Extended Stay America Premier Suites - Cleveland - Independence

The hotel is currently undergoing a significant transformation, transitioning from its previous identity as a Hyatt Place to an Extended Stay America Premier Suites. This period of ongoing renovations aims to modernize the property, though it has resulted in a highly varied guest experience. Many guests appreciate the spacious rooms and the inclusion of kitchenettes, which offer a degree of self-sufficiency. Its convenient location provides easy access to local attractions and major highways. The hotel is particularly well-suited for long-term guests and families seeking more living space during their travels, as well as medical visitors due to its proximity to healthcare facilities. Budget-conscious travelers may also find it appealing for its extended stay amenities. To ensure a smooth stay, guests are advised to confirm the availability of specific amenities like the pool or kitchen supplies before arrival, and to be prepared for potential noise from the ongoing construction or other guests.

Facilities & Amenities
The hotel offers a range of facilities designed for extended stays, including in-room kitchenettes equipped with a refrigerator, microwave, and hot plate. However, many guests report a significant lack of essential utensils, dishes, glassware, coffee makers, and hair dryers in the rooms, requiring them to be requested from the front desk, sometimes with an additional deposit. The pool is a frequently mentioned amenity, though it has often been closed for maintenance, leading to disappointment for many, especially families. Feedback on the fitness center is mixed, with some finding it well-equipped while others note broken equipment or a lack of air conditioning. Guests also report issues with the elevators, with one often being out of order, causing inconvenience. While Wi-Fi is available, some guests were surprised by unexpected charges or inconsistent connectivity. Laundry facilities and vending machines are present but have also been noted as frequently out of order or having limited selections.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly inconsistent among guests. While some commend the spacious rooms and describe them as clean and spotless, a significant number of reviews highlight concerning issues such as dirty floors (sticky, with visible grime or hair), mold in bathrooms or on air conditioning units, and even reports of roaches or bedbugs. The overall room condition varies, with some areas appearing modern and updated, while others show signs of wear, including holes in carpets or scuffs on walls. Most guests find the beds comfortable, though some note issues with insufficient or flat pillows. A major recurring complaint is the high noise levels, stemming from other guests partying, children running in hallways, street noise, and construction noise, which can disrupt sleep. Bathrooms are often described as small or cramped, and some guests report a lack of basic toiletries unless specifically requested.

Dining & Food Quality
The hotel's breakfast offering consistently receives negative feedback from guests, often described as minimal and disappointing. While advertised as complimentary, it is primarily a "grab-and-go" selection that falls short of expectations for a substantial meal. Typical offerings include coffee, tea, pre-packaged muffins (which some found stale), oatmeal packets, hard-boiled eggs, yogurt, and granola bars. Many guests express disappointment over the absence of hot food options such as waffles, bacon, or scrambled eggs, as well as a lack of fresh items like juice, milk, or fresh fruit. The limited variety and quality often lead guests to seek breakfast elsewhere. Furthermore, the breakfast area's hours are often short, and items can run out quickly, further contributing to guest dissatisfaction.

Location & Accessibility
The hotel boasts a convenient location that is generally well-regarded by guests, offering practical access to major highways for regional travel. Its proximity to downtown areas, the Cleveland Clinic, and various attractions like sports venues makes it a strategic choice for both leisure and medical visitors. Guests consistently appreciate the ample and accessible parking facilities, which contribute to a hassle-free arrival and departure experience, though some note temporary inconveniences due to ongoing parking lot maintenance. While a few reviews mention minor concerns about the immediate surrounding area, the hotel itself is largely considered safe and secure by most. This placement serves as a strong positive, providing a solid base for navigating the city and its surroundings, with many dining options also available nearby.

Staff & Service
Guest experiences with staff and service are notably mixed. Many guests commend the friendly staff for their helpfulness, attentiveness, and professional demeanor, highlighting positive interactions during check-in and with specific individuals. However, a significant number of reviews report instances of unhelpful, rude, or unprofessional behavior from other staff members, including issues with communication and a lack of responsiveness to requests. The check-in process itself receives varied feedback, with some finding it quick and easy, while others encounter long waits, lost reservations, or unexpected demands for security deposits that are not always promptly refunded. Housekeeping is a frequent point of contention, as rooms are often not cleaned daily, and guests are required to request fresh towels by bringing dirty ones to the front desk, or even take out their own trash to avoid unexpected fees.

Additional Information
Guests should be aware of several specific hotel policies and features that impact their stay. The hotel operates with a pet-friendly policy, which is appreciated by those traveling with animals, though finding suitable outdoor areas for pets can sometimes be a challenge. The property is currently undergoing ongoing renovations, which, while intended to improve the facilities, can lead to construction noise, paint smells, and temporary closures of certain amenities. A recurring issue mentioned by guests is the problem with key card issues, where cards frequently stop working, requiring multiple trips to the front desk or staff assistance to access rooms. Additionally, guests often express frustration over unexpected security deposits and other fees for services like kitchen utensils or housekeeping, which are not always clearly communicated upfront.