Hilton Garden Inn Columbus Airport

The hotel's most notable feature is its convenient location directly across from the airport terminal, complemented by a reliable 24-hour airport shuttle service. This makes it an ideal choice for airport travelers with early flights or layovers, as well as business travelers seeking easy access to transportation. Many guests appreciate the overall welcoming atmosphere and the generally friendly staff. However, a recurring theme in recent feedback highlights that the property appears dated and is undergoing construction, which some guests found confusing. While some rooms are noted as clean, a significant number of reviews point to pervasive cleanliness issues and a need for renovation throughout the hotel. To ensure a comfortable stay, guests are advised to confirm their room's condition upon arrival and be aware of potential noise from ongoing construction or other guests.

Facilities & Amenities
Guests frequently comment on the hotel's on-site bar, which is available until late evening and offers a selection of food and drinks. For convenience, a snack shop is also accessible, providing various options for quick bites, even in the early morning hours. However, feedback regarding other facilities is mixed. Several guests reported that the elevator was not working, leading to inconvenience, especially for those on higher floors. The pool received significant negative attention, with multiple reviews describing it as unclean, having mold and mildew, and even being "creepy," leading some to suggest it should be closed. Other guests noted the pool was indeed closed for maintenance during their stay. These issues suggest that while some amenities are appreciated, the maintenance and condition of others, particularly the pool and elevator, are areas of concern for many visitors.

Cleanliness & Room Comfort
Room comfort and cleanliness receive varied feedback, with many guests describing the rooms as dated and in need of significant renovation. Common complaints include peeling paint, loose floor tiles in bathrooms, and old, damaged furniture. While some guests found their rooms clean, a substantial number reported pervasive cleanliness issues, such as stained towels, stained pillowcases, tacky carpets, and even suspicious stains on mattresses. Noise levels from adjacent rooms or hallways were also a frequent concern, disturbing guests' sleep. Regarding beds, many found them lumpy or hard, and the pillows were often described as uncomfortable or insufficient. Maintenance problems like leaky fridges, leaky windows, and malfunctioning air conditioning units that struggled to maintain a comfortable temperature were also noted. Some rooms lacked modern conveniences like USB ports, and specific issues like shower heads that were difficult to adjust or low toilets were mentioned.

Dining & Food Quality
The hotel features an on-site restaurant and bar, which some guests found convenient for dinner and drinks, with a few praising the food quality. However, feedback regarding breakfast is largely negative. While a full breakfast or buffet is offered, it is not complimentary and many guests found it to be costly for the quality and selection provided. Several reviews mentioned issues with the breakfast service, including a lack of available plates, cups, or silverware, and food items being empty or nearly so. Some guests also reported rude or unhelpful staff at the restaurant, with one instance of guests being denied breakfast for being a minute late despite having paid. The overall impression of the dining experience, particularly breakfast, suggests it often falls short of guest expectations in terms of value, service, and variety.

Location & Accessibility
The hotel's central location directly across from the airport terminal is consistently highlighted as its primary advantage, offering unparalleled airport proximity and making it highly convenient for travelers. The shuttle service to and from the airport is frequently praised for its efficiency and availability. However, the surrounding area is significantly impacted by construction, which many guests found confusing and inconvenient for both vehicle entry and exit. This construction also led to limited parking availability and made it difficult to unload luggage at the main entrance. Some guests noted a lack of nearby restaurants or amenities within easy walking distance. A significant point of contention for many guests was the hotel's parking policy, particularly for those planning to leave their vehicles while on vacation or those who booked through third-party sites, as they were often not permitted to park long-term or even pay for parking on-site, which was a major deterrent.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback, with many guests commending the friendly staff and their helpful demeanor, particularly the shuttle drivers and some front desk associates. Guests often highlight the quick check-in process and the staff's willingness to assist with requests, such as providing extra blankets. However, there are notable instances of negative experiences. Some guests reported encountering rude staff at the front desk or in the restaurant, particularly regarding issues like pillow shortages, room changes, or breakfast service. There were also complaints about staff being unhelpful or unresponsive when addressing concerns like room cleanliness or reservation discrepancies. A significant number of guests expressed frustration with the hotel's customer service regarding billing issues, specifically related to dining credits and rate adjustments, which were often not resolved as promised.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. A major point of frustration for many guests was the parking policy, which often prevented them from leaving their vehicles at the hotel while on vacation, even if they offered to pay, especially if booked through certain channels. This policy was a significant inconvenience for those relying on the hotel for airport parking. Ongoing construction around the property frequently caused confusion and accessibility challenges for arriving and departing guests. Some guests reported significant noise from other rooms, which disturbed their sleep. Specific room issues included a lack of USB ports for charging devices and the absence of a kettle for hot beverages. Guests also noted difficulties with requests for feather-free rooms, indicating a lack of preparedness for such accommodations. Furthermore, some rewards program members expressed dissatisfaction with how their benefits, such as dining credits, were handled or denied.