotel is consistently lauded for its exceptional staff service, impeccable cleanliness, and a strategic central location that places guests at the heart of the city's attractions. While rooms are frequently described as compact, guests generally find them comfortable and efficiently designed for short stays. This hotel is ideally suited for business travelers seeking efficiency and convenience, sightseers wanting easy access to urban exploration, and couples or friends looking for a dynamic evening ambiance. To enhance your experience, guests are advised to fully embrace the hotel's efficient design and to make the most of the rooftop area for its unique atmosphere and stunning vistas.

Facilities & Amenities
The hotel features a popular rooftop bar and restaurant known for its lively atmosphere and impressive city views, alongside a ground-floor restaurant and a convenient cafe area with charging ports and Wi-Fi. Guests appreciate the fast internet connection throughout the property. For fitness enthusiasts, a well-equipped gym is available, though some note its smaller size. The panoramic elevator offers unique views as guests ascend. However, a recurring point of feedback is the absence of a refrigerator in the rooms and limited storage solutions, with some guests noting the lack of drawers and reliance on wall-mounted hangers. Some also mention the absence of basic amenities like a dental kit or slippers.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with both rooms and public areas maintained to a high standard. Guests frequently commend the comfortable beds and quality bedding, ensuring a restful stay. However, a common observation is the compact size of the rooms, which some find challenging for extended stays or with multiple suitcases, noting limited floor space. Feedback on noise levels is mixed; while some rooms are described as quiet or soundproof, others report disturbances from street noise, the air conditioning, or adjacent rooms. The bathroom size is often noted as small, and some guests have experienced issues with water pressure or the absence of a toilet shower. While hot water is generally available, a few guests reported intermittent issues.

Dining & Food Quality
The breakfast buffet is a significant highlight, consistently praised for its delicious food, wide variety, and fresh options, including an egg station, pastries, and fresh juices. Guests appreciate the ample seating and attentive service during breakfast. The rooftop restaurant and bar are highly popular, offering a diverse menu with options like sushi, tapas, and mixed grill platters, all enjoyed amidst a vibrant ambiance and stunning city views. While most food experiences are positive, some specific dishes, such as burgers or certain cocktails, have received mixed reviews regarding quality or strength. The hotel also features a ground-floor restaurant, with guests commending the overall food quality and the pleasant atmosphere across all dining venues.

Location & Accessibility
The hotel boasts a strategic central location in Westlands, making it highly convenient for both business and leisure travelers. Guests appreciate its proximity to major shopping malls like Sarit and Westgate, as well as various restaurants, bars, and other attraction sites. The area is described as safe, with easy access to transportation options like ride-sharing services. The hotel maintains a high level of security, with multiple checks upon entry, which contributes to guests feeling safe and secure during their stay. While these security measures are generally appreciated, some guests have found them extensive. The location is frequently cited as a primary reason for repeat visits, offering a vibrant and accessible base for exploring the city.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their professionalism, warmth, and exceptional helpfulness. Guests frequently highlight the friendly staff at the reception, commending their efficiency and quick check-in and check-out processes, as well as their willingness to accommodate requests and provide local recommendations. The service in the restaurants and bars is also highly rated, with servers described as attentive, knowledgeable, and quick to respond to needs. Housekeeping is noted for maintaining clean rooms and public areas. While the vast majority of interactions are positive, a few guests have noted instances of staff being overwhelmed during busy periods or isolated issues with specific interactions, but overall, the commitment to excellent service is a defining characteristic.

Additional Information
Guests should be aware that the hotel has a policy regarding early check-in fees, which some have encountered upon arrival. The hotel is a popular and well-regarded venue for hosting group sessions and business events, with staff consistently noted for their professionalism and responsiveness in handling such arrangements. A unique and frequently mentioned highlight is the vibrant ladies' night events held at the rooftop bar, which are a popular draw, featuring engaging live music and a lively, social atmosphere. While the hotel thoughtfully provides a reminder at the bathroom tap not to drink the water, it does not offer an ATM on-site for cash withdrawals. Additionally, the hotel is generally described as a very busy establishment, reflecting its overall popularity and bustling environment.