Extended Stay America Select Suites - Detroit - Warren

This hotel is primarily noted for its spacious rooms and the inclusion of kitchenettes, making it a suitable option for extended stay guests and budget travelers seeking apartment-style accommodations. While some guests appreciate its convenient location and the helpfulness of certain staff members, the overall experience is significantly marred by widespread issues concerning cleanliness and maintenance. The hotel appears to attract a diverse clientele, including families and pet owners, though the conditions often fall short of expectations. To ensure a more comfortable stay, guests are advised to bring their own essential supplies, such as cleaning products and kitchenware, and to be aware that front desk services are not available 24/7.

Facilities & Amenities
The hotel's kitchenettes are a key feature, equipped with a dishwasher, microwave, fridge, and stove, providing guests with the option to prepare their own meals. However, many guests express frustration over the lack of basic kitchenware, such as pots, pans, and utensils, which often incur additional rental fees. The Wi-Fi service is inconsistently reported, with some guests finding it unreliable or requiring payment. The fitness center is described as minimally equipped, offering only a few cycle bikes and lacking free weights. Guests frequently note the absence of ice machines and vending machines, and the pool is often reported as closed. Furthermore, common areas like the elevator and hallways are frequently cited for strong, unpleasant odors.

Cleanliness & Room Comfort
Cleanliness is a pervasive concern, with numerous guests reporting dirty rooms, stained sheets, and unpleasant odors throughout the property, including in the hallways and individual units. Many reviews detail sightings of roaches and bed bugs, leading to discomfort and disrupted sleep. The general condition of the rooms is often described as outdated and rundown, with worn furnishings, broken fixtures, and dirty floors. While some guests found the beds to be comfortable and the AC to function well, issues such as non-working televisions and toilets were also reported. Noise levels from other guests, including loud disturbances and children running in hallways, frequently impacted the peace and quiet of the stay.

Dining & Food Quality
Most guests report that breakfast is not offered, despite being advertised online, leading to disappointment. For those who did find breakfast available, it was described as very minimal, typically consisting of only coffee and a few pre-packaged items like granola bars or muffins. There are no on-site restaurants or bars mentioned in guest feedback. The presence of kitchenettes in rooms is intended to allow guests to prepare their own meals, but the recurring issue of having to pay for or provide their own cooking utensils and dishes often negates this convenience, forcing guests to rely on nearby restaurants or grocery stores.

Location & Accessibility
The hotel's convenient location is consistently highlighted as a positive aspect, placing guests within easy reach of various nearby stores and restaurants. Many appreciate its proximity to essential amenities like a large retail store and local eateries, making it practical for longer stays or those without personal transportation. Some guests also expressed a sense of security due to the hotel's closeness to a police station. While the general accessibility to main roads is good, some guests experienced issues with side door key access. Overall, the location is considered one of the stronger points, offering practical convenience for daily needs.

Staff & Service
Feedback on the staff and service is mixed. Many guests commend the staff as friendly, helpful, accommodating, and professional, particularly highlighting their efforts to resolve issues and provide a welcoming atmosphere. However, a significant number of reviews point to challenges with limited front desk hours, often closing completely after 10 PM, which leaves guests without assistance for urgent matters. There are also reports of unresponsiveness to complaints, such as pest issues or maintenance requests. Guests frequently express frustration over additional fees for basic amenities like clean towels, due to a strict towel exchange policy, and the necessity of paying for kitchenware rental, which many feel should be included.

Additional Information
This hotel frequently serves as a temporary residence for long-term stays, with many guests staying for weeks or months, sometimes due to personal displacement. While the hotel has a pet-friendly policy, some guests noted difficulties in finding suitable outdoor areas for their pets. Security concerns were raised by some, citing a perceived lack of comprehensive surveillance in hallways despite a monitor at the front desk. Guests should also be aware that the housekeeping schedule can be inconsistent, with some reporting long waits for room freshening or unexpected entry by staff before checkout times. The overall environment often reflects the challenges associated with extended-stay properties.