Baymont by Wyndham Columbus/Rickenbacker

The hotel's primary appeal lies in its affordability, often serving as a last-minute option for budget-conscious travelers or those in emergency situations requiring immediate accommodation. However, guests frequently report widespread issues with cleanliness and maintenance, indicating a significant decline in property standards over recent years. A recurring and serious concern is the presence of bed bugs, which has led to highly negative experiences for many. While some guests commend the friendly staff, others describe interactions as unhelpful or rude, highlighting inconsistent service quality. The hotel generally appears outdated and in need of substantial renovation. For those considering a stay, it is crucial to manage expectations regarding the hotel's condition and be prepared for potential inconveniences, as it may not meet the standards of comfort or modern amenities typically expected.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely mixed, with many guests expressing disappointment. The swimming pool is a notable feature, with some finding it nice, clean, and adequately warm, while others report it being cold, dirty, or even having roaches in the changing areas. Access to the pool can also be an issue due to limited hours or reservation requirements. The elevators are a frequent source of complaint, often described as not working, slow, noisy, or feeling unsafe, leading many guests to opt for the stairs. In-room amenities like televisions are often reported as non-functional, old, or lacking smart capabilities, and lamps frequently have non-working bulbs. Guests also note issues with Wi-Fi being unreliable and refrigerators leaking or not cooling properly.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are major points of contention among guests. Many reviews describe rooms as filthy, with stained mattresses, sheets, carpets, and walls. Mold is frequently reported in bathrooms, on windowsills, and even on AC units, contributing to unpleasant odors. A significant number of guests have reported encountering bed bugs, leading to bites and considerable distress. Beyond cleanliness, the general room condition is often poor, featuring peeling wallpaper, chipped paint, holes in walls and ceilings, and broken furniture. Guests also frequently mention non-working lights, TVs, and clogged drains in bathrooms. Bedding is often described as inadequate, with thin blankets or only sheets provided. While some rooms are noted as quiet, others experience noise from hallways or neighboring rooms.

Dining & Food Quality
The hotel's dining options, particularly breakfast, consistently receive negative feedback. Most guests are disappointed by the breakfast, which is typically a "grab and go" bag containing limited, unhealthy items such as a Twinkie, granola bar, banana, water, and juice. Many reviews highlight the absence of a hot breakfast or any substantial variety, with some guests noting the same meager offerings daily. There are frequent complaints about the quality of the few hot items available, such as cold sausage or hard biscuits. Furthermore, the hotel has an unpopular policy of charging guests who wish to take food from the breakfast area back to their rooms, which many find unreasonable and inconvenient, especially for families or those with young children.

Location & Accessibility
The hotel's location is primarily noted for its proximity to the airport, which offers convenience for some travelers. However, many guests describe the surrounding area as isolated, an industrial or warehouse district, or generally lacking nearby attractions, requiring guests to drive or use ride-sharing services for amenities. A significant concern is the hotel's accessibility and security, with numerous reports of exterior doors not locking, allowing unauthorized entry and creating a pervasive sense of unsafety. Parking is available, but guests have reported significant issues with suspicious activity in the lot, raising further security concerns. While some mention EV charging, it is noted as being very slow and impractical for a full charge. The overall environment around the property is often described as unkempt.

Staff & Service
Guest feedback on staff and service is highly polarized. While some guests commend the friendly staff, highlighting their helpfulness and accommodating nature, particularly from cleaning personnel or specific individuals, many others report negative experiences. Frequent complaints include rude, disrespectful, and unhelpful staff who are dismissive of guest concerns. Issues with check-in are common, ranging from long waits and reservation problems to disputes over deposits. Staff are often criticized for being unwilling or unable to resolve problems such as bed bugs, broken room features, or cleanliness issues, sometimes even requiring guests to fix problems themselves. Housekeeping service is inconsistent, with some guests reporting no service during their stay or difficulty obtaining extra towels or blankets.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. Many guests express frustration over the hotel's policy of requiring a $100 cash deposit upon check-in, which is often not mentioned during booking and has reportedly been difficult to get refunded for some. The hotel is pet-friendly, though an unadvertised extra charge for pets is sometimes applied, and finding suitable outdoor areas for pets can be challenging. A major recurring theme is the pervasive lack of security, with numerous reports of broken exterior door locks and a general sense of unsafety due to observed suspicious activity on the property, creating significant concerns for guests. Furthermore, the hotel enforces a strict and unpopular policy of charging guests for taking food from the breakfast area back to their rooms.