Hilton Garden Inn Columbus Easton

The hotel is recognized for its prime location near the Easton Town Center, making it an attractive option for shoppers and business travelers due to its accessibility to various amenities and transport links. Guests frequently note the spacious rooms and the overall modern appearance of the property, which contribute to a comfortable stay for many. While some visitors appreciate the general cleanliness and the friendly staff, others have reported significant challenges with check-in processes and reservation accuracy, leading to frustrating delays. For families, the larger room sizes are often a benefit, but it's wise to verify specific amenity availability. To ensure a smoother experience, guests are advised to confirm their booking details thoroughly before arrival and anticipate potential wait times during busy periods.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The indoor pool is available, but many guests found it to be too small, often cold, and sometimes closed for maintenance, with some noting cleanliness issues like hair in the water. The fitness center is generally well-equipped, providing a space for workouts, though a few pieces of equipment have been reported as old or squeaky. While free Wi-Fi is provided, some guests experienced slow connection speeds, requiring payment for faster service. A significant recurring issue involves the elevators, with multiple reports of them being out of service, leading to long waits and inconvenience, especially for guests on higher floors. Other amenities like the mini-market have been described as empty, and the availability of items such as pack-and-plays is inconsistent.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests found their rooms to be very clean and well-maintained, a significant number reported issues such as hair in the shower, stains on bedding, and general dirtiness, including trash behind curtains or uncleaned toilets. The beds are often described as comfortable by many, though some found them to be too firm or squeaky, with occasional complaints about pillow quality. In-room amenities like hand soap and other toiletries are frequently reported as missing or empty, and coffee makers are sometimes found to be dirty or without supplies. Noise levels can also be a concern, with reports of loud children in hallways, music, and thin walls, alongside noisy refrigerators and pipes, impacting overall rest and relaxation. Housekeeping consistency is also a frequent point of contention, with many guests reporting rooms not being serviced or essential items not being replenished.

Dining & Food Quality
The dining experience, particularly the breakfast, receives frequent and largely negative feedback. Many guests found the breakfast to be basic, underwhelming, and overpriced, with common complaints about food being cold, items running out quickly (such as eggs, bagels, milk, butter, and coffee), and slow replenishment. Some guests reported being charged for breakfast despite having vouchers for complimentary meals, leading to frustration. The on-site restaurant and bar are often described as having limited menu options and frequent unavailability of food and drink items, with some guests feeling the offerings are not indicative of a full-service restaurant. Service in the dining areas can also be inconsistent, with reports of unhelpful or rude staff. Room service is mentioned as being non-existent or unreliable, further limiting convenient dining choices for guests.

Location & Accessibility
The hotel boasts a highly praised central location, making it exceptionally convenient for guests visiting the Easton Town Center. This proximity provides easy access to a wide array of shopping and dining establishments, many within walking distance. Guests also appreciate its accessibility to the airport and downtown areas, with major roads nearby facilitating travel and connections to public transportation. While the location itself is a significant advantage, parking can present challenges. Guests frequently report the parking lot being full, especially during peak times or events, sometimes requiring them to park at adjacent properties. The availability of parking spaces and the associated costs are recurring themes, with guests noting the inconvenience of securing a spot, particularly when the hotel is busy.

Staff & Service
Feedback on staff & service is notably mixed. While many guests commend the friendly staff and their willingness to be helpful when available, a significant number of reviews highlight issues with customer service. The check-in process is a frequent source of frustration, with reports of long delays, unmanned front desks, system issues, and even overbooking leading to canceled reservations or rooms not being ready. Guests often found staff to be unresponsive to phone calls or requests for basic amenities like towels or toiletries. Housekeeping service is also inconsistent, with many guests reporting rooms not being cleaned during their stay or essential items not being replenished, requiring repeated requests or self-service. This inconsistency in responsiveness and service delivery significantly impacts the overall guest experience.

Additional Information
Guests should be aware of the hotel's overbooking policy, which has led to significant frustration for many, including unexpected reservation cancellations and the need to re-book or pay again upon arrival, particularly for those arriving later in the evening. The hotel operates under a dual-brand concept, sharing facilities with an attached property, which can sometimes contribute to confusion or resource strain. While the hotel generally accommodates service animals, there have been instances of miscommunication regarding the pet policy and associated fees. For members of the rewards program, some have reported issues with point usage or receiving expected benefits, while others appreciate the perks. The hotel also faces challenges with its EV charging stations, which some guests found to be unreliable or prone to tripping breakers due to technical issues.